Nationwide

Jeffrey C 

on BBB

a year ago

Worst service if you pay for a rental car for your policy they don't cover you on the weekends you'll have to wait till monday to keep arguing with them to get a rental 

Ben P 

on BBB

a year ago

I had a total loss last year and subsequently Toyota Financial Services never received payment for the balance of my car loan. I tried emailing the total loss claims representative (**** *****) three times, I called both Joey Salas and his manager seven times and all fourteen times it rolled over to voicemail. To make matters worse, their underwriting managers were too incompetent to see the hostile regulatory environment here in California and consequently now all of my policies with them are being non-renewed a few months ... read more

Keshena C 

on BBB

a year ago

I have been with Nationwide for well over ten years. It seems that in the last year or two, Nationwide employees have become rude when customers like myself ask questions or inquire about their policy. The Nationwide office at **** ** *********has definitely forgotten that customers are the reason they are in business. I took my business elsewhere due to constant increases and never any decrease in premiums. When I asked, they kept citing North Carolina rates, which I'm aware are going up. However, it's the rude responses an... read more

Stephanie H 

on BBB

a year ago

WORST INSURANCE EXPERIENCE OF MY 53 YEARS ON THIS EARTH. THEY LIE. THEY SEND THREATENING LETTERS AND THEY STOLE $18 FROM ME. I AM FORTUNATE THAT I DIDN'T HAVE A STROKE TRYING TO DEAL WITH THESE AWFUL PEOPLE. 

Tara A 

on BBB

a year ago

July 4, 2023 my neighbors were shooting fireworks which is against the law for my county and my storage building caught fire and totally destroyed the building and contents. I filed a claim and was notified in December my policy was being cancelled because I needed a new roof according to an aerial view done by Nationwide. I had a reputable roofing company come out and they sent Nationwide documentation my roof still had 10-12 years left. They refused to overturn their decision. So why do homeowners pay years for insurance a... read more

Dale D 

on BBB

a year ago

I've had nothing but good experiences with Nationwide and have home, auto, and business insurance with them. Unfortunately, they recently cancelled my business insurance. When I inquired as to why, they said their representative reported that I had a leaky roof and needed a new roof. I asked for the report. You can't see my building from the road at all so I don't know how he found a leak when he couldn't even see the building which is behind a 6' wall. He also reported that my house needed a new roof even though it was a ti... read more

Julia P 

on BBB

a year ago

I was with Nationwide for over ten years and I never had an accident. My insurance agent didn’t notify me that if I didn’t make a payment they would cancel my contract. Supposedly it was a renewal period. They dropped me and issued me a refund from their wrong calculations on my payment and then sent it to a wrong account which they kept saying was mine. The card they sent it to was not mine and then they assumed I had someone else pay it when I kept telling them that it must be an error in their end. For 33.00 they refused ... read more

Neil W 

on BBB

a year ago

We secured property insurance for our 5 plex apartment with Nationwide February 2023. They recently requested evidence of upgrades to electrics, water pipes, roof etc. We sent all this information of a complete refurbishment carried out in 2004, complete with permits where the city would require units to be brought up to code. They ignored the information or couldn't be bothered to read the documents and then said " we were under the impression that the 5 units were in one building and not 4 buildings on one lot! Well they d... read more

William H 

on BBB

a year ago

Have home in California insurance been through Nationwide since 2014. No claims made. Got notice of no renewal because claimed roof “bad”. How did they determine that, why of course, through a satellite picture taken from who knows where. Said if roofer certified condition that that would “ go a long way in reinstating us. We’ll, got certified roofer to certify roof in good shape with longevity of 10+ years. They then said because of dirt and discoloration of roof that it is bad, when roofer said it is a cement roof and dirt... read more