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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Customer service provided was unacceptable and surprisingly terrible. My vehicle was supposed to be done the same day but no call to tell me it would take longer. I had to call each time and ask for an update and none was given until I finally spoke with a manager. Two days later I finally received my car with no follow up.
Business response:
We apologize that you've not had follow up communication during your visit. Without your name, we cannot look you up to reach out. We've passed your feedback to our senior leadership and our Service Director, Stephen Rand wanted you to have his direct contact information. You may reach Stephen directly at srand@mbplano.com or 214-547-2939 at your convenience. Stephen is anticipating your contact to discuss your experience and work towards providing you improved experiences moving forward. Talk soon. Best wishes.
I called several times to check the status of my car and they never called me back
Business response:
We apologize that you've not had follow up communication. Without your name, we cannot look you up to reach out. We've passed your feedback to our senior leadership and our Service Director, Stephen Rand wanted you to have his direct contact information. You may reach Stephen directly at srand@mbplano.com or 214-547-2939 at your convenience. Stephen is anticipating your contact to discuss your experience and work towards providing you improved experiences moving forward. Talk soon. Best wishes.
I have been through 3 service visits with MB Plano and all have been an awful experience. Their service area is tarnishing the MB brand.
Business response:
We apologize that your experiences in service have been less than pleasant. We've passed your feedback to our senior leadership and our Service Director, Stephen Rand wanted you to have his direct contact information. You may reach Stephen directly at srand@mbplano.com or 214-547-2939 at your convenience. Stephen is anticipating your contact to discuss your visits and work towards providing you improved experiences moving forward. Talk soon. Best wishes.
Problem with odor smell from AC is still exist.
Business response:
We apologize that your vehicle still has an odor. We've passed your feedback to our senior leadership and our Service Director, Stephen Rand wanted you to have his direct contact and noted he spoke with you to get the car back in and resolve the issue. You may reach Stephen directly at srand@mbplano.com or 214-547-2939 at your convenience. Stephen is anticipating your contact. Talk soon. Best wishes.
The service there as a whole has been average at best. Last time I brought my car in, it was returned to me with a "check left mirror turn signal". Again, that wasn't an issue until after I brought my car in. I addressed it with the service advisor and the response was lackluster. It would have been nice to have them address it immediately since I have a busy schedule and availability is small. It would be appreciated if this can be addressed.
Business response:
We apologize that your vehicle is still experiencing issues after service. We've passed your feedback to our senior leadership and our Service Director, Stephen Rand wanted you to have his direct contact. You may reach Stephen directly at srand@mbplano.com or 214-547-2939 at your convenience. Stephen is anticipating your contact. Talk soon. Best wishes.
Good service that day. But it's been three weeks and we have not received the refund that we were promised within one week. It's taken two emails and a call, and "check is in the mail" is the explanation. Very disappointing.
Business response:
We apologize that you've had a trouble getting a refund you've been promised. We passed your note along to our senior leadership and our team will be reaching out to discuss the refund and get it processed for you if it hasn't been already. Apologies for the delay. Talk soon. Best wishes.
I have been to Plano Mercedes for factory recommended service A, I have been to service at booked appointment of 8:45 AM, A person came to check what service I was there for at 9:15 Am and, he just wrote the service number and time he checked on my back window and left. there no one to attend me until after I checked with them at 10 AM. Service A per Mercedes:- Synthetic Motor Oil Replacement** Oil Filter Replacement** All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehi... read more
Business response:
We apologize that your service experience with us in service left some items unattended during your Service A visit. Without your name, we cannot follow up. We invite you to contact us at social@MBPlano.com with details so our management team may look into your experience and see what we can do to make it right. Best wishes!
No loaner even though one was requested when setting the appointment.
Business response:
We apologize that there was no loan car available when you had booked one. We're passing your feedback along to our senior leadership to see what happened and look forward to providing improved experiences on your future visits. Best wishes!
windshield washer warning light was on. They said they top it off, If they did, there is a leak in the container because the warning light came on the next day and it is now empty.
Business response:
Apologies that your windshield wiper fluid was not topped off during recent service and/or there is a leak. If you'd like to bring it back, your advisor would be happy to accommodate and get this resolved. Apologies for the hiccup. Talk soon. Best wishes.
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.