MINI

ejgarcia 

on DealerRater

13 years ago

As this was my first time buying a car from a dealer, I was a bit nervous! Fortunately, I worked with Dan who was easy to work with, straightforward, and kind. The car was in phenomenal shape besides some strange residue in the rear seats. So I refused to sign anything until they cleaned it. They called a leather expert and really made sure that I was content with the car. Unfortunately, it took awhile to close the deal due to some computer glitches and other things outside of Dan's control. No biggie, the manager let me pic... read more

talexander8 

on DealerRater

13 years ago

I just picked up my Range Rover from being serviced by Sharpe Land Rover of Grand Rapids. I am always a skeptic when picking up a vehicle after being serviced; never knowing what to expect. Did the service team get to the root cause of the issue which I needed service for? Was it fixed properly if at all? Will I get charged more than expected for less work than expected? This was my first experience with Sharpe Land Rover of Grand Rapids. When I brought in my Range Rover for service I was greeted by Dave Wodarski. I was impr... read more

veronica14 

on DealerRater

13 years ago

I purchased my new MINI cooper right before the New Year from MINI of Grand Rapids, I cannot be thankful enough for the help of Shaun Waid. I live out of state , and was on a time crunch to get back to D.C I received very good customer service. He is very knowledgeable and all the information he provided let me know this was the right car for me. I am very happy with my purchase. I asked Shaun if my MINI could get tinted windows, not only did he make it happen in the limited time I had, but He went out of this way to look up... read more

bradclark 

on DealerRater

14 years ago

I scheduled my MINI convertible for some warranty work as well as a full detailing (inside and out). While the work took a little longer than I expected, I wasn't bothered by it since I was given a brand new loaner to use. I received my car back today it it looked like new thanks to the fine detailing service! Thanks!!! 

NilesRiese 

on DealerRater

14 years ago

Everyone at Sharpe BMW has treated me very well calling me by name. The have always been very freindly and helpful and the work has always been to my satisfaction. 

pjeanwarner1000 

on DealerRater

14 years ago

My sales associate, Quentin Groce, was everything one would hope for in shopping for a fine motor car...namely, professional, courteous and knowledgable. I was impressed with the quality of my BMW but it was the rapport with the sales associate that put it over the top for me. I was thorough in visiting nearly every dealership on 28th street. Although there were other vehicles that were possibilities, I felt the sales people and managers of these dealerships were heavy handed. With Quentin, there was no pressure and thanks t... read more

sml10367 

on DealerRater

14 years ago

Let me start by saying that I am a small business owner that deals in luxury items, so I am familiar with salesmen and how a customer should be treated. I am also a frequent care leaser who never holds a car for longer then 2 years. So far, I have stuck with Japanese luxury brands like Lexus and Acura. But after seeing the CNBC documentary on BMW, I decided to stop into Sharpe and look at the 535xi. Having a TON of experience in leasing vehicles and trying them out, I feel like I am very qualified to speak on the sales proce... read more

stfennema 

on DealerRater

14 years ago

Shaun (Motor Advisor) was very professional and helpful - I knew I wanted to purchase a Mini, and he made it happen! Shay (Business Manager) handled all the paperwork effortlessly - a huge timesaver in my overly busy life. I was delighted to discover that even the maintenance is easy because they offer a free loaner program. For a relatively price-conscious car, I felt that I was treated like a luxury car buyer. I haven't bought a car at a dealership since 1997 - and was completely delighted by this experience. 

vward50 

on DealerRater

14 years ago

I had one concern after the sale that the dealer handled to my complete satisfaction. It is nice to know that you they value you as a customer after the dale as well.