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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Homeowners have maintained services through Massey while we have rented here for the past two years. This company can not stick to a schedule, they show up whenever they want regardless of agreed upon time. Today it’s pouring outside, they came and did their outside inspection first and then came into the house bringing mud all over our floors. If I had the choice they would never step foot in my home again.
Business response:
Ms Angel, We are truly sorry for the unpleasant experience you have had. We would like to be able to resolve this as quickly as possible. Could you please private message us your property address so we may address and resolve. Thank you, we look forward to hearing back from you.
They can't keep technicians. I have had active chinch bug infestation for over a year. They didn't want to stand by there contract about replacing damaged lawn. It took months of arguing with Nate the GM before they replaced part of the damage. It's going to cost me hundreds of dollar's to replace the damage this company caused.
Business response:
Mr Isaacs, We appreciate you bringing this to our attention, and apologize for the negative experience. We have escalated this to the Corporate office and someone will be contacting you as soon as possible with a resolution. Once again, our apologies.
I have contracts with Massey for both lawn care and irrigation. After 7 months of service my lawn has all weeds and the original grass is gone. Their lawn care technician was a lie when he reported the entire lawn was taken care of while in fact he never got to my backyard to treat the weeds and take care of the grass. We have a gate for access to the backyard and he supposed to call me to open it but he never called. My irrigation system also had a lot of problems but they never came to fix it until I called them to report.... read more
Business response:
Good afternoon, Our apologies for the condition of your lawn and we appreciate you bringing this to our attention. We have forwarded a copy of this post to the Corporate Office for an immediate resolution. Would you kindly private message us the best number and time to reach you so we may be able to resolve this as quickly as possible. Thank you, we look forward to hearing back from you.
They killed our St. Augustine grass that we spent thousands to have installed. We are now weed infested, have dead vines filling in our front yard. We've had them out numerous times, paid extra to redirect our sprinkler heads, put on a soil conditioner at an additional cost of $100, and still looks really bad. First they blamed it on on lack of water after a very rainy summer, then said we had chinch bugs. They dont want to fix and we arent renewing our contract as we now have to re-sod. I wouldnt waste my money on their la... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Southeast Florida Regional Manager, someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
We have been trying for a week to get a manager to call us about a service that we were promised four months ago.
Business response:
Ms. Lapinsky, We apologize for this mis-step and any inconvenience this has caused you. I will ensure your feedback is forwarded to our Regional Manager and our Executive Vice President/COO for a resolution. Someone from corporate will contact you tomorrow. Thank you, Pooya Pakzadian, Customer Care Manager
Some technicians have an attitude and are not customer friendly. After one year of service from Massey,I had no improvement to my lawn actually it was worse. After contacting management ,I was assured it would get better. DO NOT BELIEVE THEM !, They tell you what you want to hear and keep collecting your $$$. . I have moved on from the Liars and cheats.
Business response:
Mr Caban, Our apologies for the negative experience you have had with your service center. We have forwarded a copy to the Midwest Florida Regional Manager and our Executive VP/COO. Someone will contact you to address and resolve. Once again, our apologies.
My email the manager explains everything... They have yet to pay me my money. Dear Jeremey, I called that number you gave me, but of course no one answered since it was after hours. I left a voicemail with Pam though. I wanted to explain my confusion, the way the pay structure was explained to me was If you worked January and made $2,400 in commission then a $1,000 draw is deducted from that and the $1,400 that is left is paid to you on Feb 10th. Then come Feb 25th, that $1,000 draw is returned to you. This is what should... read more
Business response:
Mr. Ericksen, Thank you for reaching out to us. We can see that the payroll manager has contacted you regarding this matter. She left a voicemail at the number we have on file with her direct line of contact. If there is a better number for her to reach you at please private message us along with the next time you will be available. Thank you, have a great rest of your day. – Customer Care, Massey Services
I have two pit bulls in my backyard. Therefore I have requested them to call first. Not just show up. They call, leave a message and then just show up. Sometimes within an hour of leaving a message. 3/4 of my yard is behind the gate. They show up, or did they did, who knows. But they send me a bill for service. I have been fighting them for a long time, about the way they do business. II have talked to officer manager in San Antonio,and also spoke with someone in corporate. Can't get it resolved. I WILL NOT be paying this... read more
Business response:
Good afternoon Ms. Campbell, I apologize that we have not been able to follow your request prior to servicing your home. Will you please message me your address and contact information so I can have your Regional Manager contact you? - Thank you, Susan Morgan, Supervisor Customer Care
Hi, I have many complaints about your service in The Wesley chapel, Fla area. I also have pictures to back up everything I am going to say. The service from the tech that does my house is very poor, I feel that he only treats the front yard ( which looks great). In the last year my back yard has gone from really nice looking pretty full yard of saint Augustine grass to a mud pit in July. I have a video of our 4 year old dog playing out back and the yard looks good middle October 1 year ago. I have photos of the dog out... read more
Business response:
Mr McCallum, We appreciate you bringing this to our attention. We will escalate this to the West Florida Regional Manager, as well as, our Executive VP/COO. Someone will contact you shortly to resolve. We hope you have a nice afternoon.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,275 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.