This profile has been claimed by the business owner or representative.
Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have no idea what this is about. The service was awful. It took nearly two hours for them to install my new license plate. My temporary license plate had already expired two months earlier and was never notified by the dealership that permanent plates had been received three months prior. And, to the best of my knowledge there was never an ignition check performed.
My experience has not been good the last two times I have brought my car to you for repair
I was charged $199 for detail job and only thing done was vacuuming.
Business response:
We apologize that your detail was not done to your liking. We can imagine how frustrating that would be. Please contact us at social@MBPlano.com so that we may provide your contact information to our Senior Service Management to have someone follow up. Talk soon. Best wishes.
Not a good experience . I purchased Masarati Levante from this location. .when you spend thousands of dollars to buy car this not what you expect customer service. They didn't reset my service.. so I am get annoying messages every time I on my car. The salesman is not professional either I tried calling and sending him text to send me paperwork that says car was service but he didn't care about it .now I don't have a second key... I didn't expect this kind of service from Mercedes Benz of plano
Business response:
Souvik, we apologize that you've had trouble with your pre-owned Maserati Levante purchase. We've escalated your note to our senior management and have received word that our Pre-Owned Director, Lance Carter has reached out to you by phone to discuss your frustrations and see what we can do to work towards a resolution. You may reach Lance directly at 972-309-7806. Lance is standing by to assist. Talk soon Best wishes.
Overpriced. Took car in for recall. Waited 5 hours for $2400 estimate and $179 assessment. Took car to another Mercedes approved shop. Got more done for 1/2 the price.
Business response:
We appreciate your feedback and apologize that our quote was more expensive than the competition. We're pleased to hear that you got your vehicle's issues resolved and want you to know we're passing your feedback along for review. We look forward to better serving you moving forward. Best wishes!
Took the vehilce back twice, Mercedes made a brand new SUV sound like a 10 year old car after a recall.
Business response:
We apologize that your recall service took two visits. We understand how frustrating that may be and we look forward to providing you more expedient results moving forward. Thank you for your business and your feedback. Best wishes.
Besides not being able to get the dealership to return my calls, when they finally do and take the car in for service, they fail to fix the problem and now I am once again having trouble getting them to contact me for service. We are talking about a new 2021 GLC300
Took the E350 in to repair the A/C controller board/switch. Once again, seems that their FULL WARRANTY does not really cover anything. DONT waste your money! It rarely covers anything!
Business response:
We apologize that your A/C controller failed and was not covered by your warranty. We understand how frustrating that can be and want you to know we're passing your feedback along to our management for review. We appreciate your note and look forward to striving for more postiive experiences moving forward. Best wishes!
It took over a day to change 2 tires. The tires were not even in the shop when we arrived, and you already knew that was the purpose of the service visit.
Business response:
We apologize for the delay in your service. We agree the necessary items to complete your service should have been readily available upon your scheduled arrival. We are passing your note to our senior managemnet to look into where we dropped the ball and work towards better serving you moving forward. Best wishes.
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.