Nationwide's cover image

This profile has been claimed by the business owner or representative.

Nationwide

1.2

About this business

Location details

1 Nationwide Plz, 1st Floor, Columbus, OH, 43215, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.2573 reviews
Select a rating
dan H's profile image
dan H 
9 months ago

Nationwide gives low ball estimates for the cost of insurance only to increase it by 20 to 30% after the fact and then threaten collections buyer beware avoid nationwide at all cost 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Delilah H's profile image
Delilah H 
9 months ago

I am writing to express my severe dissatisfaction with Nationwide Pet Insurance. I enrolled my pet under the Whole Pet Wellness plan in 2019, with the understandingbased on their promises and marketingthat coverage would last for the pet's lifetime. This was a significant factor in my decision to choose Nationwide.However, I recently received a non-renewal letter indicating that my pet's coverage was being canceled. When I called to address the issue, the representative denied that the company ever promised lifetime coverage... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Pam C's profile image
Pam C 
9 months ago

Watch out if you have Nationwide car insurance! I've been a customer for more than 40 years and missed a payment by accident. They canceled my insurance, did not provide notification that they did so (which incidentally is against the law) would not rewrite my policy, and sent notification to the State saying that my insurance was canceled a full month before it was. I had to get insured by another company, send the information to the State, and now I have to pay the state $612 or lose my license for 3 months. And they do no... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Kimberly N's profile image
Kimberly N 
9 months ago

Travel Insurance is not worth it with this company. There are so many stipulations on paying a claim that unless the airlines goes bankrupt or there is a weather event, you don't get your claim paid. We prepaid for a hotel and then our flight was delay and we missed our connection so the hotel night couldn't be used. They denied the claim because it was pre-paid and not a weather event for the airlines. It also took them a long time to respond to my claim and I never got correspondence that they sent me. I would not recommen... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Nicole M's profile image
Nicole M 
9 months ago

Nationwide Pet Insurance has been a nightmare. I submitted all the required documents for my dogs claim, but they claimed what I provided wasnt enough. My dog was adopted from a rescue, so theres no additional history I can give thembut they dont seem to care. To make matters worse, they denied one of my claims and took over $1,000 from me, which they refuse to refund. Their customer service has been dismissive, and the whole process has been nothing but stressful. If you value your time, money, and your pets well-being, sta... read more

saul r's profile image
saul r 
10 months ago

Nationwide underwrites travel ins for ***. *** rejects claims for frivolous reasons. Basically Nationwide keeps their reputation intact by using *** to do their dirty work I traveled with ****** *****to ******* and ***** I left three expensive shirts in the closet of my room in ******. I noticed the next day in ***** and called the hotel. The shirts were not found. This means housekeeping either did not check the closet or stole the shirts. This is a covered incident for my travel ins. I told my tour guide and called ****** ... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Tina S's profile image
Tina S 
10 months ago

I have been insured with Nationwide for 31 years. NO ACCIDENTS NO CLAIMS. My insurance just went up to almost 400 a month for 1 car full coverage(which I have no choice) and 1 basic. Clean driving record. It's been going up for the last year. They seem to say it's because of all the payouts they have. BUT That's not my problem. I didnt make any claims, so why are you making me pay for everyone else? Its also not my fault we had a hurricane come through *******. I think that you have made enough money off me. Or is it you nee... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Steven T's profile image
Steven T 
10 months ago

Not happy with Nationwide. Had insurance for a trip; my mom went into hospice and later passed away. Provided hospice enrollment and death certificate, but that's not enough for them. They want doctors' notes for a person who has died, which is impossible to get once a person is deceased. 

Kelly S's profile image
Kelly S 
10 months ago

Don't ever expect to get your money if you have to file a claim, let alone even a response. These guys are crooks! 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Frequently asked questions about Nationwide

How is Nationwide rated?

Nationwide has a 1.2 star rating with 573 reviews. 

When is Nationwide open?

Nationwide is closed now. It will open on Monday at 9:00 a.m.