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Nationwide
- Finance
- Columbus, OH
About this business
Location details
1 Nationwide Plz, 1st Floor, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
GO ELSEWHERE FOR PET INSURANCE. They sign you up with all of their lies on what is covered and how EASY it is to file and once they get you to join that all changes. They will tell you they will get all of your pets medical records from their previous vets so you don't have to worry about that.I signed my cat up and ended up taking him in for urinary issues. Submitted the claim and it was denied because they needed "medical records" The records they should have already received during the time they signed us up. I GOT THEM T... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
Incredibly disappointed in Nationwide. I started a Nationwide pet insurance plan six years ago when I was working for a company that offered pet insurance through them. I have since left the company but stayed with Nationwide because they had done such a great job covering my pet. My costs went up incrementally each year but I was fine with that. This past year, my plan went from $140 a month to $260 with no notice other than the usual auto-renewal. I called because I was positive it was a mistake but nope. Cancelled my poli... read more
Nationwide is not renewing both my pet policies because they no longer offer Whole Pet. I have paid my premiums on time every month since we got the dogs. Now they want me to sign up for new policies with pre-existing condition exceptions. The least the company could do is waive the underwriting for pets affected by this change.
Business response:
Thank you for reaching out to us to advise of your concerns. We have provided you with specific contact information to further assist with this matter.
Nationwide is NOT on your side. They need to change their tune, literally. I'm *************************************************************************** auto on my condo. Lady above me had leaking pipe which eventually found its way to my ceiling, courtesy of gravity, and of course I wanted it checked for mold and repaired. Who wouldn't? Nationwide Insurance handled everything from the inexperienced and totally non-responsive adjuster to the mailing of my returned annual premium check (second unhappy experience) ($1040 plu... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
I had premium pet insurance for my cat for years from Nationwide, but only began requesting reimbursement in the past twelve months as he developed a minor, at this point, health problem. Now Nationwide is arbitrarily cancelling the insurance, with no option, per the representative, to insure my cat: "it would be a new policy" and due to the now pre-existing condition. Not eligible for insurance. I expect Nationwide to do nothing of real value, and give platitudes just as they did over the phone. I will be strongly encouragi... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
I had filed a homeowners claim with Nationwide when I called a plumber to fix a leak and it turned into much more. The first phone call to claims they farmed it out to one of the water restoration companies they use. That evening they said that company can't do any work until someone could come out and take pictures. That was going to be more than a week. I sent them pictures and I had the restoration company come out and take pictures too and still no response I have no escalated this with a senior claims manager because th... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
In the last year car insurance went up ****** per month. Called to check to see why they would not give me any answers. Maybe they need to quit sponsoring sports and take care of there customers.
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
I would not recommend nationwide to anyone! They make it very difficult to switch policies and give you all sorts of loopholes and excuses to avoid coverage or reimbursement owed to the customer.
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
If I could give a negative 10 I would! I have never in my 50 years of life been more frustrated over such deplorable customer service. I have emailed ********************** via the website 3 times now, promised a response within 3 business days, I never hear from anyone. I have been asking my former agent for 6 MONTHS now for assistance and he said he "doesn't have access" to my 2021 policy. I have called Nationwide and spent HOURS on the phone, to eventually get hung up on because my policy isn't currently active! I need as... read more
Frequently asked questions about Nationwide
How is Nationwide rated?
Nationwide has a 1.2 star rating with 578 reviews.
When is Nationwide open?
Nationwide is open now. It will close at 6:00 p.m.