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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very unprofessional,they are bunch of lazy unprofessional people that definitely dont deserve to work under Mercedes Benz brand
Business response:
We apologize that your experience was negative. Without your name, we cannot follow up with you. We invite you to contact our management directly at social@MBPlano.com with details on how we dropped the ball so that we may look into the issues you note and see what can be done to make it right and better serve you moving forward. Talk soon. Best wishes.
Took to long and communication was less than optimal.
Business response:
We greatly apologize for the sub-par service visit. We're passing your note along to our mangement for review and appreciate you bringing the delay and communications issue to our attention. We look forward to better serving you on future visits. Best wishes.
They lied to me that nothing is wrong to my car but I know something is actually wrong but am tired so I will continue using it
Business response:
We apologize that your diagnosis did not present issues you anticipated. Send us details of your experience to social@MBPlano.com so that we may look into your visit and see what can be done next. Talk soon. Best wishes!
I have not owned that auto in three months, please take me off
Business response:
We will pass your note along with the vin for removal. Apologies for the communications. Best wishes.
I bought new tires for my Sprinter RV and they underinflated them by 25%. They also did not check/tighten the valve stem on the right front tire and it came loose and I ended up with a flat tire. Totally unprofessional job for a simple item.
Business response:
We apologize that your tire purchase did not go as smoothly as planned. We're passing your feedback along to our service team and apologize for the hiccup. If you require additional feedback from our team, please send your contact info to social@MBPlano.com and we'll pass it to the appropriate manager.
They dont know to do oil change on sprinter but they do know to charge your card they learn that
Business response:
We apologize there was an issue with your oil change experience. If you would like follow up from management, please contact us at social@Mbplano.com with your contact information and details of the experience including who you worked with and what happened. Talk soon. Best wishes.
My car still runs worst than I bought it in for service. Now it says my B service is due. I'm not happy at ALL!!!
Business response:
We apologize that you're still experiencing issues. Without your full name, we cannot look you up in our system to reach out. Please contact our Service Director, Daniel Adams at DAdams@MBplano.com to discuss outstanding issues and see what we can do to make it right. Talk soon. Best wishes.
Bad, still same issues after I spend $2600.00
Business response:
We apologize that you're still experiencing issues. Without your name, we cannot look you up in our system to reach out. Please contact our Service Director, Daniel Adams at DAdams@MBplano.com to discuss outstanding issues and see what we can do to make it right. Talk soon. Best wishes.
I do not own a 2018 GLC...
Business response:
Apologies for the mis-communication. We're passing your note along to our team to remove your association to this VIN number. Thanks and apologies!
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.