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Nationwide

1.2

About this business

Location details

1 Nationwide Plz, 1st Floor, Columbus, OH, 43215, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.2573 reviews
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Devis K's profile image
Devis K 
2 years ago

They are worst insurance company that I a deal for long time. Customer 4 years plus 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Christopher B's profile image
Christopher B 
2 years ago

I have been trying to deal with a claim at nationwide but they are totally ignoring me I have sent multiple emails with no replies I have called multiple times but let it go to voicemail and their voice mailbox is full and no call backs. This has been going on for months. Now I'm going to have to pay my roofer out of my own pocket 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

James P's profile image
James P 
2 years ago

After 53 years with Nationwide auto insurance they just up and cancel you because they are getting rid of there old customers. The have no laws to keep them from doing this. So unfair to allow this to happen to the consumer. 

Business response:

Thank you for reaching out to us to advise of your concerns. We have provided you with specific contact information to further assist with this matter. 

Lisa V's profile image
Lisa V 
2 years ago

Had there homeowners insurance for over 10 years, never filed a claim. Had roof replaced in July, 2023. Complete tear down. Received a letter in September 2023 stating my policy would not be renewed due to: "Risk is ineligible due to your dwelling riif is in poor condition based on aerial imagery taken within the last 12 months"! Really, unbelievable. I spoke with an agent, *****, who proceeded to tell me I can continue coverage after I have my roof inspected, and to send them a letter stating my roof is in good condition. T... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Marion K's profile image
Marion K 
2 years ago

Just raised my home owners insurance by 600.00. Ive been a customer for 20 years both home and auto. As a result my mortgage goes up due to that for escrow.i refinanced 2 years ago to lower mortgage payment to get ready for retirement. Now it will be higher unless i pay 1270 toward projected escrow. Nationwide says its due to climate change/hurricanes etc. I've lived here 27yrs and not one in my area. I've not made one claim in all this time. Plus their deductible for hurricaine damage is 9000.00...another company is 2200. T... read more

Cheryl S's profile image
Cheryl S 
2 years ago

I received full “custody” of my home 08/2022. Sold it 01/2023. They will not cancel my policy without ex signature. Which of course is impossible to obtain. Quit claim will not suffice, sold paperwork will not suffice. 

Silkie W's profile image
Silkie W 
2 years ago

Sept 5 marks a Month I have been waiting for my refund check from Nationwide. I have cancelled my policy and they owe me a refund remind you I never received my money. They sent me a miles tracking machine renewal paper all that seems to have no problem in making it to my home. That refund seems to be lost in the wind. My next review Ima be dropping names. Now I was told the check was never cashed really no one is holding on to check that's stolen. Just SAD. 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

John H's profile image
John H 
2 years ago

Well, if I could give negative stars, I would start there but I can assure you they are NOT on your side and I can also assure that I am going to locate and provide the same message to other offices and affiliates after being told there will be zero financial support with a catastrophic flood we experienced in ************ * ********. I am out $15 k and am not near a flood plane. Their adjusters read off a queue card that is basically a robotic, non empathetic, "go pound sand" themed message. Ipointed out my position on the ... read more

Beth G's profile image
Beth G 
2 years ago

Nationwide just went up on my insurance $145.00 a month. The reason was accidents in my area they always said that when I lived in the city when they went up. I moved to the country there is only 2500 people that live in our town. And they told me it was the age. I just turned 64 I was a whole year older. That is about the most stupid thing I have ever heard. We had no wrecks or tickets. I found cheaper insurance and they didn't ever ask me about wrecks or tickets or anything about my area or my age. 

Frequently asked questions about Nationwide

How is Nationwide rated?

Nationwide has a 1.2 star rating with 573 reviews. 

When is Nationwide open?

Nationwide is closed now. It will open on Monday at 9:00 a.m.