This profile has been claimed by the business owner or representative.
Nationwide
- Finance
- Columbus, OH
About this business
Location details
1 Nationwide Plz, 1st Floor, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The absolute worst. You can never get in touch with your adjustor, via phone or email. Phone always goes directly to voice mail, leave a message, no response. Everything happens at a snail's pace. This is why I changed insurance. I never want to have to deal with nationwide again. They also overcharged. Auto insurance was double what I am paying now. Don't waste your time with this company and you will save your sanity.
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
My father took out life insurance policies for my brother and I 30 years ago. Last year, my father died and I called to transfer the policies into our names. Customer service on three different occasions told me what form I needed to fill out, and they were going to email me the form. Also, they would send a letter to my address, instead of my dad's address, where everything is being sent despite having sold the house. A couple hours later each time, I received no email, none in my primary nor spam nor promotion folders. No ... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
Absolutely terrible customer service. Over a week old claim submission with zero contact attempts to repair my vehicle that was driven by your insurer. Terrible experience. I drive 30 minutes everyday to commute to work. Good luck getting your car repaired if someone carrying this insurance, hits you.
They are not fair to the people that incur car damages caused by their clients. My car was hit by their client and they will only pay for aftermarket parts even though the part damaged are *** parts. I now have to pay out of my pocket the difference to have my vehicle repaired to its original state, *** parts! this was not my fault but I am being penalized for it. I contacted their customer service and they were no help! how is this fair to the person who incurred the damage. Nationwide is not on my side!!!
If I could give it a 0 I would and I NEVER leave bad reviews. But, after months of filing a claim, 3 different doctors notes, and all of the forms they asked for and then some they still denied our claim. You essentially need a life threatening emergency to happen prior to your trip is what I gathered from the responses we received. My wife became pregnant a few months after we booked a trip to Mexico for a family wedding. We fully intended on going but as the trip came closer my wife was told by her doctors not to go for mu... read more
I canceled my policy. They sent me a refund. But apparently I owded them $85 and they never notified me and sent it to collections. And now I can't talk to them directly. Whenever I call they keep transferring me to my agent.
After switching to them for a few years and no house claims they send us a letter of non renewal with just over 1 month to get all new house coverage, umbrellas, and autos. The reason for this? Cost of materials has gone up and they now value the rebuild cost to be in-excess of double the estimated value of the house (which was already jacked up the maximum allowable from the covid buying spree in the area). Because we don't have an external monitored 24/7 fire and security system, along with no fire hydrant within 1000 feet... read more
Please don’t use Nationwide. If just one person reads this review and chooses another company it will be a win! I started my home policy on our new build and after they did an in person inspection the underwriters did not like the side entrance steps because they deemed it too “temporary” while we wait for our driveway to be poured. I have spent hours on the phone explaining and even providing a bill for our driveway. Horrible first experience with Nationwide.
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
Today should have been a great day and sadly didn’t end that way. My husband and I saved and saved and finally felt ready to buy a new car for our family. We went to the dealership, selected a safe family vehicle. Upon doing paperwork, we realized the website for Nationwide couldn’t find our type of car and didn’t recognize the vin. Car is new. We called our local agent we have policies with and got nothing, radio silence. We sat in the dealership and continued to reach out to nationwide. We called the home office to be told... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
Frequently asked questions about Nationwide
How is Nationwide rated?
Nationwide has a 1.2 star rating with 573 reviews.
When is Nationwide open?
Nationwide is closed now. It will open on Monday at 9:00 a.m.