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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I do not recommend this company because they did not get rid of my roach problem. The person they sent out was always rushed and impatient. He rarely called in advance and would sometimes just charge my account even though they didn't do the work. He would not describe the chemicals he was using so I would never be sure it was pet safe. This company is neither thorough or professional.
Business response:
Ms. Vaughn, Thank you for bringing this to our attention. I apologize for any negative experience. If you would please provide your service address either by private message or email, I would like to bring this to the attention of the Regional Manager for your area, as well as the Executive VP/COO. Thank you. Phyllis Crawley, Customer Care Supervisor, pcrawley@masseyservices.com
Had someone come out regarding ants and a roach problem. They stood around, shrugged their shoulders and sprayed a single area and told us they didn't know where they were coming from. Then proceeded to tell the office at the apartment complex that I was 'unprepared' for them to come by after having followed every step on their pre-inspection sheet. This is on top of showing up 15 minutes late. Attempted to call and speak with a manager and was told none were available and 'they probably won't call you back.' I can't say s... read more
Business response:
Mr. Davidson, We sincerely apologize for the unpleasant experience and completely understand your frustration. If you wouldn’t mind messaging us the name/property address of your apartment complex so we are able to escalate this to our Executive VP/COO and the Regional Manager of your area for an immediate resolution. Thank you, we look forward to hearing back from you. – Customer Care
They have ruined our yard see pictures and came to treat inside our home showing up 7 hours LATE they were going to charge us $150 if we weren’t there and ready for them at the scheduled time. I asked Massey to show me the same courtesy and take $150 off of my $650 bill for being 7 hours late and they laughed!!
Business response:
Ms Van Bever, Thank you for bringing this to our attention. Unfortunately, with the information given I am not able to locate your account. We would like to escalate this to the Regional Manager for the Southeast Florida region. Would mind private messaging us with your property address so we are able to resolve this as quickly as possible for you. Thank you, we look forward to hearing from you.
We got Massey services last year and then a follow up service in January. No difference noted after the 2 rounds of work. When cancelled the services, still wants me to pay 60 dollars for the last round that wasn’t offered. I have been going to and fro calling the customer service department, & they keep saying that they have cleared charges. Now got a letter stating that the invoice is in collection department. Please run if they offer discounts or services. Horrible customer service and lots of turnover! Don’t trust their ... read more
Business response:
Good morning Ms. Aly, I am sorry to hear that we have not exceeded your expectations. I would like to bring this to the attention of the Regional Manager and Executive VP/COO. Would you please private message or email me with your service address so I can direct your information to the Regional Manager for your area. Thank you. Phyllis Crawley, Customer Care Supervisor pcrawley@masseyservices.com
Absolutely do not recommend this company. Horrible service. Late for appointments. Very shoddy work. Very poor communication between those who set appointments and the service techs who rarely know their job & don’t hesitate to lie about what they did, even when you watch & take pictures. Disgraceful
Business response:
Ms. Martino, We regret that we have not met your expectations. We woud like to correct any mis-steps that may have occured in serving your needs and meeting your expectations. Please private message us your property address and I will forward your feedback to our Regional Manager and our COO/Executive Vice President for a satisfactory resolution. Someone from corporate wil contact you to discuss your concerns. Thank you, Pooya Pakzadian, Customer Care Manager
Outside of a mound of issues when we first signed a contract for services, my most recent experience included calling the 888 number twice, only to be cut off. Calling the 407 number , only to be cut off and on the fourth attempt to speak with someone about the paper bill I received after 10 months of autopay- the customer service agent couldn’t explain why. Even though, a second auto draft using the same card is occurring with no issue, and when I asked them to rerun the charge using the same info and it went through, the... read more
Business response:
Ms Adams, Please accept our sincerest apologies for the unpleasant experience you had with our Customer Care Department. I have forwarded your information to our Director of Customer Care and also to our Executive VP/COO for a quick resolution. Once again, we do apologize. Thank you, I hope you have a nice weekend. Rae Lee, Customer Care Team Lead
I was a Massey customer for the last year, and cancelled this past May 2019 due to quality and delivery issues. I gave it about a year to see the weeds in my backyard start dying, however, even after waiting this long they weren't. I have cameras around the front and backyard of my house, so I monitored Massey's services for the last 3 treatments. For 2 of the days, the serviceman did not come to my backyard. The 1 day they came was when a supervisor was with them, because I complained that the weeds in my backyard were not ... read more
Business response:
Brian, here at Massey Services we pride ourselves on the excellent customer service and quality we bring to our customers. It greatly concerns us when we hear about a poor service experience from our customers. Therefore, I have notified our Regional Manager, Mrs. Darlene Williams. Mrs. Williams will investigate this issue for you and contact you with a resolution. Once again, our apologies for the inconvenience. Have a wonderful day. - Shleen Ryan
Really made an effort to avoid a customer... left a sign lying in the yard that they treated it... BS. They were prepaid for months and did nothing. Not recommended. Update... Massey responded to this issue and addressed my concerns. Kyle went above and beyond. Thank you.
Business response:
Thank you for your update. We appreciate you taking the time to post kind words regarding Kyle. We have sent a copy of this to the Corporate Office to see Kyle gets the recognition he deserves. Thank you, enjoy your week.
Our home was treated for termites on June 3rd but the repairs have not been completed. I've made numerous calls and emails to the local office and the after hours call center. When will the repairs be completed?
Business response:
Mrs. Clanton, we are sorry to hear of the negative experience you had with our company. I have forwarded your information to the Regional Manager and the Executive VP/COO. For future assistance please contact us at WECARE@MASSEYSERVICES.COM. Thank you, and have a wonderful weekend. -Shleen Ryan
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,278 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.