Nationwide

Teresa R 

on BBB

3 weeks ago

HORRIBLE customer service. Can't get in touch with a human so that you can get problems resolved. I will now finally leave them after many years of loyalty to them. I have never been so frustrated in my whole life. On top of the fact that the only reason I needed to contact them was to force them to do their JOB of sending information that is required every year to the appropriate party. 

Madeline L 

on BBB

a month ago

Id rather give a negative star number review. I am not pleased or happy at all with how I was treated over the phone. 

Ian M 

on BBB

a month ago

Nationwide is a horrible company. I was hit by someone whos insured through them, and they came and gave me a estimate, wrote me a check for the damage then called a week later to say that was a mistake and the adjuster should have never wrote me a check yet and that I need to return the money, after it has already been cashed and I was in the process of getting my car to a shop. They had me waiting around for 2 months until they received pictures from the other person vehicle, which they never received, and then after all t... read more

Kay R 

on BBB

2 months ago

They would not renew coverage when we moved to a different state because we once filed a very small homeowner's claim ($2K for water damage) after paying into the policy for YEARS. They are unethical crooks. They also would not renew our auto insurance for one of our vehicles, which happens to be a van, because they decided that it was now an RV, based on a photo of the van with some bikes inside it. When we challenged them on this illogical thought process they pushed back and said that they also saw "gear" in the van -- mo... read more

Travis W 

on BBB

2 months ago

This is the worst insurance company I've ever dealt with. Insured my home and auto through Nationwide. In January, I changed my auto policy from monthly to 6-month full pay. They cancelled my auto-pay without notice, then my auto policy got cancelled because I didn't get the notice letter in time. Then they told me to kick rocks when I asked if they could reinstate the policy 2 days after they cancelled even though I wanted to pay 6 months in full. I'll be moving my home insurance far away from this horrible company. 

Haley L 

on BBB

2 months ago

We were Nationwide Pet Insurance customers for nearly 10 years and were happy with the coverage. Once our dog reached a certain age, Nationwide dropped his policy and did not offer any alternative plan.Because we were forced to move to a different insurer, any bloodwork that was even slightly out of range is now treated as a pre-existing condition. These are issues that would not be considered pre-existing if Nationwide had allowed us to continue coverage in any ******* a result, pet insurance became useless for us, and we c... read more

Ray W 

on BBB

3 months ago

We have been a 2 pets customer of ********************** for a few years. They terminated the insurance plan (product) and put us on a new plan that charges 3x premium. The new plan was a terrible offer.When we called to discuss to explore our options, both times we were greeted by ******. ****** *** be good at his job of knowing the plans inside out but he was demeaning and unpleasant to talk to and told us we have no choice. The minor optimization he walked us through did not change much. His position was take it or leave ... read more

Luis G 

on BBB

3 months ago

I am writing to formally complain about the cancellation of my pet insurance policy, Policy *********, which occurred without any prior notice or documented communication. I did not receive an email, letter, phone call, or any other form of notification advising me of this *************** the time, I had updated my email address and changed financial institutions. If these changes resulted in a payment issue, Nationwide should have attempted outreach rather than canceling the policy without warning. The absence of any commun... read more

Vincent Albert J 

on BBB

3 months ago

I was hired by a homeowner to help them with some work on their home Nationwide is a policyholder at the end of the day nationwide and giving us nothing but difficulties and unfortunately I had to place a lien on this persons property and I am about to pour close on their home The nationwide representatives have been nothing but not helpful and they are very disrespectful by never returning calls and or ignoring any messages sent by the homeowner the homeowner is an elderly man who is disabled because of a major stroke he ha... read more