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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Hire experienced technicians
Business response:
Good Morning Ms McCarty, We apologize we were not able to exceed your expectations. We have forwarded your information to the North Central Regional Manager, someone will be in contact with you as soon as possible. Enjoy the rest of your day.
Read the reviews and decide for yourself! We had a service agreement with Massey for a while. We did not renew at the end of last year because I thought the service was a little pricey for what we received. Our contract was paid up through August of last year. When I began receiving calls from them in December saying that I owed for service, I thought it was a sales ploy to get me to call. Today they called when I was home and I was advised I owed for service in September. After I explained that I only paid through August, I... read more
Business response:
Mr Bramblet, We sincerely apologize for the unpleasant experience you have had. We appreciate you bringing this to our attention. These reviews represent a very small portion of our 600,000+ customers. Unfortunately, not all satisfied customers take the time to post a review, however we ensure everyone who provides any feedback receives the attention they deserves. While we cannot promise you that Massey Services will never have a misstep, we can promise that we will do everything in our power to correct it. We have escalate... read more
Lucy Branch ofc in Orange Park FL at 904-273-1300. NEVER ON TIME. Tech, Jeremy, advises does not get appts from Tara. But there is always one excuse or another. Continual problem!!! Also have problems getting anyone on the phone at same ofc. Spraying for bugs in house began 10/29/19 but serious bug problem still exists. What am I paying for??? Certainly not this terrible service. Service center license #is JB3057; they need to do a better job or will cancel contract.
Business response:
Ms Blanton, Thank you, We are truly sorry for the disappointing experience you have had with your local service center, and we appreciate you bringing it to our attention. We would like to resolve this as soon as possible. Would you mind private messaging us with your property address so the Northeast Florida Regional Manager can contact you for a resolution. Once again, our apologies. We look forward to hearing back from you. Thank you.
Horrible account management. I have been trying to straighten my account out for two months.Ray the manager tells me 55.00 for incorrect tree and shrub service has been removed and Amanda tells me it is due. I have called at least 5 times and e mailed.
Business response:
Ms Sporer, Thank you for bringing this to our attention. We apologize for the unpleasant experience you have had. We will have the West Florida Regional Manager contact you as soon as possible with a resolution. Once again, our apologies, expect a call soon. Thank you, we hope you have a nice afternoon.
My lawn, particularly in the last year, looks shabby. I did ask for and receive a complimentary visit in June. I emailed customer service for another courtesy visit to yet again clear up the front two weeks ago and haven’t heard back. Overall, the lawn looks sub par, but my main concern is the front to keep the HOA at bay. And I can’t seem to get any assistance from Massey. I’m seriously considering cancelling my service. *Edit: Cancelled Massey. My neighbor is now graciously caring for my lawn with store bought fertilizers... read more
Business response:
Ms Bernosky, Thank you for your information. We will have the Midwest Florida Regional Manager contact you as soon as possible. Thank you, and once again, we apologize for the misstep.
Homeowners have maintained services through Massey while we have rented here for the past two years. This company can not stick to a schedule, they show up whenever they want regardless of agreed upon time. Today it’s pouring outside, they came and did their outside inspection first and then came into the house bringing mud all over our floors. If I had the choice they would never step foot in my home again.
Business response:
Ms Angel, We are truly sorry for the unpleasant experience you have had. We would like to be able to resolve this as quickly as possible. Could you please private message us your property address so we may address and resolve. Thank you, we look forward to hearing back from you.
They can't keep technicians. I have had active chinch bug infestation for over a year. They didn't want to stand by there contract about replacing damaged lawn. It took months of arguing with Nate the GM before they replaced part of the damage. It's going to cost me hundreds of dollar's to replace the damage this company caused.
Business response:
Mr Isaacs, We appreciate you bringing this to our attention, and apologize for the negative experience. We have escalated this to the Corporate office and someone will be contacting you as soon as possible with a resolution. Once again, our apologies.
I have contracts with Massey for both lawn care and irrigation. After 7 months of service my lawn has all weeds and the original grass is gone. Their lawn care technician was a lie when he reported the entire lawn was taken care of while in fact he never got to my backyard to treat the weeds and take care of the grass. We have a gate for access to the backyard and he supposed to call me to open it but he never called. My irrigation system also had a lot of problems but they never came to fix it until I called them to report.... read more
Business response:
Good afternoon, Our apologies for the condition of your lawn and we appreciate you bringing this to our attention. We have forwarded a copy of this post to the Corporate Office for an immediate resolution. Would you kindly private message us the best number and time to reach you so we may be able to resolve this as quickly as possible. Thank you, we look forward to hearing back from you.
They killed our St. Augustine grass that we spent thousands to have installed. We are now weed infested, have dead vines filling in our front yard. We've had them out numerous times, paid extra to redirect our sprinkler heads, put on a soil conditioner at an additional cost of $100, and still looks really bad. First they blamed it on on lack of water after a very rainy summer, then said we had chinch bugs. They dont want to fix and we arent renewing our contract as we now have to re-sod. I wouldnt waste my money on their la... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Southeast Florida Regional Manager, someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.