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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Kept my car for 5 day with no contact for routine service and state inspection. I had to call several time over this time period to be told they cant tell me what is going on with my car and someone would call back but never did. The. When I go to pay I am only told an amount to pay with not break down of services and cost. Really shocked at the lack of service when my wife and I have been this dealerships customer for going on 10 years.
Business response:
We apologize that your experience with us left room for improvement. While not an excuse, we were in the midst of upgrading our communication technologies and we clearly dropped the ball. Without your name, we cannot look you up in our system to reach out. Our Service Manager, Daniel Adams would be happy to chat with you and ensure we get any outstanding items taken care of. Daniel can be reached directly at DAdams@MBPlano.com or 214-547-2877. Talk soon. Best wishes!
All the dealership seems to care about is running up a huge service bill. If they do not want to work on my car all they had to do was say so. $577.00 for an estimate is ridiculous. We paid for an extended warranty for this car from Mercedes and now they cannot seem to be able to contact the company. I really love my Mercedes, I just wish I could find a dealership I could trust.
Belonging stolen by the stuff
Business response:
We apologize to hear something was missing from your vehicle. Please follow up with our management at social@MBplano.com with details so that we may look into it. We look forward to hearing from you. Best wishes.
If I cant say something nice, I wont say anything at all.
Business response:
We apologize that you had a less than pleasant experience and we would like to learn more regarding how we dropped the ball and how we may better serve you moving forward. We invite you to contact our management directly at social@MBPlano.com with details of who you worked with and what happened. We look forward to working towards providing you an improved experiences in the future. Talk soon. Best wishes!
I WILL NEVER RETURN TO MERCEDES BENZ PLANO. THE LOST MY FOB, THEY RETURNED MY VEHICLE WITH MY SEAT INOPERABLE AND TRIED TO PUT THE BLAME ON ME, EVEN THOUGH THE VEHICLE HAD BEEN IN THEIR POSSESSION FOR 3 WEEKS!!! USE THEM AT YOUR OWN RISK!!!!
Every single time, my wife's car is not ready... they do a very poor job of quality control. Have to return 2 to 3 times before it is up to standard... is Mercedes turning into a tote the note place. Appalled.
Business response:
We apologize that your vehicle had items incomplete at your last pickup from service. We passed your feedback to our Service Manager, Daniel Adams, who will be reaching out by phone later this AM to discuss your experience and work to get any outstanding issues resolved. We apologize for the inconvenience. If you need to reach Daniel in the interim, you may do so at DAdams@mbplano.com or 214-547-2877. Talk soon. Best wishes.
They did not top off the coolant and was low prior to delivery
Business response:
We apologize that your coolant was not topped off during your recent visit. Please pull in the drive anytime (no appointment required) and let an advisor know that you'd like it refilled and it was missed on your last visit. We'd be happy to get that taken care of for you. Apologies for that oversight. We look forward to better serving you in the future. Take care!
I had to go back to have my car looked at again. They did my scheduled maintenance and still needed to go back to check the oil overflowing. They rush service and not pay attention to details. 2nd car they dont service properly.
Business response:
We apologize that your recent oil change left a bit of a mess. Our Service Manager, Daniel Adams mentioned he reached out by phone yesterday to note that the vehicle you brought in for service does not have an oil dipstick by design. Lack of a dipstick can make exact fills more challenging than normal. We apologize for the inconvenience and look forward to better serving you moving forward. Best wishes!
No one there knows anything about "live traffic" or how to repair it, yet they offer it as a package.
Business response:
We apologize that you feel that your live traffic function on your vehicle is not working as intended. Our service team noted our Service Manager, Daniel Adams reached out to discuss how the technology is intended to function and offer to ride around with you and demonstrate if needed. If you'd like to schedule some time to do so, you may contact Daniel directly at DAdams@MBPlano.com or 214-547-2877. Talk soon. Best wishes.
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.