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Mustang Creek Estates of Sachse
- Assisted Living Facilities
- Sachse, TX
About this business
Location details
3900 Ranch Road, Sachse, TX, 75048, United States
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1: Overall experience was good. We did notice the low staff at each house. There was times we couldn't get in because there was one person working and went to another house to help there. 2: It was clean no issues there. 3: Staff was friendly and helpful at times. 4: Quality of care was overall good, some days could've been better. (Short Staffed) 5: Administrative staff were kind. 6: Food was good on some days but if what they were having for any meal and my mother in law didn't eat it due to her teeth. So she ended up not ... read more
While you never want to be away from your loved one, the house manager and most of the staff are loving and competent. The food is homemade and the environment is inviting. The rooms are a bit small and cleanliness could be better.
Business response:
Thank you for sharing such honest and thoughtful feedback. We understand how difficult it can be to have a loved one in care, and we truly appreciate the trust you place in us. We’re so glad to hear that you’ve experienced the house manager and much of our team as loving! Thank you for your review, your feedback helps us grow and continue to provide the best possible experience for our residents and families.
All aspects of the facility and care were explained to my satisfaction. Facility was bright and cheery
Business response:
Joe - thank you for your kind review! We’re glad to hear that our team was able to clearly explain all aspects of the facility and care, and that you found the environment bright and cheery. We truly appreciate your feedback!
Admin team is very cheerful and helpful. Quick to respond to issues. Quite understanding that all seniors are not in the same place mentally and that aging gracefully without having to go to mental care is an option. I like the "all in" cost structure where all care and services are combined into monthly rent. Many places "nickel and dime" you to death. Apartments are really nice size and orientation for comfortable living space and feeling of some independence. Central kitchen and dining area in each building creates homey ... read more
Business response:
We are grateful for your kind words about our admin team being cheerful and helpful, and we're pleased to hear that you appreciate their quick response to issues and understanding approach with all our seniors. It's wonderful that you recognize how we support aging gracefully as an alternative to mental care facilities. We're delighted that you like our all-inclusive cost structure where all care and services are combined into monthly rent, we are proud to have that included in our model! Thank you for sharing your experienc... read more
Everyone at Mustang Creek was very nice and helpful. The staff was very caring. Our experience did not totally go as we had planned. We moved my mother in law to the Assisted Living House at the end of July. She was there for about five days and the director recommended she needed to be moved to Memory Care. We were surprised but after they explained their reasons we agreed. Mustang Creek handled the move to her new room. Memory Care is a whole different experience but once again Mustang Creek had the nicest most caring staf... read more
Business response:
Thank you for sharing your kind words about our caring staff at Mustang Creek. We're honored to have supported your family during such a difficult time. We understand that the transition from Assisted Living to Memory Care can be difficult and we appreciate your trust in our recommendation. It means so much to hear that you found our staff to be nice, helpful, and caring. Most importantly, we're touched that you recognized how our caregivers went above and beyond their duties to provide compassionate care for your mother-in-... read more
The environment is extremely homey! They have many different room sizes available based off of what you loved one needs.
Business response:
Thanks for highlighting our homey environment and noting our variety of room sizes for different needs. We appreciate you sharing your experience!
I liked the smaller houses with only 15 residents per house. A more home atmosphere. I would recommend them
Business response:
We are delighted to hear you appreciated our smaller houses and home atmosphere. Thank you for recommending us!
So far, so good. The staff is attentive and the food is good. I would recommend them to others who are needing to find care for their loved one. He's only been there about three weeks, but seems to be doing well.
Business response:
We greatly appreciate your recommendation and trust in our care. We are thrilled your loved one is doing well with our attentive staff. If there is anything else we can do for you, please let us know. Thank you for sharing your experience!
Everyone is very kind, loving and attentive to my mom and her needs. Very clean and a homey atmosphere. Yes I'd recommend.
Business response:
We are ecstatic to hear about your mom's positive experience. Thank you for recognizing our caring staff and homey atmosphere.
Frequently asked questions about Mustang Creek Estates of Sachse
How is Mustang Creek Estates of Sachse rated?
Mustang Creek Estates of Sachse has a 3.9 star rating with 223 reviews.
When is Mustang Creek Estates of Sachse open?
Mustang Creek Estates of Sachse is open now. It is open 24/7.