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MFC-J985DW XL
About this business
One Star Sent back-no comment
One Star The print quality was the best 1996 could offer. In 2018, not so much.
Business response:
I am sad to hear that you are not satisfied with the print quality of this machine and I would like to help. Here is a link to some steps that may improve the quality output: https://help.brother-usa.com/app/answers/detail/a_id/129687/session/L3RpbWUvMTUxNjgyNjA2MC9zaWQvc1Q0UUtBRG4= If you are still not satisfied with the print quality after trying the steps above, please use the following link to reach out to our customer support team so we can further investigate this issue: http://www.brother-usa.com/askus/default.aspx?PG... read more
Wife issues prints OK, but but constantly drops the wifi connection and needs to be restarted almost daily.
Business response:
I see you are having difficulty with the wireless connection and I would like to help. Here is a link to some steps that may resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/128147/session/L3RpbWUvMTUxNjYyOTk3OS9zaWQvelZVVE1vRG4= If you continue to have trouble with the connection after trying the steps above, please use the following link to reach out to our customer support team so we can continue to assist you: http://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=MFCJ985DWXL
Great Features, HORRIBLE performance I would not recommend buying this printer. Although the features are great and perfect for my in-home, personal use, it already needs to be sent off for a 'repair' after only less than a year of sparing use. Of the 40 times I've printed something, about half of those times there was a paper jam. It also has a self cleaning feature, great right? No. When it self cleans (say, after a paper jam, or 4 of the other reasons Brother lists on its website), it fills up the 'ink absorber pad.' Beca... read more
Business response:
I am sad to hear that you are dissatisfied with this printer. Brother Customer Support is FREE for the LIFE of your machine. We can be reached via chat, email, or phone by using the following link if you need any assistance: http://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=MFCJ985DWXL
Cheap and cheesy--not typical Brother quality--it's a shame Let's see how cheap and junky we can make these printers until the consumers say, "No more!" This thing is slower than molasses in July! I pulled out the tray the other day (only the second time) to load the whole 20 sheets of paper that the tray can handle--and snap! There goes a few pieces of plastic. The print quality is okay, which is why I gave it 2 stars. But it doesn't have any other redeeming qualities. I'll be dropping this off at Goodwill while it still wo... read more
Cheap and cheesy--not typical Brother quality--it's a shame Let's see how cheap and junky we can make these printers until the consumers say, "No more!" This thing is slower than molasses in July! I pulled out the tray the other day (only the second time) to load the whole 20 sheets of paper that the tray can handle--and snap! There goes a few pieces of plastic. The print quality is okay, which is why I gave it 2 stars. But it doesn't have any other redeeming qualities. I'll be dropping this off at Goodwill while it still wo... read more
Business response:
Brother Customer Support is FREE for the LIFE of your machine. Please use the following link to reach out to us via chat, email, or phone so we can further investigate this issue: http://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=mfcj985dw
The Epson ET-4750 is a better choice. Wish I could return it This printer uses up the inks while idle. The self-cleaning cause's the ink's to be used up. They say it will save inks. Not so. The Epson ET-4750 is a better choice. Wish I could return it.
The Epson ET-4750 is a better choice. Wish I could return it This printer uses up the inks while idle. The self-cleaning cause's the ink's to be used up. They say it will save inks. Not so. The Epson ET-4750 is a better choice. Wish I could return it.
Business response:
Your Brother machine will perform maintenance purges of the print head at regular intervals. This is to ensure consistent print quality and prevent damage to the print head. These purges remove any air or debris that may have gotten into the print head manifold. Your machine will use the minimum amount of ink necessary to perform this operation. If you need additional assistance, Brother Customer Support is FREE for the LIFE of your machine and we can be reached via chat, email, or phone at the following link: http://www.bro... read more
Poor quality Product smoked and burnt out within two minutes of plugging it in.
Business response:
Please contact our Customer Support Team via chat, email, or phone by using the following link so we can assist you as quickly as possible: https://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=mfcj985dw
Frequently asked questions about MFC-J985DW XL
How is MFC-J985DW XL rated?
MFC-J985DW XL has a 4 star rating with 764 reviews.
When is MFC-J985DW XL open?
MFC-J985DW XL is closed now. It will open tomorrow at 9:00 a.m.