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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Have 2 problems I cant get taken care of. Would like a call to get these taken care of, thank you.
They did not repair the car.
Business response:
We apologize that you did not have your issue resolved on your recent appointment. We passed your feedback along to our service mangement who is following up by phone. If you need to reach our Service Manager directly, you may contact Daniel Adams at DAdams@MBPlano.com 214-547-2877. Talk soon. Best wishes.
They basically seems annoyed I wanted service. I had to go to another dealer for parts / service.
I asked my service manager if I needed new brakes and he told me that everything checked out pretty good with my car. I explained that ny car shakes when I'm breaking. He then told me that I needed new tires. I purchased new tires and had an alignment done and my car still shakes when breaking. Thus, I took my car elsewhere and found out that my rotors are warped. Which are the same rotors Mercedes-Benz Plano put on last year. TOTALLY DISGUSTED
Well my faulty headlight was replaced and now I have to return on another day to get the scratch they made from that repair. Very disappointed and stunned this actually happened to my first ever bran new Mercedes!!!!! However the window tint is beautiful!
Business response:
We apologize that your headlight repair resulted with a scratch and that you need to return to have it corrected. It is never our intention for cosmetic issues to arise during service, but we can ensure you we will get it looking brand new again. Thank you for your business and your patience with the repair. We're pleased to hear you loved the tint! Best wishes.
I called my service rep in the morning and left a message to call me. It was the next day in the afternoon before he called me back. I took the car in about 10 AM on day one no one called about its status so I called late that day and was told it will be the next day before it will be ready. It was late the next day before I heard from anyone. Poor communication
Business response:
We apologize for the delayed communications during your recent service visit. We rely on transparent feedback to improve our processes and appreciate you bringing this shortcoming in communication during your visit to our attention. We look forward to providing improved communication and a better experience on future visits. Best wishes!
Very poor, the light for B9 service came on and I brought it in. I got the car back the next day. The following day the service light for B9 service came back on, I brought it in because the failed to reset the computer. They had my car 1.5 days and did not finish the job correctly. It was an inconvenience to say the least to bring it back.
Business response:
We apologize that your service visit did not resolve the outstanding issues the first time. We appreciate your patience in bringing the vehicle back to have the issues resolved. We look forward to providing better experiences moving forward. Best wishes!
Because of a previous bad experience, I was not welcome there so I will not be returning nor will I recommend any one else. I will however purchase my next Benz elsewhere.
My agent Mark Henely was great. I received by car back and the inside was very dirty/muddy and I was not happy. No paper matts were placed down during the time of servicing my car and my front floor mats were muddy and they did not even try and clean it before I arrived. I was very disappointed and expected much better service than this from Mercedes. The floors were so bad one of the employees said "wow" when I bought it to their attention. Now that's BAD.
Business response:
We apologize that your vehicle was left in a state that was less than clean. We passed your feedback along and it was noted that Marc has reached out to offer a complimentary detail to make it right. Whenever you're able to bring it back in, let Marc know at mhenley@mbplano.com or 214-547-2956. Talk soon. Best wishes.
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.