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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We have been trying for a week to get a manager to call us about a service that we were promised four months ago.
Business response:
Ms. Lapinsky, We apologize for this mis-step and any inconvenience this has caused you. I will ensure your feedback is forwarded to our Regional Manager and our Executive Vice President/COO for a resolution. Someone from corporate will contact you tomorrow. Thank you, Pooya Pakzadian, Customer Care Manager
Some technicians have an attitude and are not customer friendly. After one year of service from Massey,I had no improvement to my lawn actually it was worse. After contacting management ,I was assured it would get better. DO NOT BELIEVE THEM !, They tell you what you want to hear and keep collecting your $$$. . I have moved on from the Liars and cheats.
Business response:
Mr Caban, Our apologies for the negative experience you have had with your service center. We have forwarded a copy to the Midwest Florida Regional Manager and our Executive VP/COO. Someone will contact you to address and resolve. Once again, our apologies.
My email the manager explains everything... They have yet to pay me my money. Dear Jeremey, I called that number you gave me, but of course no one answered since it was after hours. I left a voicemail with Pam though. I wanted to explain my confusion, the way the pay structure was explained to me was If you worked January and made $2,400 in commission then a $1,000 draw is deducted from that and the $1,400 that is left is paid to you on Feb 10th. Then come Feb 25th, that $1,000 draw is returned to you. This is what should... read more
Business response:
Mr. Ericksen, Thank you for reaching out to us. We can see that the payroll manager has contacted you regarding this matter. She left a voicemail at the number we have on file with her direct line of contact. If there is a better number for her to reach you at please private message us along with the next time you will be available. Thank you, have a great rest of your day. – Customer Care, Massey Services
I have two pit bulls in my backyard. Therefore I have requested them to call first. Not just show up. They call, leave a message and then just show up. Sometimes within an hour of leaving a message. 3/4 of my yard is behind the gate. They show up, or did they did, who knows. But they send me a bill for service. I have been fighting them for a long time, about the way they do business. II have talked to officer manager in San Antonio,and also spoke with someone in corporate. Can't get it resolved. I WILL NOT be paying this... read more
Business response:
Good afternoon Ms. Campbell, I apologize that we have not been able to follow your request prior to servicing your home. Will you please message me your address and contact information so I can have your Regional Manager contact you? - Thank you, Susan Morgan, Supervisor Customer Care
Hi, I have many complaints about your service in The Wesley chapel, Fla area. I also have pictures to back up everything I am going to say. The service from the tech that does my house is very poor, I feel that he only treats the front yard ( which looks great). In the last year my back yard has gone from really nice looking pretty full yard of saint Augustine grass to a mud pit in July. I have a video of our 4 year old dog playing out back and the yard looks good middle October 1 year ago. I have photos of the dog out... read more
Business response:
Mr McCallum, We appreciate you bringing this to our attention. We will escalate this to the West Florida Regional Manager, as well as, our Executive VP/COO. Someone will contact you shortly to resolve. We hope you have a nice afternoon.
First my question is: with so many 1 star and do not recommend ratings how does Massey have a high score of 2.9 stars? The math doesn’t add up. My yard looked so bad Monday during their supervisor visit he took the Massey Services sign out of my yard. He was to follow up with a tech visit but never did.
Business response:
Mr Wick, We truly apologize for the lack of service you have received. Would you mind private messaging us so we are able to forward this to the correct region and to the Executive VP/COO. We would like to be able to resolve this as quickly as possible. Thank you, we look forward to hearing back from you.
Poor service by techs, company doesn't seem to care if they keep customers or not. Very disappointed since they took over Rumble Pest.
Business response:
Ms. Mull, Thank you for contacting Massey Services to inform us of your dissatisfaction with your service. We apologize for any inconvenience this may have caused. We value your business and will make every effort to resolve your concern. Your satisfaction is our main priority. We have brought this to the attention of our North Texas Regional Manager and our Executive VP/COO. Someone will be contacting you with an immediate resolution. Thank you, have a great afternoon. – Customer Care, Massey Services
I have been a Massey customer for over a year now and I'm not the kind of person to write bad reviews just because I can. I like to give folks the benefit of the doubt and the chance to make it right (in fact Michael Greene, their sales rep said I had the patience of a 1st grade teacher while dealing with my biggest complaint that I list last). However, I can say for certain that Massey definitely does NOT stand behind their warranty and their service is all lip service and nothing more. I started service in the summer of 20... read more
Business response:
Ms Thompson, Thank you for bringing this to our attention. I truly apologize for the lack of follow up and communication you have experienced with your local service center. This, in no way, reflects our customer service, as customer service is out number one priority. I am embarrassed by the way you were over looked and hope we are able to regain your trust and keep you as a customer. I am escalating this to the Regional Manager of our South Central region as well as our Executive VP/COO. You will be hearing back from the... read more
Why are you still using horrific and inhumane GLUE TRAPS??! Beneficial and harmless snakes, beautiful birds, and other non-targeted NATIVE wildlife suffer!
Business response:
Ms. Bartel, Thank you for bringing this to our attention. These devices are used indoors to detect the presence of roaches and are not placed anywhere where wildlife would come in contact with them. If you would please share with us where you obtained this photo, we would like to address this further. You can private message us on Facebook or email me directly at pcrawley@masseyservices.com. Thank you. Phyllis Crawley, Customer Care Supervisor
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.