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MFCL2740DW
About this business
Original Toner VERY LOW capacity toner that came with printer did not get anywhere near the 1200 pages indicated. Maybe 250. Very disappointing.
Business response:
The MFCL2740DW comes with one Starter Toner Cartridge (yields approx. 700 pages in accordance with ISO/IEC 19752 (Letter/A4)). If you do not feel like you received the full yield of the toner, please see the following link which may help: https://help.brother-usa.com/app/answers/detail/a_id/79586 Brother Customer Support is FREE for the LIFE of your machine. If you need additional assistance, please use the following link to reach out to us and we will be happy to help you: http://www.brother-usa.com/askus/default.aspx?PGID=... read more
Not worth your time Right out of the box, the stop red X button never worked. Kept it cause did not want the hassle of repacking etc. etc. Otherwise worked OK for two months in use for scanning; then tried to fax. Could not get the auto redial to shut off, it kept recalling .... no info in manual. Called support and they were useless. Wasted so much of my time. Said they had no idea how to turn the re-dailing off, would check and call back. Never did. Now the thing is completely broken and the touch pad is frozen and will no... read more
Business response:
I am sad to hear that you are still having difficulty with the machine after speaking with our customer support and I would like to help. The MFCL2740DW comes with a 1 year manufacturer’s warranty and FREE support for the LIFE of the machine. I ask that you please use the following link to reach out to me so we can further investigate this issue: https://help.brother-usa.com/app/ask_brother/p/7363/c/9202/incidents.subject/Re:171216-000607
Absolutely the worst Multi Function Printer ever interacted with Absolutely the worst Multi Function Printer ever interacted with. One would think that "oh, it's just a printer, scanner, and copier... it should just work." Nope. And one would think getting support for this product would be easy. Nope. Nothing about this device works properly. I've had this printer for about 2 weeks now, and the device has wasted 5 hours of my life so far. That doesn't include the numerous times I was "transferred" to a "Level 5 Representativ... read more
Business response:
I am sad to hear that you are having difficulty with this machine and I would like to help. I ask that you please reach out to me by using the following link so I can assist you and soon as possible: https://help.brother-usa.com/app/ask_brother/p/7363/c/9202/incidents.subject/Re:171213-007211
I would like another machine Can’t get it to work properly. Have spent hours with tech support. I would like another machine please
Business response:
I am sad to hear that you are still having trouble with this machine after speaking with our support and I would like to help. I ask that you please reach out to me by using the following link so I can further investigate this issue: https://help.brother-usa.com/app/ask_brother/p/7363/c/9202/incidents.subject/Re:171211-007022
Awful. I hate it. that says it all. DO NOT purchase this.
Business response:
I am sad to hear you are not satisfied with this machine and I would like to help. Brother Customer Support is FREE for the LIFE of your machine. We can be reached via chat, email, or phone at the following link if you need any assistance: http://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=MFCL2740DW
Won't power up! Please do not buy Bought this printer on 2015/07/14 and start having problem in November, 2017. The printer was not able to power on. Called the support line and the lady on the other end does not know anything and could not understand what I was saying. She had to put down the phone to ask somebody how to deal with this 3-4 times. If I spoke a little faster than she said she does not understand. Finally, they said it is out of warrant and I am on my own. I had Brother 8640D a long time ago and was satisfying... read more
Business response:
I see you are having power issues with this machine and I would like to help. Here is a link to steps that may resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/73836 If you need additional assistance after trying the steps above, please feel free to reach out to me by using the following link so we can further investigate this issue: https://help.brother-usa.com/app/ask_brother/p/7363/c/9202/incidents.subject/Re:171203-001474
I bought this printer in Nov 2016. I have ... I bought this printer in Nov 2016. I have been having issues with wireless printing and scanning for the past 6 months. Repeatedly I had been told to update this and download that, none of which have resolved the issue. Now that the one year warranty has expired Brother wants to give me a repair company to take the printer to so I can pay for the repairs. I will never again buy a Brother product ever again.
Business response:
I am sad to hear that you are having trouble after speaking with our customer support and I would like to help. I ask that you please reach out to me by using the following link so I can further investigate these issues: https://help.brother-usa.com/app/ask_brother/p/7363/c/9202/incidents.subject/Re:171201-006193
Can only scan 2-sided from computer software; not when scanning from the device Very frustrating. You can only do 2-sided scans when scanning from the computer, NOT when scanning from the device. I've tried selecting "2-sided" multiple times from the device settings before scanning, but IT ONLY SCANS ONE PAGE. Not convenient for when you are trying to scan something very quick; you will have to open up the software for your printer before doing a 2-sided scan instead of selecting it from the device. Also, the "Save Scanning ... read more
Business response:
You probably figured it out by now but you can scan 2-sided (in one pass using the ADF feeder) even when you initiate the scan command from the printer (i.e. not from the PC ControlCenter4)... to do this, once you click Scan on the LCD and follow the prompts, the last step, you will see a blue button on the top left labelled "Set at Device", this will allow you to change the setting to 2 sided for that one scan... if you want to remember the settings, you can then create a shortcut (check the manual for more info)
I need this printer to die so I can get a different one. I need to print large documents (100+ pages) of good quality. This thing runs out of memory after about 30 pages, requiring me to print documents in small increments. Brother's only solution to this problem is to "reduce print quality." No thanks. I've had older Brother printers that lasted years and had no issues printing these same documents. I'm not sure what the problem is, but I'm going to get a different printer from a different manufacturer as soon as possible. ... read more
Business response:
I am sad to hear that you are still have difficulty with the machine after speaking with our customer support and I would like to help. I ask that you please use the following link to reach out to me so we can further investigate this issue: https://help.brother-usa.com/app/ask_brother/p/7808/c/9189/incidents.subject/Re:171207-006520
Frequently asked questions about MFCL2740DW
How is MFCL2740DW rated?
MFCL2740DW has a 4.3 star rating with 3,508 reviews.
When is MFCL2740DW open?
MFCL2740DW is open now. It will close at 6:00 p.m.