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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Be honest If you charge someone to service their home and did not do so why would you do this.?
Business response:
Mr. Ostrander, please accept our aplogies for this mis-step and any inconvenience this has caused. I will inform our Regional Manager and our Executive Vice President/COO of this incident immediately. We will do everything within our power to resolve this issue. Please expect a call from our Corporate office tomorrow for a resolution. Thank you, Pooya Pakzadian, Customer Care Manager
We had Massey when we lived in Palm Coast and loved them. Thought that would transfer to Jacksonville as well, OH NO!! Horrible customer service! We prepaid lawn, pest and irrigation for a year beginning May 2019. As of today 10/3/19 our sprinkler system is still not working and they charge us almost $400 for subcontractor to come fix a broken pipe under our driveway. The subcontractor told us there was NO broken pipe, but a sprinkler head buried. They fixed that and left. Massey still charged our card that is on file the f... read more
Business response:
Ms Barrack, We appreciate you bringing this to our attention and are extremely sorry to hear about the unpleasant service you have had. We completely understand your frustration and assure you a quick resolution. A copy of this post has been sent to the Regional Manager of our Northeast Florida region as well as our Executive VP/COO. You will here from someone as soon as possible. Once again, we sincerely apologize and hope to have this resolved quickly. Thank you, have a nice afternoon. R Lee, Customer Care Team Lead
Better Customer Service. Horrible
Business response:
Mr. Manning, Thank you for bringing this to our attention. If you wouldn’t mind private messaging us your property address so we can escalate this to the Regional Manager and Executive VP/COO for an immediate resolution. We look forward to hearing from you.
By far one of the worst customer service experiences you will have. Stay away.
Business response:
Ms. Campbell, We sincerely apologize for not exceeding your expectations and completely understand your frustration. I have forwarded your information to the South Texas Regional Manager and the Executive VP/COO. They will be reaching out with an immediate resolution. Thank you for your patience, I hope you have a wonderful day. – Customer Care, Massey Services
I am extremely unhappy!! I have a section of my grass that is brown. The manager came out two days ago and said there is definitely something wrong with insects l. Then our normal guy came out and said nothing wrong and needs to be watered when we water enough. Extremely unhappy
Business response:
Mr Gottdenker, Thank you for your private response, we are happy someone connected you and we are hopeful your concerns were resolved. Have a great weekend. - Massey Services Customer Care
I do not recommend this company because they did not get rid of my roach problem. The person they sent out was always rushed and impatient. He rarely called in advance and would sometimes just charge my account even though they didn't do the work. He would not describe the chemicals he was using so I would never be sure it was pet safe. This company is neither thorough or professional.
Business response:
Ms. Vaughn, Thank you for bringing this to our attention. I apologize for any negative experience. If you would please provide your service address either by private message or email, I would like to bring this to the attention of the Regional Manager for your area, as well as the Executive VP/COO. Thank you. Phyllis Crawley, Customer Care Supervisor, pcrawley@masseyservices.com
Had someone come out regarding ants and a roach problem. They stood around, shrugged their shoulders and sprayed a single area and told us they didn't know where they were coming from. Then proceeded to tell the office at the apartment complex that I was 'unprepared' for them to come by after having followed every step on their pre-inspection sheet. This is on top of showing up 15 minutes late. Attempted to call and speak with a manager and was told none were available and 'they probably won't call you back.' I can't say s... read more
Business response:
Mr. Davidson, We sincerely apologize for the unpleasant experience and completely understand your frustration. If you wouldn’t mind messaging us the name/property address of your apartment complex so we are able to escalate this to our Executive VP/COO and the Regional Manager of your area for an immediate resolution. Thank you, we look forward to hearing back from you. – Customer Care
They have ruined our yard see pictures and came to treat inside our home showing up 7 hours LATE they were going to charge us $150 if we weren’t there and ready for them at the scheduled time. I asked Massey to show me the same courtesy and take $150 off of my $650 bill for being 7 hours late and they laughed!!
Business response:
Ms Van Bever, Thank you for bringing this to our attention. Unfortunately, with the information given I am not able to locate your account. We would like to escalate this to the Regional Manager for the Southeast Florida region. Would mind private messaging us with your property address so we are able to resolve this as quickly as possible for you. Thank you, we look forward to hearing from you.
We got Massey services last year and then a follow up service in January. No difference noted after the 2 rounds of work. When cancelled the services, still wants me to pay 60 dollars for the last round that wasn’t offered. I have been going to and fro calling the customer service department, & they keep saying that they have cleared charges. Now got a letter stating that the invoice is in collection department. Please run if they offer discounts or services. Horrible customer service and lots of turnover! Don’t trust their ... read more
Business response:
Good morning Ms. Aly, I am sorry to hear that we have not exceeded your expectations. I would like to bring this to the attention of the Regional Manager and Executive VP/COO. Would you please private message or email me with your service address so I can direct your information to the Regional Manager for your area. Thank you. Phyllis Crawley, Customer Care Supervisor pcrawley@masseyservices.com
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.