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MFC-J985DW XL
About this business
Scan Feature Disappears with Windows 10 It worked ok for a while, although it tended to lose connection to my laptop often and I had to reboot either my PC or the printer about half that time. Then I upgraded to a new Windows 10 laptop and downloaded the Brother software. There were a lot of bugs and errors in the installation process but I finally got through it. But the scan feature, which is critical for me, completely disappeared from the menu. I tried seven ways from Sunday to modify or reinstall it, including IT expert... read more
Business response:
I see you are having difficulty with this machine and I would like to help. I ask that you please reach out to our customer support team by using the following link so we can further investigate this issue: http://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=MFCJ985DWXL
Dont' Buy!!!! This is a very poor product even though it was reviewed as one of the best printers for 2018. I wish I could return it. It's noisy and has a ticking sound when printing that is most annoying. It prints extremely low and double sided printing is excruciatingly slow comparative to the last printer we had. I took a chance on this printer based on online reviews and regret my choice. Wasted my money, $250+. Prefer my old Epson printer to this.
Dont' Buy!!!! This is a very poor product even though it was reviewed as one of the best printers for 2018. I wish I could return it. It's noisy and has a ticking sound when printing that is most annoying. It prints extremely low and double sided printing is excruciatingly slow comparative to the last printer we had. I took a chance on this printer based on online reviews and regret my choice. Wasted my money, $250+. Prefer my old Epson printer to this.
Business response:
Brother Customer Support is FREE for the LIFE of your machine. Please feel free to use the following link to reach out to our support team so we can assist you and further investigate these issues: http://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=MFCJ985DWXL
Bought because I thought the ink would last longer I have had this 13 months and used it for normal home use, not business use. The ink absorber pad is now full and it would cost more to replace it than it is worth. Brother warranty department said it was covered, but it is not.....called the service center near me to verify. Had a canon and hp before this and got this because I was tired of changing ink cartridges all the time. No, I didn't have to change much ink but it doesn't really matter with this now being an issue. T... read more
Business response:
I am sad to hear that you are dissatisfied with this machine and I would like to help. I ask that you please use the following link to reach out to me so I can further investigate this issue and please include reference number 180308-008161 so I can assist you faster: https://help.brother-usa.com/app/ask_brother/p/9077/c/9202/incidents.subject/Re:180308-008161
Less than a month and I am having problems with paper jams I wanted to keep this printer! I spent a lot of time researching printers and this is the one I chose. The design, small footprint and multi functional capabilities were appealing. It was easy to set up in a short amount of time. The print is lighter than I wanted, which I was willing to accept. The real problem is the paper feeder is starting to jam more and more frequently (I have had it less then a month.) I am sending it back.
Business response:
The MFC-J985DW XL comes with a 2-year limited warranty and FREE phone support for the life of your product. Please feel free to reach out to our customer support team by using the following link so we can assist you with these paper jams: http://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=MFCJ985DWXL
Meh Well it works, some of the time. Firmware updates and phone- tablet usage is uneven and why it get two stars. When it works on my Mac it won't on my wife's Surface. Needed to hard-wire with ethernet to my router because the wireless was so inconsistent. I have a wireless Brother printer in my office, which also took longer than it should have to wirelessly connect, but once everything updated and connected it works consistently unlike this one in my home office. I went through updates and Brother's abysmal customer servi... read more
Business response:
I am sad to hear that you are still having trouble with this machine after speaking with our customer service and I would like to help. Here is a link to steps that may help: https://help.brother-usa.com/app/answers/detail/a_id/128147 If you are still having difficulty with this machine after trying the steps above, please use the following link to reach out to me so I can further investigate this issue and please include reference number 180228-007983 so I can assist you faster: https://help.brother-usa.com/app/ask_brother/... read more
Connectivity with the printer was terrible. All other devices in the house work fine ... Connectivity with the printer was terrible. All other devices in the house work fine on the router but this Brother printer did not want to find the IP address. First service call when installing the printer lasted an hour but credit to the service rep is he was able to resolve for me. Performed a firmware update 3 months later and all settings reset. Called Brother support again--another hour long call--and the resolution this time was ... read more
Business response:
I am sad to hear that you are still having difficulty with this machine after speaking with our customer support team and I would like to help. I ask that you please use the following link to reach out to me directly and please include reference number 180226-004970 so I can further investigate this issue: https://help.brother-usa.com/app/ask_brother/p/9077/c/9202/incidents.subject/Re:180226-004970
Document feeder easily jammed. Print quality was poor Document feeder easily jammed. Print quality was poor. Printing speed was slow. Not much positive to say about this printer.
Business response:
I see you are having difficulty with this machine and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can assist you as soon as possible: http://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=MFCJ985DWXL
How can Amazon make such a stupid and dangerous mistake It might be an OK printer. I never had a chance to find out. Amazon shipped a 110V version to a 230V country, so it blew up when I plugged it in. Return shipping cost will be around $300, almost the same as the POS is worth, of which Amazon generously offers to cover a maximum of $15, so basically I have no comeback. How can Amazon make such a stupid and dangerous mistake?
Frequently asked questions about MFC-J985DW XL
How is MFC-J985DW XL rated?
MFC-J985DW XL has a 4 star rating with 764 reviews.
When is MFC-J985DW XL open?
MFC-J985DW XL is closed now. It will open tomorrow at 9:00 a.m.