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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Was told service was complete but went to get the car and they brought someone else's car up and handed over the key!
Business response:
We apologize for the mix-up at delivery when your service was complete and appreciate you bringing the issue to our attention. We're passing your feedback along to our senior leadership to look into what happened and appreciate your note. We look forward to better serving you moving forward. Best wishes!
A total failure - Plano Benz, will never have my business again
Business response:
We apologize that your experience with us was less than a pleasure. Our team has since reached out by phone but been unable to connect. We invite you to contact our Service Manager, Daniel Adams at DAdams@mbplano.com or 214-547-2877 at your convenience. Talk soon. Best wishes.
Despite fully loaded lease, I was not mentioned or offered vehicle loaner during my service scheduling. I was only informed when I was at the service drive which ended up impacting my whole day.
Business response:
We apologize that you had issues during your experience with us and we'd like to chat with you regarding the loan car situation. Our team has since reached out by phone but been unable to connect. We invite you to contact our Service Manager, Daniel Adams at DAdams@mbplano.com or 214-547-2877 at your convenience. Talk soon. Best wishes.
This dealership has gone way done in quality since the pandemic
Business response:
We apologize that you had issues during your experience with us and we'd like to chat with you regarding what happened and work towards better serving you moving forward. Our team has since reached out by phone but been unable to connect. We invite you to contact our Service Manager, Daniel Adams at DAdams@mbplano.com or 214-547-2877 at your convenience. Talk soon. Best wishes.
Was pretty much forced to pay $100 to remove window tint (on car they sold me 4 years ago) in order to pass state inspection that passed last year and that inspection was also performed by MB Plano. Pretty lousy way to do business. When I brought this up, it was a Welp, theres nothing I can do response. Definitely my last visit there.
Business response:
We apologize you had to remove tint to pass inspection and understand your frustration. We're passing your feedback along out our team and yearn to better serve you moving forward. Best wishes.
This place is a total fraud. I can't say beyond this.
Business response:
We apologize that you had issues during your experience with us and we'd like to chat with you regarding what happened and work towards better serving you moving forward. Our team has since reached out by phone but been unable to connect. We invite you to contact our Service Manager, Daniel Adams at DAdams@mbplano.com or 214-547-2877 at your convenience. Talk soon. Best wishes.
Booked appointment 2 weeks in advance so I could get loaner. When I arrived I was told there are no loaners available. Understand this happens if customers dont turn in loaners but a phone call letting me know would have been appreciated before driving 30 minutes to the dealership.
Business response:
We apologize that a loan car was not available for your appointment and understand your frustration after booking two weeks ahead. Our leadership team will be reaching out to you by phone today to discuss your visit and work towards a resolution. Talk soon. Best wishes.
No loaner vehicles were going to be given to us so we couldnt bring it in. We just bought the car from you all and the second day it already had an airbag malfunction. Still not fixed. And wont give us a loaner. Weve had 4 bmws over the past 11 years and they always had a loaner for us. Even if it was a rental car but always took care of us. How does my wife get to work if she has no vehicle. Very disappointed in your customer service
Business response:
We apologize that a loan car was not available for your appointment and understand your frustration after just taking the new car home. Our leadership team will be reaching out to you by phone today to discuss your visit and work towards a resolution. Talk soon. Best wishes.
This is the last time I am taking my Mercedes C300 to Mercedes of Plano. The lube tech didnt property tighten the oil cap, due to which engine oil was pouring over the hot engine causing white smoke. I had to stop my car on the road immediately and tow it back to dealership. Very poor service , avoid this dealership at all costs . You have been warned !
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.