This profile has been claimed by the business owner or representative.
Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Have been with Massey in Palm Coast for less than a year, since the home we bought had a contract with them. Since the first time they’ve been out, I’ve requested phone calls prior to the day they would be coming since I have outdoor animals, which it even says on their receipts not to have animals contact within 30 minutes of applying... 3 out of 4 times, they have not contacted me when they would be coming out and have complete disregard for my request so I can be sure to have my animals safely put away. Received a phone c... read more
Business response:
Good evening, I'm sorry to hear that you've been disappointed in our service. I'd like to bring this to the attention of the Regional Manager for the area. Please email me directly with your service address and contact information. I will forward your concerns and you will be contacted by a manager out of our corporate office. You can reach me at pcrawley@masseyservices.com. Thank you Phyllis Crawley, Customer Care Supervisor
Poor customer service. Can’t get a manager on the phone.
Business response:
Good evening Ms. Whitney, I'm sorry to hear that you haven't been able to reach a manager. I'd be happy to assist. You can call us toll-free at 888-262-7739 or you can email me directly at pcrawley@masseyservices.com I look forward to hearing from you. Phyllis Crawley, Customer Care Supervisor
Awful customer service! Rude office manager and waiting for over a week now for a branch manager to call me back.
Business response:
Ms. Cassle, I am sorry to hear we have not reached out to you since your request. I will ensure you are called no later than tomorrow. Would you please private message me with your contact information? Thank you, susan morgan, customer care supervisor.
Interesting that your Director of Government HATES children and is against child care. Too many politics for a company that depends on families for your support and business!
I’m told a different story by each person that I talk to. They were supposed to come out last week and turn the water back on and I’m not sure how it was turned off in the first place, and today I talked to the manager who said last week they fixed a broken sprinkler head. On the right side of the house. I explained that the entire pipe was broken and that was fixed last year. Not last week. So what did they do last week when they were supposed to come back out and turn the water back on and they didn’t? He had no answers. T... read more
Business response:
Ms Elizabeth, We apologize for the unpleasant experience you have had with Massey Services, Inc. To better assist you, would you please private message us with your Property address or account number so that we may forward your concerns for a quick resolution, Thank you.
We have had Massey Services for 10 years in our Lake Mary home and we’ve gone through some ups and downs. LATELY, however it has been nothing but down and we’ve finally decided to find another service that will respond to our requests, keep our lawn weed free and healthy, and show up when they say they will.
Business response:
Ms Macfarlane, we apologize and regret we were unable to exceed your expectations with your lawn service, and we completely understand your frustration. Your satisfaction is our main priority, and we value your business. Your review has been forwarded to the Regional Manager as well as our Executive VP/COO. Someone will contact you for a quick resolution. Once again, our apologies, enjoy your weekend.
Why did we seriously listen to Massey. We stayed because we were promised they would have our lawn looking prestige... we just had to be patient. So today Feb 2020 we still have no lawn, just an embarrassing full yard... Our story of Massey “what an absolute laugh” we were promised they would re-sod the area that had the problems. When that arrangement was suppose to go ahead they told us they never agreed to lay sod, so after many many calls they finally agreed to plug instead, but wait, they didn’t show up, we called, they... read more
Business response:
Ms Adamson, We truly appreciate you bringing this to our attention. Would you mind private messaging us with your property address. We would like to forward this to the Regional Manager of your area, as well as our Vice President to see you get a resolution. Thank you, we look forward to hearing back from you.
I am so frustrated with this company. My pest control services were initially with Rumble Pest Solutions and I had zero issues until Massey took over. They had my credit card on file, since the day I signed up two years ago, to automatically charge me after each service. After my last quarterly service, they did not charge my card and I missed it somehow. I am due for my next service, and they reached out. We discussed my overdue balance and as frustrating as it was, I still made arrangements to take care of it. Madison the... read more
Business response:
Ms Kleiss, We apologize for this experience you had with one of our technicians. Customer Service is our top Priority. We have forwarded a copy of your review and your account information to the Regional Manager as well as our Executive VP. Someone will contact you for more information and a resolution. Once again, our apologies. Enjoy your weekend.
I have had Massey Termite Services for around 10 years-no problems but no termites either Also had their pest co from for around 10 years as well—still had bugs but they were at least responsive 1 year ago I hired the lawn dept to take care of my yard, planters, irrigation. Guy came out made recommends & I gave go ahead. They “repaired” irrigation, re-sodded several areas, treated yard & planters for weeds & bugs. 6 months later all the sod they replaced was dead—even though I faithfully waters at my own expense how they tol... read more
Business response:
Mr Rowland First, we would like to sincerely apologize for the lack of communication from your local service centers, and we thank you for bringing this to our attention. We completely understand your frustration. We have forwarded this email to the West Florida Regional Manager as well as our Executive VP/COO. Someone will be contacting you today with a quick resolution. We are truly sorry for your experience with Massey Services, as this is not a typical occurrence. Thank you, we hope you have a nice afternoon. Massey Se... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.