Nationwide

Barbara M 

on BBB

2 years ago

Nationwide is the worst financial service company I have ever done business with. 50 days ago I submitted paperwork to cash in my 401k, with receipt confirmation. Since that time I have contacted them four times, each time getting a different excuse: "our network was down" "we have had a lot of people out sick" "we have a new computer system that everyone is being trained on". I even had one guy tell me, "I see you have called several times, you must understand that each time you call it pushes the process back further." It ... read more

Lorrain L 

on BBB

2 years ago

I had been with Nationwide for 8yrs, and I considered it a solid company. I had no issues. I even have a bundle. Even when they were unwilling to lower the rates, and charged and extra fee because I didn't have auto withdrawal for my payment, (too many hacks). My car insurance payment was recently missed. It was totally my fault that it was overlooked. I called to see what I need to do to get reinstated. I was told that I didn't have enough 'terms/turns' to be reinstated. I asked ******** to explain what that meant. She stat... read more

Jesus T 

on BBB

2 years ago

Horrible service, I have had home insurance for 5 years and when an issue came up last year they did not help me, always looking for ways to not pay for the damages, not to mention the amount of calls and text where they wouldn’t answer me. Moving to another home insurance company wouldn’t recommend nationwide to anyone. 

TimL 

on BBB

2 years ago

I have been a loyal Nationwide homeowners insurance customer for 40 years with only 1 minor claim several years ago. I recently filed a claim for wind damage on my roof which was fully denied. This is obvious wind damage according to the photos and attested to by independent roofing experts. I even sent them the specific photos to highlight and asked for a second inspection which I believe I have the right to have and also denied. Pretty bad that they are unwilling to work with me at all. Awful company which I won’t ever rec... read more

Lisa B 

on BBB

2 years ago

I adopted a 13 year old cat 3 years ago and was thankful to get them pet insurance before they had too many issues. I just found out that my pet policy was cancelled, and I had no idea - no email or notification. I called today and they wont help me because it's been over 30 days. I have another pet that's younger who is still active - I was told that when I updated payment only one policy updated correctly. This is so crazy to me, my other pet is young and healthy. I can't get I surance for my cat now, they are 16 and have ... read more

Scott R 

on BBB

2 years ago

Nationwide ***** tripled rates never filed a claim 6 cars 2 houses and dogs health insurance 

Lawes H 

on BBB

2 years ago

bought a new car in Aug ‘23. hit a deer on Oct ‘23. i rolled the car because it happened in the rain and the airbags popped. they didn’t total it bc the evaluation was $55k & damages were $25k. well 5 months later here i am, my car is still in shop bc of a back ordered part. i have no rental/loaner since november, even though i had full coverage, i was only allowed a rental for 1 month. i’m still having to pay auto loan on a car that’s been n shop 4x longer than my driveway. adjusters & agents are no help & basically just do... read more

candace S 

on BBB

2 years ago

I received a call this morning from a woman who says nothing but asks for my husband by his name. I explained he isn’t here, but that I can help as I am his wife. I can barely finish my sentence before she interrupts to say that she’ll just call back when he’s available and promptly hangs up on me. How would she know when he was available if she just hangs up? Still no idea who called. Caller ID says that the number is coming from an insurance company so I returned the call to find out that it is indeed nationwide. I asked t... read more

Jason L 

on BBB

2 years ago

Nationwide will try to scam you any chance you get. I had a workers comp audit and after they finished they tried to sneak a $14,000 "surcharge" out of my account. It was on automatic payments so if I didn't catch that it was happening it would have come out of my account. My company is a small HVAC company consisting of myself and one employee so $14,000 to the company is a lot of money. Zero stars if I could and I will never forget that they tried to do this.