Nationwide

Nancy A. 

on BBB

a year ago

Nationwide ************* has over the past three months refused to pay valid claims. I have submitted all paperwork they requested, and they now assert they are missing paperwork. I have sent them a copy of the email that they say is missing that was written to Nationwide in August, 2023 as proof of my compliance. Every time they ask for more information, they push the claims review date out another 30 days. They have now done this for the third time. No wonder they are not BBB accredited. I have filed a complaint with the *... read more

Clay A 

on BBB

a year ago

Nationwide is inept at handling customers and their issues. Absolutely no way to speak to a live person. They need to return my money and have Absolutely no interest in their reputation. Nationwide falls into a category of "Do Not Use" . You will be disappointed and will regret the day you signed up with them. You have been warned. They will steal your time and money 

thomas m 

on BBB

a year ago

I made a claim on my roof after a hail storm over a month ago there has been some interior rain damage so I wanted to get moving on the repairs so I had a couple of estimates and chose a contractor to do the job. I have sent numerous inquiries to get an adjustor out to verify the issues so far I have only received computer generated responses We have gotten over 5 inches of rain during this period of time. Phone messages and e-mails made but nothing from Nationwide. 

Tamara H 

on BBB

a year ago

We have been with Nationwide for more than 20 years holding an Umbrella Policy with Auto and Homeowners. No major claims have ever been filed with them on our Homeowners at all in that time. Out of the blue they claimed we have attractive nuisance of yard debris and inoperable vehicles in our yard, so they are going to drop us unless we appeal it by providing photos. So we took photos of every part of yard, including the apple orchard they claim is the nuisance, and the 5 operable and dependable vehicles we insure with them,... read more

DEL A 

on BBB

a year ago

I'M NOT ALONE WHEN IT COMES TO BAD REVIEWS. OVER 600 REVIEWS AND A 1.13 RATING. NATIONWIDE IS THE WORST. IF YOU NEED INSURANCE COVERAGE RUN FROM NATIONWIDE. THEY WILL LEAVE YOU HIGH AND DRY WITH YOUR CLAIM. CONVINCE YOU DID SOMETHING WRONG. NOT PAY YOU WHAT YOU THAT INSURANCE COMPANIES WERE SUPPOSED TO. I HAD EVERYTHING STOLEN. NATIONWIDE DID EVERYTHING BUT SAY I WAS INVOLVED. WOULDN'T REIMBURSE ME FOR OVER 6 MONTHS. FOUND A LOOPHOLE AND USED IT AGAINST ME EVEN THOUGH IT WAS INACCURATE. NOW WE HAVE TO GO TO COURT. THEY'RE TE... read more

Diana N 

on BBB

a year ago

Thought all was good with Nationwide. We have had them for 7 years, no claims on cars or house. They sent "risk assessment" guy out to make sure we were insured for enough and taking advantage of discounts. But then a week late we got a letter saying we needed to fix the fascia on the back of our house and replace our roof due to "curled shingles" or they were not going to renew our policy. They gave us 2 weeks to complete the fixes. I had just had surgery and couldn't do anything. The wouldn't work with us at all to get mor... read more

Erika L 

on BBB

a year ago

If I could give less than one star, I would. The service I received was poor at best and negligent at worst. After a waterline break that flooded my house, the adjuster never responded to repeated emails, calls, or texts, until I found out three weeks later that he had not been negotiating with the remediation company because he was actually away from the office. It was nearly a month until I got anyone there to respond to me, since I was worried about the potential lien on my house and 2% late fee/month the remediation comp... read more

craig d 

on BBB

a year ago

was in a accident with a nationwide customer and have been waiting for almost a month to have an adjuster to come look at my vehicle and settle. have been borrowing a vehicle now i guess i will have to get a rental car until we settle. nationwide could save a lot of money if they would just settle in stead of dragging things out. nationwide is not on your side 

Summer C 

on BBB

a year ago

I have been insured with Nationwide for over 15 years and have NEVER filed a homeowners claim. I was sent a non renewal letter advising that my policy was going to be cancelled due to my roof having discoloration and streaking. I had several roofers come out and confirm that my roof was still good and that I had several more years on it. The roofer I used stated this and advised that the discoloration and streaking was just a cosmetic issue and could be treated. We sent pictures to them showing that the streaking and discolo... read more