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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
First my question is: with so many 1 star and do not recommend ratings how does Massey have a high score of 2.9 stars? The math doesn’t add up. My yard looked so bad Monday during their supervisor visit he took the Massey Services sign out of my yard. He was to follow up with a tech visit but never did.
Business response:
Mr Wick, We truly apologize for the lack of service you have received. Would you mind private messaging us so we are able to forward this to the correct region and to the Executive VP/COO. We would like to be able to resolve this as quickly as possible. Thank you, we look forward to hearing back from you.
Poor service by techs, company doesn't seem to care if they keep customers or not. Very disappointed since they took over Rumble Pest.
Business response:
Ms. Mull, Thank you for contacting Massey Services to inform us of your dissatisfaction with your service. We apologize for any inconvenience this may have caused. We value your business and will make every effort to resolve your concern. Your satisfaction is our main priority. We have brought this to the attention of our North Texas Regional Manager and our Executive VP/COO. Someone will be contacting you with an immediate resolution. Thank you, have a great afternoon. – Customer Care, Massey Services
I have been a Massey customer for over a year now and I'm not the kind of person to write bad reviews just because I can. I like to give folks the benefit of the doubt and the chance to make it right (in fact Michael Greene, their sales rep said I had the patience of a 1st grade teacher while dealing with my biggest complaint that I list last). However, I can say for certain that Massey definitely does NOT stand behind their warranty and their service is all lip service and nothing more. I started service in the summer of 20... read more
Business response:
Ms Thompson, Thank you for bringing this to our attention. I truly apologize for the lack of follow up and communication you have experienced with your local service center. This, in no way, reflects our customer service, as customer service is out number one priority. I am embarrassed by the way you were over looked and hope we are able to regain your trust and keep you as a customer. I am escalating this to the Regional Manager of our South Central region as well as our Executive VP/COO. You will be hearing back from the... read more
Why are you still using horrific and inhumane GLUE TRAPS??! Beneficial and harmless snakes, beautiful birds, and other non-targeted NATIVE wildlife suffer!
Business response:
Ms. Bartel, Thank you for bringing this to our attention. These devices are used indoors to detect the presence of roaches and are not placed anywhere where wildlife would come in contact with them. If you would please share with us where you obtained this photo, we would like to address this further. You can private message us on Facebook or email me directly at pcrawley@masseyservices.com. Thank you. Phyllis Crawley, Customer Care Supervisor
Be honest If you charge someone to service their home and did not do so why would you do this.?
Business response:
Mr. Ostrander, please accept our aplogies for this mis-step and any inconvenience this has caused. I will inform our Regional Manager and our Executive Vice President/COO of this incident immediately. We will do everything within our power to resolve this issue. Please expect a call from our Corporate office tomorrow for a resolution. Thank you, Pooya Pakzadian, Customer Care Manager
We had Massey when we lived in Palm Coast and loved them. Thought that would transfer to Jacksonville as well, OH NO!! Horrible customer service! We prepaid lawn, pest and irrigation for a year beginning May 2019. As of today 10/3/19 our sprinkler system is still not working and they charge us almost $400 for subcontractor to come fix a broken pipe under our driveway. The subcontractor told us there was NO broken pipe, but a sprinkler head buried. They fixed that and left. Massey still charged our card that is on file the f... read more
Business response:
Ms Barrack, We appreciate you bringing this to our attention and are extremely sorry to hear about the unpleasant service you have had. We completely understand your frustration and assure you a quick resolution. A copy of this post has been sent to the Regional Manager of our Northeast Florida region as well as our Executive VP/COO. You will here from someone as soon as possible. Once again, we sincerely apologize and hope to have this resolved quickly. Thank you, have a nice afternoon. R Lee, Customer Care Team Lead
Better Customer Service. Horrible
Business response:
Mr. Manning, Thank you for bringing this to our attention. If you wouldn’t mind private messaging us your property address so we can escalate this to the Regional Manager and Executive VP/COO for an immediate resolution. We look forward to hearing from you.
By far one of the worst customer service experiences you will have. Stay away.
Business response:
Ms. Campbell, We sincerely apologize for not exceeding your expectations and completely understand your frustration. I have forwarded your information to the South Texas Regional Manager and the Executive VP/COO. They will be reaching out with an immediate resolution. Thank you for your patience, I hope you have a wonderful day. – Customer Care, Massey Services
I am extremely unhappy!! I have a section of my grass that is brown. The manager came out two days ago and said there is definitely something wrong with insects l. Then our normal guy came out and said nothing wrong and needs to be watered when we water enough. Extremely unhappy
Business response:
Mr Gottdenker, Thank you for your private response, we are happy someone connected you and we are hopeful your concerns were resolved. Have a great weekend. - Massey Services Customer Care
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,275 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.