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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This company has taken money from many people I know and not completed the services they were suppose to. Now I know a person who tried canceling services on the same day or day before the contract renewed and they told them no and still took their money even though no services will be completed. This company is a scam and it shows by their low rating. Stay away from Massey, people and go with a locally owned small business for quality pest control that won't screw you over
Business response:
Ms Burbank, We would like to address this with you, and escalate this to the Regional Manager and to our Executive Vice President/COO. Would you mind private messaging us the information of the individuals you are referring to so we are able to address and resolve. Thank you, we look forward to hearing back from you.
I have been a loyal customer for three years to include house pest control, yard pest control and fertilizer, and yearly termite services. Spending thousand of dollars over the years on our contracts. I just sold my house the day prior to the renewal of the termite contract. I called Massey to see about a refund on that service since it has not been completed yet. They stated they would not refund the money even though the services have not been completed. Seems like customer loyalty is not a concern of theirs. I will no lon... read more
Business response:
Good morning Mr Swetland, We apologize for the inconvenience this has caused. We have brought this to the attention of the Southeast Florida Regional Manager as well as the Regional Vice President. Someone will be contacting you as soon as possible with a resolution. Once again, our apologies. Stay safe and have a good day.
My daughter had signed a contract for a year paying 600 up front . They came out 4x. after the contract was over they sent her a bill for another month. She called to tell them she was done with service but they said it automatically renews. She has been back and forth with these people for 5 months now with them calling at LEAST 2x a week and yesterday she got a notice for a certified letter! I had massy in Longwood had a 20k lawn totally destroyed! I know 2 other people who have had to replace lawn because of them. The... read more
Business response:
Good afternoon Ms. Wilson, Thank you for bringing this to our attention. If you would private message me with your daughter's information so I can locate her account, I will forward this to the Regional Manager and Exec VP/COO for immediate attention. Thank you. Phyllis Crawley, Customer Care Supervisor
Stay away from the Naple’s Office Pest Control, one of the worst company to ever work for, if your sick with Coronavirus, they will make you use your vacation and sick time to compensate the time lost from work. Wow you put your life on the line for a terrible company like this. Very bad tonic atmosphere to work in, mgrs. and office staff give the techs no support what so ever. Beware and stay from this company. 😡💯
FYI if you use Massey Services, Inc. they not only ring your doorbell when you have a no soliciting sign ON THE FRONT DOOR, they also won’t leave when you ask them to respect the self quarantine you are in. They do not respect the situation we as a city are in, nor do they respect my privacy and safety as a homeowner and parent. Should I not feel safe within my own home to keep my children from the germs of someone going in who knows how many houses a day? Such a disgrace to have your staff our canvassing homes in neigh... read more
They don't do what they say they will do. Doesn't keep appointments when they call and don't let you know their not coming. This was 2 days in a row. One service tech ruined my bitter blue grass in back and had many promises to fix it and they never followed through. This is in the South Lakeland Division.
Business response:
Good evening Ms. Brannen, Thank you for bringing this to our attention. We are extremely sorry to hear that your service has been unsatisfactory and we understand your frustration.I forwarded your concerns to the Regional Manager for your area as well as the Exec VP/COO and you will be contacted tomorrow. Thank you! Yohara Torres Customer Care Supervisor - ytorres@masseyservices.com
Massey should stick with pest control...yard maintenance is questionable. This is after 3 years of “service”.
Business response:
Ms Greer, we apologize and regret we were unable to exceed your expectations with your lawn service, and we completely understand your frustration. Your satisfaction is our main priority, and we value your business. Would you mind private messaging us and providing us with the property address or account/key number so we may help you. Thank you, we look forward to hearing from you.
I have paid over 50 a month for YEARS for their lawn service. You would think I’d have no weeds. The weeds are so bad my HOA is fining me 35 a day and they’re going to put a lien on my house. Save your money. I’ve called several times, and asked for the manager To come to see my weeds and notices from my HOA. Surprise no show Anthony who would service Lawrenceville GA. Your lawn will always look like this if you use Massey
Business response:
Good evening Ms. Sykes, Thank you for bringing this to our attention. We are extremely sorry to hear that your service has been unsatisfactory and we understand your frustration. If you would please send your address and contact information either to me directly or via Facebook messenger, your concerns will be forwarded to the Regional Manager for your area as well as the Exec VP/COO and you will be contacted tomorrow. Thank you. Phyllis Crawley Customer Care Supervisor pcrawley@masseyservices.com
Bought my new construction house in May 2014. My annual contract should be in May...in my opinion. Massey treated my home while it was being built in February. I explained over and over that due to high medical bills I incur in the beginning of the year, every year, I would like to renew in May, which is when I bought the house. For some reason, Massey refuses my repeated request. I made an inspection appointment for April, when I can afford the bill. They call every other day looking for payment. I made a partial paymen... read more
Business response:
Mrs. Hatton, Thank you for contacting Massey Services to inform us of your dissatisfaction with your service. I apologize for any inconvenience this may have caused. We value your business and will make every effort to resolve your concern. Your satisfaction is our main priority.Your review has been forwarded to the Regional Manager as well as our Executive VP/COO. Someone will contact you for a quick resolution. Once again, our apologies, enjoy your weekend..
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,268 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.