Nationwide

Ju D 

on BBB

2 years ago

I am the administrator for my company's 401(k) plan and since we enrolled with Nationwide last year, I have nothing but issues. Our Account Manager is nice and tries to help, but he rarely knows the answers to questions and has to go hunt down information, to which I receive a response a couple days later. Their website works fully maybe 50% of the time, they have poor communication to administrators and plan sponsors, and they have VERY POOR onboarding for new clients. We have nothing but issues and even though I've been as... read more

Monami C 

on BBB

2 years ago

I just cancelled my nationwide pet insurance today, I was paying $49 - $56 a month for premium plan for my cat for the last 4 years, they increased my premium to $143 a month WITHOUT even informing, they kept charging my credit card on file. When I called them they said they could not refund me because it was set to "auto payments". My cat is healthy, rarely goes to the vet and past claims I've submitted have gotten rejected because it was "preventative". Ridiculous, I will be switching to a different company. This company i... read more

Lance T 

on BBB

2 years ago

NATIONWIDE IS NOT ON YOUR SIDE! I was talked into getting an annuity with nationwide. DON’T DO IT!!!! The rules were misleading and I found out the hard way. I was told that I had access to the profits as the annuity grew. That’s misleading. You only have access to a percentage of that interest earned each year. 7% each year. Not a calendar year either. If you need to take more than 7%, there are fees. LARGE FEES!!!! I even called to ask. No one ever said; you’re not a 365 days yet or you might be over your limit. They just ... read more

Stacy W 

on BBB

2 years ago

I have nationwide pet insurance which was somewhat affordable at 55 a month for two pets but recently out of the blue got a letter saying my policy would renew and the cost would be double, to about a $100.00 per pet. The letter included No explanation, and no warning. When i called the only explanation was costs had increased in my area, which is a joke because i literally moved from california to virginia, a way leas expensive state than virginia. At 200.00 for both pets, i can’t really afford the insurance and don’t know ... read more

Mesanda S 

on BBB

2 years ago

They don't deserve one star. I've been with them for years paying extremely higher premiums even having to sign a waiver in NC acknowledging that I'm paying too much. I had a deer strike my car and they told me and towed my car to what was said to be an approved location. The people didn't fix my car correctly and when I called them out on it thus began a hot potato or keep away scenario between the repair shop and the Nationwide agent. This went on for months while my mom was terminally ill and I escalated it to her boss. H... read more

Stephan U 

on BBB

2 years ago

Nationwide notified me in Nov 2023 that they would not renew my homeowners ins in Jan 2024 due to the condition of my roof as shown in aerial photos. Called a trusted roofer and he said, yes there is definitely hail and wind damage. So I filed a claim in anticipation of a roof replacement per my policy. I was shocked when they closed my claim and sent me a check for $348. I’m a 24 year customer and I never expected this slap in the face! I’m appealing, but the manager seems to support the desk adjuster. I would never recomme... read more

Jeffrey C 

on BBB

2 years ago

Worst service if you pay for a rental car for your policy they don't cover you on the weekends you'll have to wait till monday to keep arguing with them to get a rental 

Ben P 

on BBB

2 years ago

I had a total loss last year and subsequently Toyota Financial Services never received payment for the balance of my car loan. I tried emailing the total loss claims representative (**** *****) three times, I called both Joey Salas and his manager seven times and all fourteen times it rolled over to voicemail. To make matters worse, their underwriting managers were too incompetent to see the hostile regulatory environment here in California and consequently now all of my policies with them are being non-renewed a few months ... read more

Keshena C 

on BBB

2 years ago

I have been with Nationwide for well over ten years. It seems that in the last year or two, Nationwide employees have become rude when customers like myself ask questions or inquire about their policy. The Nationwide office at **** ** *********has definitely forgotten that customers are the reason they are in business. I took my business elsewhere due to constant increases and never any decrease in premiums. When I asked, they kept citing North Carolina rates, which I'm aware are going up. However, it's the rude responses an... read more