Nationwide

Stephanie H 

on BBB

2 years ago

WORST INSURANCE EXPERIENCE OF MY 53 YEARS ON THIS EARTH. THEY LIE. THEY SEND THREATENING LETTERS AND THEY STOLE $18 FROM ME. I AM FORTUNATE THAT I DIDN'T HAVE A STROKE TRYING TO DEAL WITH THESE AWFUL PEOPLE. 

Tara A 

on BBB

2 years ago

July 4, 2023 my neighbors were shooting fireworks which is against the law for my county and my storage building caught fire and totally destroyed the building and contents. I filed a claim and was notified in December my policy was being cancelled because I needed a new roof according to an aerial view done by Nationwide. I had a reputable roofing company come out and they sent Nationwide documentation my roof still had 10-12 years left. They refused to overturn their decision. So why do homeowners pay years for insurance a... read more

Dale D 

on BBB

2 years ago

I've had nothing but good experiences with Nationwide and have home, auto, and business insurance with them. Unfortunately, they recently cancelled my business insurance. When I inquired as to why, they said their representative reported that I had a leaky roof and needed a new roof. I asked for the report. You can't see my building from the road at all so I don't know how he found a leak when he couldn't even see the building which is behind a 6' wall. He also reported that my house needed a new roof even though it was a ti... read more

Julia P 

on BBB

2 years ago

I was with Nationwide for over ten years and I never had an accident. My insurance agent didn’t notify me that if I didn’t make a payment they would cancel my contract. Supposedly it was a renewal period. They dropped me and issued me a refund from their wrong calculations on my payment and then sent it to a wrong account which they kept saying was mine. The card they sent it to was not mine and then they assumed I had someone else pay it when I kept telling them that it must be an error in their end. For 33.00 they refused ... read more

Neil W 

on BBB

2 years ago

We secured property insurance for our 5 plex apartment with Nationwide February 2023. They recently requested evidence of upgrades to electrics, water pipes, roof etc. We sent all this information of a complete refurbishment carried out in 2004, complete with permits where the city would require units to be brought up to code. They ignored the information or couldn't be bothered to read the documents and then said " we were under the impression that the 5 units were in one building and not 4 buildings on one lot! Well they d... read more

William H 

on BBB

2 years ago

Have home in California insurance been through Nationwide since 2014. No claims made. Got notice of no renewal because claimed roof “bad”. How did they determine that, why of course, through a satellite picture taken from who knows where. Said if roofer certified condition that that would “ go a long way in reinstating us. We’ll, got certified roofer to certify roof in good shape with longevity of 10+ years. They then said because of dirt and discoloration of roof that it is bad, when roofer said it is a cement roof and dirt... read more

Angelo P 

on BBB

2 years ago

****** ******* Worst Nationwide employee I have ever dealt with. How she is still employed by Nationwide is beyond me. Does everything in her power to screw over the ones that pay her salary and has a voice that just grates at you. Although I do not agree on how Nationwide handled my claim, ****** is the main reason why I am leaving. She is truly a classless act. 

Michael M 

on BBB

2 years ago

Was in an accident where one of their customers was at fault. Submitted a claim almost four weeks ago. They decided my vehicle would be a total loss. Have been in email conversation with the person assigned to my claim. Has been a week and 3 days since I sent my last email. I sent an email to prompt a response after a week. Still nothing. My vehicle is not usable and I have not been offered any provision for that. If I was ever at a point to switch insurance companies, this will not be a choice for me. Nationwide has proven ... read more

Todd B 

on BBB

2 years ago

So I have an emergency for my dog and it cost 3,800. Nationwide paid only $555. these services were done in the Northern Virginia area by a respected *** ***group. Nationwide has limits on what they will pay for each service, for ultrasound the cost was $720 and Nationwide pays $200. and then they ignore all the other costs. I feel like a fool for paying $119 premium for so long and thinking it would help. Waste of money, self insure yourself next time.