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Nationwide

1.2

About this business

Location details

1 Nationwide Plz, 1st Floor, Columbus, OH, 43215, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.2597 reviews
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Jesus T's profile image
Jesus T 
2 years ago

Horrible service, I have had home insurance for 5 years and when an issue came up last year they did not help me, always looking for ways to not pay for the damages, not to mention the amount of calls and text where they wouldn’t answer me. Moving to another home insurance company wouldn’t recommend nationwide to anyone. 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

TimL's profile image
TimL 
2 years ago

I have been a loyal Nationwide homeowners insurance customer for 40 years with only 1 minor claim several years ago. I recently filed a claim for wind damage on my roof which was fully denied. This is obvious wind damage according to the photos and attested to by independent roofing experts. I even sent them the specific photos to highlight and asked for a second inspection which I believe I have the right to have and also denied. Pretty bad that they are unwilling to work with me at all. Awful company which I won’t ever rec... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Lisa B's profile image
Lisa B 
2 years ago

I adopted a 13 year old cat 3 years ago and was thankful to get them pet insurance before they had too many issues. I just found out that my pet policy was cancelled, and I had no idea - no email or notification. I called today and they wont help me because it's been over 30 days. I have another pet that's younger who is still active - I was told that when I updated payment only one policy updated correctly. This is so crazy to me, my other pet is young and healthy. I can't get I surance for my cat now, they are 16 and have ... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Scott R's profile image
Scott R 
2 years ago

Nationwide ***** tripled rates never filed a claim 6 cars 2 houses and dogs health insurance 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Lawes H's profile image
Lawes H 
2 years ago

bought a new car in Aug ‘23. hit a deer on Oct ‘23. i rolled the car because it happened in the rain and the airbags popped. they didn’t total it bc the evaluation was $55k & damages were $25k. well 5 months later here i am, my car is still in shop bc of a back ordered part. i have no rental/loaner since november, even though i had full coverage, i was only allowed a rental for 1 month. i’m still having to pay auto loan on a car that’s been n shop 4x longer than my driveway. adjusters & agents are no help & basically just do... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

candace S's profile image
candace S 
2 years ago

I received a call this morning from a woman who says nothing but asks for my husband by his name. I explained he isn’t here, but that I can help as I am his wife. I can barely finish my sentence before she interrupts to say that she’ll just call back when he’s available and promptly hangs up on me. How would she know when he was available if she just hangs up? Still no idea who called. Caller ID says that the number is coming from an insurance company so I returned the call to find out that it is indeed nationwide. I asked t... read more

Jason L's profile image
Jason L 
2 years ago

Nationwide will try to scam you any chance you get. I had a workers comp audit and after they finished they tried to sneak a $14,000 "surcharge" out of my account. It was on automatic payments so if I didn't catch that it was happening it would have come out of my account. My company is a small HVAC company consisting of myself and one employee so $14,000 to the company is a lot of money. Zero stars if I could and I will never forget that they tried to do this. 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Russell R's profile image
Russell R 
2 years ago

Nationwide is a heartless ruthless company that has no compassion. They are impacting countless families with their callous homeowner insurance actions and decisions. . They dont deserve even a rating of 1. Please avoid doing any business with them if at all possible 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Chase G's profile image
Chase G 
2 years ago

Nationwide insurance is a joke to work with. We recently purchased a home and are in the process of remodeling. Inspector was sent out to the home and we were given 3 business days to install new soffit, new fascia, repair or replace siding and clean up all debris and construction materials from around the home. I took work off for the 3 days attempting to replace everything but could not find enough material in stock anywhere to comply with their 3 business day deadline. I reached out to my agent in an attempt to extend the... read more

Frequently asked questions about Nationwide

How is Nationwide rated?

Nationwide has a 1.2 star rating with 597 reviews. 

When is Nationwide open?

Nationwide is open now. It will close at 6:00 p.m.