Nationwide

David K 

on BBB

7 months ago

We bought travel insurance underwritten by Nationwide. We cancelled our trip for medical reasons on 1/3/2025 and filed a claim. It took 3 months, innumerable phone calls and a complaint to the Colorado Division of Insurance to finally get paid. 

Kate P 

on BBB

7 months ago

Horrible company. I filed a claim because there appeared to be some water damage in my basement. The company themselves sent out a contractor to inspect the damage. Guy came out, looked at my entire foundation inside and out, said that it wasn't damaged just wet and if I dried it out it would be fine. (A spigot had failed, we completely replaced).Nothing needed repaired. He took pictures, wrote a report and sent it back to nationwide. I called to confirm and was told they could just cancel the claim. 5 months later I get a n... read more

Kyle S 

on BBB

7 months ago

Horrible. I have them cancel my renters insurance on an apartment I had. Kept getting charges FOUR years after I moved from the apartment into a house. Only would refund a portion of it. It also took forever for a confirmation on the cancelation. Told me they wouldnt cancel it until I showed them proof of my lease ending in my apartment in 2021. Would never recommend. 

Dora M 

on BBB

7 months ago

I have Nationwide for my home and 2 dogs! They are absolutely horrible! I just paid close to 10K for a 4 month old puppy to have emergency surgery after my Vet urged me to go to the ** after XRay views. I put him on my policy the day I got him and felt confident I was covered since he is a frenchie I was nervous hearing about their health issues they actually changed the diagnosis that 5 doctors disputed and would not pay my claim plus added more diagnosis as pre existing conditions that were not even in his records so basic... read more

Doug P 

on BBB

8 months ago

Nationwide was a favorite of ours for years until ****** in **. Their computer shows you have a coverage but is left out of the policy and denied claim. They admitted to the issue but to no avail for us. Also they canceled another home within days of a CATASTROPHIC claim and did not label it CAT so my replacement policy was about to be denied. The reason given was because it was added risk. It wasnt for same home and were in no flood zone, nothing had changed in the exact time of my NC claim that affected my Florida home.. T... read more

Keith N 

on BBB

8 months ago

I canceled my pet insurance back in December '24. It's now nearing the end of February and I'm still having deductions from every check since. 

Ginger H 

on BBB

8 months ago

Nationwide is less than 1 out of 5. We were rear-ended by someone insured by them and it was a horrible experience with ******* ******* doing total loss claims. She would not do anything about the fraudulent *** report that blatantly left off a navigation system and sun roof. We used our insurance company, Amica, and the process was seamless. DO NOT USE NATIONWIDE because they are crooks. Our car was over $2k more than the *** report provided by them and they would not make corrections. ******* would not work with us at all ... read more

David D 

on BBB

8 months ago

Crooks.They start out lower than the competition, but then have insanely high rate hikes every year. I went from under $700/year to almost $2700 in less than 4 years. I never filed a claim. They used the excuse "home values and building materials went up", when in actuality in my area, both have gone down the last three years in a row.I personally think they are charging customers in unregulated states for the large volume of policy claims in regulated states (i.e., ********** and all the wildfire damage).There is NO excuse ... read more

Charles Q 

on BBB

8 months ago

Worst customer service of any provider we have used. Will never use again