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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Worst experience ever with a dealer. After they fixed the issue that it was brought in for then suddenly there were more issues that never existed prior to bringing the car to the dealer. Never Again
Business response:
We apologize that your vehicle is still experiencing issues after receiving service. We are passing your feedback along to our leadership and appreciate you bringing your concerns to the table. If you need to reach out Service Manager, Daniel Adams regarding the outstanding issues, you may do so at Dadams@MBPlano.com or 214-547-2877. Talk soon. Best wishes.
Made an appointment 3 weeks ago so I could have a loaner. Showed up at my appointment time of 9 AM. Was asked who my service rep was and I told them Manny. I was ignored until 9:35 when I went in to go check on my loaner. Since I didn't have my slip from service, that started them radioing Manny. Then they didn't show that I had a loaner. I told them that I might as well take me car and go home since it was 9:45. Finally Israel came out and started the service. The estimate was $650. I left at 9:58 to be late for by busy mee... read more
Business response:
We apologize that your experience with us was less than pleasant. We passed your feedback along to our Service Mangagement and understand that our Service Manager, Daniel Adams reached out by phone to talk through your frustrations and offer to valet your vehicle to you on future service appointments. We look forward to better serving you moving forward. Best wishes.
I saw the same vehicle in Houston at a better price with less miles and explained that upfront to the salesperson so we wouldn't waste time needless to say he claimed he could work with me on price this was over the Labor day weekend so he calls me at around 7pm on Tuesday to explain how his vehicle is Mercedes-Benz certified mind you where talking about a vehicle that's a 2001 with 10,000 v 14,000 miles on it you have to be kidding me both vehicles have about the same original Mercedes-Benz Warranty left on them and we Merc... read more
Business response:
We apologize we could not come to terms on matching the price of a pre-owned vehicle we had in stock with another pre-owned unit you found in Houston. Unlike new cars, our acquisition cost of pre-owned units vary unit to unit and we likely are in our unit for more than the dealership in Houston. We apologize we couldn't do more with our pricing. We wish you the absolute best with your search and we're always here to assist if anything changes. Best wishes!
I will never return to this dealer. Servive was terrible and I came away feeling I drove a 65 Volvo. I received no instructions on the new loaner car rules, no call what it will cost, and to many other poor communications.
Customer Service was horrible. They need to be considerate of people's time and also communicate better. The service rep had no respect for other people's time; if he was just honest we would have appreciated it.
Business response:
We apologize that the customer service you received was less than pleasant and appreciate your note. Without your full name or who you worked with, we cannot look into your experience and follow up. We invite you to contact us with details including who you worked with, when and what happened specifically to social@MBPlano.com so that we may address the issue and follow up. We look forward to hearing from you additionally. Talk soon and best wishes!
I made an appointment for a recall, and they told me they can not do it !!!
Business response:
We apologize that you were not provided all the information. The recall that you're noting is not one we complete in store. It just requires a few basic steps that can be done from home to update the software. Our team noted someone reached out to discuss this with you by phone. If you need assistance to go over the instructions, Ben Mitchel would be happy to assist and can be contacted directly at BMitchel@mbplano.com or 214-547-2939. Apologies for the mis-communication. Best wishes!
Just so happened to log in and was prompted to give Mercedes-Benz of Plano a review. I have a 2014 CLA 250 and Ive spent close to 15K having various things fixed on my vehicle. Had my car at Mercedes-Benz of Plano in April to replace the rear end differential, which cost 5K. Then had to have it towed back to the dealer in June to replace a broken belt and tension pulleys. I was also told that an oil turbo line that I had paid to have replaced (had it replaced when I had engine mounts replaced and spent about 5K) was leaking ... read more
Business response:
We appreciate your feedback and will be digesting your notes in our team meeting. We cannot improve our processes with out transparent feedback and appreciate you taking time to draft the shortcomings of your visit. We yearn to provide you improved experiences on future service visits and apologize you've had so many issues with your 2014 CLA 250. Best wishes and thanks again for your feedback.
The service price was extremely high and then the job was not completed accurately. I still had to take to another Mercedes to get excess of oil removed from my vehicle. Although my new fee is supposed to be reimbursed, my gas and time will not be.
Business response:
We apologize that you found the pricing high and that your service was not done completely. Without your name, we cannot look you up in our system to reach out. Our Service Manager, Daniel Adams would be happy to chat with you and ensure we get any outstanding items taken care of. Daniel can be reached directly at DAdams@MBPlano.com or 214-547-2877. Talk soon. Best wishes!
had an error message on my car. Dealer kept the car for 2 days, now a week later I have the same error message. I wonder how may times it will take to the get the car fixed.
Business response:
We apologize that your experience with us left room for improvement. Unfortunately, we could not duplicate the issue while the vehicle was in our possession. Our Service Manager, Daniel Adams would be happy to chat with you and ensure we get any outstanding items taken care of. Daniel can be reached directly at DAdams@MBPlano.com or 214-547-2877. Talk soon. Best wishes!
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.