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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Change the OLD fashion customer service style. This company will not pre-schedule their services with you or send text / email notifications to alert customers when they are going to do home pest control services, therefore you will NOT get the interior of your home serviced. They also lack attention to details. They leave the lawn fertilizer pellets on your side walk and driveways thus creating damaging stains on those areas. 2 years and I did not see any "amazing" improvement in the overall look of our lawn. Now with a... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience you have had, and completely understand your frustration. We respect your wishes for no phone calls, however we are forwarding your review and message to the South Central Regional Manager, to see they are aware of the unpleasant experiences that you have had thus far. Once again, our apologies and we regret that we have lost you as a valued customer. Thank you, enjoy the rest of your week.
Been a customer almost 24 years. The last 2 years have been a disaster. Worst company I have ever had to deal with. I have had portions of yard re-sodded, when that died they went with plugs. The sedge is out of control, portions of yard very thin and spares. Talked with manager numerous times and all I get is excuses. I have never had a communication with office and did not get an excuse. Got the regional manager out and he said all the correct things but the technicians that come out do not take care to make sure they are ... read more
Business response:
Mr Krall, we sincerely apologize and regret for the unpleasant experience, and that we were unable to exceed your expectations with your lawn service, and we understand your frustration. Your satisfaction is our main priority, and we value your business. Your review has been forwarded to the Regional Manager as well as our Executive VP/COO. Someone will contact you for a quick resolution. Once again, our apologies, enjoy your weekend.
I have Massey for 14 years while in Windermere with no issues. I moved into a new home in Apopka 5 years ago and have nothing buy issues. I have more weed types in my lawn than I have ever seen before. They miss fertilizing all areas of my yard on a regular basis. They were out today to complete a part of my lot that missed (backyard). That was the last draw. Had all my services with them and cancelling at once.
Business response:
Mr Stefansky, we apologize and regret we were unable to exceed your expectations with your lawn service, and we completely understand your frustration. Your satisfaction is our main priority, and we value your business. Your review has been forwarded to the Regional Manager as well as our Executive VP/COO. Someone will contact you for a quick resolution. Once again, our apologies, enjoy your week.
they have got to have the worst system that I have ever seen . I have been in some kind of sales for over 40 years and I have never come across idiots like this. not only did the salesman lie to me and something that it was easier to tell the truth but then the office gave my wife a hard time on the phone I called the manager and he don't call me back he calls my wife back. I guess he didn't want to face me even on the phone I do not recommend them coming anywhere near my house or yours. we have the sentricon termite syste... read more
Business response:
Mr Ross, Thank you for bringing this to our attention. We apologize that you have had a negative experience, and we would like to get this resolved for you. Would you please private message us your property address or account number, so we may get this escalated to the proper Management. Thank you.
Have been with Massey in Palm Coast for less than a year, since the home we bought had a contract with them. Since the first time they’ve been out, I’ve requested phone calls prior to the day they would be coming since I have outdoor animals, which it even says on their receipts not to have animals contact within 30 minutes of applying... 3 out of 4 times, they have not contacted me when they would be coming out and have complete disregard for my request so I can be sure to have my animals safely put away. Received a phone c... read more
Business response:
Good evening, I'm sorry to hear that you've been disappointed in our service. I'd like to bring this to the attention of the Regional Manager for the area. Please email me directly with your service address and contact information. I will forward your concerns and you will be contacted by a manager out of our corporate office. You can reach me at pcrawley@masseyservices.com. Thank you Phyllis Crawley, Customer Care Supervisor
Poor customer service. Can’t get a manager on the phone.
Business response:
Good evening Ms. Whitney, I'm sorry to hear that you haven't been able to reach a manager. I'd be happy to assist. You can call us toll-free at 888-262-7739 or you can email me directly at pcrawley@masseyservices.com I look forward to hearing from you. Phyllis Crawley, Customer Care Supervisor
Awful customer service! Rude office manager and waiting for over a week now for a branch manager to call me back.
Business response:
Ms. Cassle, I am sorry to hear we have not reached out to you since your request. I will ensure you are called no later than tomorrow. Would you please private message me with your contact information? Thank you, susan morgan, customer care supervisor.
Interesting that your Director of Government HATES children and is against child care. Too many politics for a company that depends on families for your support and business!
I’m told a different story by each person that I talk to. They were supposed to come out last week and turn the water back on and I’m not sure how it was turned off in the first place, and today I talked to the manager who said last week they fixed a broken sprinkler head. On the right side of the house. I explained that the entire pipe was broken and that was fixed last year. Not last week. So what did they do last week when they were supposed to come back out and turn the water back on and they didn’t? He had no answers. T... read more
Business response:
Ms Elizabeth, We apologize for the unpleasant experience you have had with Massey Services, Inc. To better assist you, would you please private message us with your Property address or account number so that we may forward your concerns for a quick resolution, Thank you.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,275 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.