This profile has been claimed by the business owner or representative.
MINI
- Automotive
- Tacoma, WA
About this business
Location details
3901 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Terry was knowledgeable, easy to work with and no sales pressure. I was only in NW MINI to check out a Countryman I saw online but Terry turned it into a pleasurable buying experience.
Business response:
Congratulations on your new Countryman! We are happy to hear you had a pleasurable buying experience with Terry. He will really appreciate your review. Please let us know if you or you new MINI needs anything. Thank you for your kind words.
I took our cooper in to have some work done. I was not looking to purchase but was curious. I thought man, I do not want to go through this whole ordeal just for curiosity and thought what the heck. I briefly spoke with Steve and let him know that I was interested and I wanted to see, 5 different options with pricing. Very promptly Steve had the information ready. We checked out the cars and I was ready. On a side note, a little over a year ago I had an identity theft issue that Equifax was the last of the 3 bureaus to have ... read more
Business response:
Greetings, Julian. Thank you for taking the time to share your experience. We really appreciate your feedback. Ron and Steve were very happy to see your review. Congratulations on your new MINI! It's wonderful to hear that you had an enjoyable experience in our Sales and Finance departments. Thank you again for your feedback. Please let us know if you or your new MINI needs anything.
There was no pressure; just pure, genuine excitement. Everyone involved was absolutely respectful of our time, and worked as a team to make the experience as quick and efficient as possible. I left with a certified pre-owned MINI fully confident that every option had been explained, not just regarding the car, but related to financing, service package options, etc. I have no doubt I'll be a customer for life.
Business response:
Congratulations on your new MINI! We really appreciate you taking the time to share your experiences. We hope that everything is still going well for you and your new MINI. Please let us know if you need anything, we look forward to seeing you at your first Service visit.
Professional, responsive and easy to work with. I was very pleased with my experience at Northwest Mini, and thrilled with the new car. Would recommend the dealership to anyone interested in owning a Mini.
My husband and I were looking to get our first new car. From the moment I called the dealership to set up an appointment, to the moment we drove off the lot in our new 4-door Mini, Brandon was fantastic! We were given the time we needed to test-drive, as well as privately discuss our options. We never once felt pressured - and this was a relief! We are so happy with our choice to join the Mini family, and we are glad to have done so at Northwest Mini. Not only was the customer service top of the line, but we had plenty of sn... read more
Business response:
Greetings Alyssa! Thank you for taking the time to write a review on DealerRater and Google. Brandon will be very happy to see your kind words. Congratulations on your new MINI and welcome to the family! Please let us know if you or your new MINI needs anything.
Bought 2nd mini at northwest mini. Had Mike and Terry help us get the car we wanted. They had many calls and emails to us for questions. Manager Jeff also personally helped us with calls and emails. Brian at genius bar answered questions also about high performance options. Ron at finance was nice and went through his part quickly. We ended up with a great Park Lane countryman with John Cooper options. There is a lot of communication even after we bought the car. Thanks, Ron&Mollie
Business response:
Thank you Ron and Mollie! We hope you are still loving your new Countryman. Your kind words are really appreciated. Mike, Terry, Jeff, Brian and Ron were very happy to see your feedback. Thank you again, please let us know if you or your new MINI needs anything.
I can honestly say that I have never had a "fun" experience at a car dealership, usually far from it. My wife and I wandered onto the NW Mini lot and to our surprise, we weren't mobbed by salesman. After about 10 minutes of wandering around Steve came out and asked us if we had any questions. We told him that we knew nothing about Mini's. He was so excited to show us a Mini and what made a Mini a Mini. We picked out a ALL4 Countryman and took it for a test drive. After the drive, we talked to Steve about cost and left. Never... read more
Business response:
Greetings Aaron! We really appreciate your genuine feedback. It's great to hear that you had a wonderful experience with Steve, Jeff, Brandon and Fred. We hope that everything is still going well for you and your new MINI! Thank you again for taking the time to write a review. Please let us know if there is anything we can further do for you.
NW Mini isn't the closest dealer to me: Terry made it worth the trip. Based on my experience elsewhere I was resigned that MINI wouldn't work for me, but stopped in since I was nearby. Terry took the time to understand my needs and to figure out how they could be met. He didn't give up and went the extra step to make sure I got the configuration that worked for me even when the computer balked. 'Nuff said. Time to motor!
Business response:
Thank you for your review, your feedback is really appreciated. We are glad that Terry was able to help you. Please let us know if there is anything we can do to further assist you.
My Family and I went to Northwest Mini to check these cars out. We were met by a young man named Kyle Harrell. We will be going back for our Mini needs once we pick ours up. We will also be back to purchase a newer one sometime next year. Here's our story and my many Thanks to Kyle and NW Mini. I just wanted to extend to you a HUGE Thank You from me and my family. We are purchasing a 2004 Mini Cooper S from a friend however, he lives in California and we are in Washington. So my wife, kids and I wanted to check them out in d... read more
Business response:
Greetings! Kyle was very happy to see your review. Your kind words mean a lot. We really appreciate you sharing your experiences. We hope that everything is going well for you and your new to you MINI! If you need anything, please let us know!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.6 star rating with 864 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.