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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We have had Massey Services for 10 years in our Lake Mary home and we’ve gone through some ups and downs. LATELY, however it has been nothing but down and we’ve finally decided to find another service that will respond to our requests, keep our lawn weed free and healthy, and show up when they say they will.
Business response:
Ms Macfarlane, we apologize and regret we were unable to exceed your expectations with your lawn service, and we completely understand your frustration. Your satisfaction is our main priority, and we value your business. Your review has been forwarded to the Regional Manager as well as our Executive VP/COO. Someone will contact you for a quick resolution. Once again, our apologies, enjoy your weekend.
Why did we seriously listen to Massey. We stayed because we were promised they would have our lawn looking prestige... we just had to be patient. So today Feb 2020 we still have no lawn, just an embarrassing full yard... Our story of Massey “what an absolute laugh” we were promised they would re-sod the area that had the problems. When that arrangement was suppose to go ahead they told us they never agreed to lay sod, so after many many calls they finally agreed to plug instead, but wait, they didn’t show up, we called, they... read more
Business response:
Ms Adamson, We truly appreciate you bringing this to our attention. Would you mind private messaging us with your property address. We would like to forward this to the Regional Manager of your area, as well as our Vice President to see you get a resolution. Thank you, we look forward to hearing back from you.
I am so frustrated with this company. My pest control services were initially with Rumble Pest Solutions and I had zero issues until Massey took over. They had my credit card on file, since the day I signed up two years ago, to automatically charge me after each service. After my last quarterly service, they did not charge my card and I missed it somehow. I am due for my next service, and they reached out. We discussed my overdue balance and as frustrating as it was, I still made arrangements to take care of it. Madison the... read more
Business response:
Ms Kleiss, We apologize for this experience you had with one of our technicians. Customer Service is our top Priority. We have forwarded a copy of your review and your account information to the Regional Manager as well as our Executive VP. Someone will contact you for more information and a resolution. Once again, our apologies. Enjoy your weekend.
I have had Massey Termite Services for around 10 years-no problems but no termites either Also had their pest co from for around 10 years as well—still had bugs but they were at least responsive 1 year ago I hired the lawn dept to take care of my yard, planters, irrigation. Guy came out made recommends & I gave go ahead. They “repaired” irrigation, re-sodded several areas, treated yard & planters for weeds & bugs. 6 months later all the sod they replaced was dead—even though I faithfully waters at my own expense how they tol... read more
Business response:
Mr Rowland First, we would like to sincerely apologize for the lack of communication from your local service centers, and we thank you for bringing this to our attention. We completely understand your frustration. We have forwarded this email to the West Florida Regional Manager as well as our Executive VP/COO. Someone will be contacting you today with a quick resolution. We are truly sorry for your experience with Massey Services, as this is not a typical occurrence. Thank you, we hope you have a nice afternoon. Massey Se... read more
Hire experienced technicians
Business response:
Good Morning Ms McCarty, We apologize we were not able to exceed your expectations. We have forwarded your information to the North Central Regional Manager, someone will be in contact with you as soon as possible. Enjoy the rest of your day.
Read the reviews and decide for yourself! We had a service agreement with Massey for a while. We did not renew at the end of last year because I thought the service was a little pricey for what we received. Our contract was paid up through August of last year. When I began receiving calls from them in December saying that I owed for service, I thought it was a sales ploy to get me to call. Today they called when I was home and I was advised I owed for service in September. After I explained that I only paid through August, I... read more
Business response:
Mr Bramblet, We sincerely apologize for the unpleasant experience you have had. We appreciate you bringing this to our attention. These reviews represent a very small portion of our 600,000+ customers. Unfortunately, not all satisfied customers take the time to post a review, however we ensure everyone who provides any feedback receives the attention they deserves. While we cannot promise you that Massey Services will never have a misstep, we can promise that we will do everything in our power to correct it. We have escalate... read more
Lucy Branch ofc in Orange Park FL at 904-273-1300. NEVER ON TIME. Tech, Jeremy, advises does not get appts from Tara. But there is always one excuse or another. Continual problem!!! Also have problems getting anyone on the phone at same ofc. Spraying for bugs in house began 10/29/19 but serious bug problem still exists. What am I paying for??? Certainly not this terrible service. Service center license #is JB3057; they need to do a better job or will cancel contract.
Business response:
Ms Blanton, Thank you, We are truly sorry for the disappointing experience you have had with your local service center, and we appreciate you bringing it to our attention. We would like to resolve this as soon as possible. Would you mind private messaging us with your property address so the Northeast Florida Regional Manager can contact you for a resolution. Once again, our apologies. We look forward to hearing back from you. Thank you.
Horrible account management. I have been trying to straighten my account out for two months.Ray the manager tells me 55.00 for incorrect tree and shrub service has been removed and Amanda tells me it is due. I have called at least 5 times and e mailed.
Business response:
Ms Sporer, Thank you for bringing this to our attention. We apologize for the unpleasant experience you have had. We will have the West Florida Regional Manager contact you as soon as possible with a resolution. Once again, our apologies, expect a call soon. Thank you, we hope you have a nice afternoon.
My lawn, particularly in the last year, looks shabby. I did ask for and receive a complimentary visit in June. I emailed customer service for another courtesy visit to yet again clear up the front two weeks ago and haven’t heard back. Overall, the lawn looks sub par, but my main concern is the front to keep the HOA at bay. And I can’t seem to get any assistance from Massey. I’m seriously considering cancelling my service. *Edit: Cancelled Massey. My neighbor is now graciously caring for my lawn with store bought fertilizers... read more
Business response:
Ms Bernosky, Thank you for your information. We will have the Midwest Florida Regional Manager contact you as soon as possible. Thank you, and once again, we apologize for the misstep.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,275 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.