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Nationwide
- Finance
- Columbus, OH
About this business
Location details
1 Nationwide Plz, 1st Floor, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lied to me on my claim to deny it for my Pet Insurance, probably because I switched to a new company soon after making the claim. They claimed my documents were not legible that were uploaded to my claim. The documents were perfectly legible. Nationwide reimbursed $0 of a $322.93 total vet bill. Their claims document reads:``Z180 - We were unable to process your claim because the documents submitted were not legible or were covered up by another document. In accordance with the "Your Duties" section of your policy, please pr... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
We were loyal customers of this pet ********************************************* for 8 years. Unfortunately, due to financial hardship, we had to cancel our policy. Just one month later, our dog began losing mobility and weve been in and out of the vet ever since, trying to manage what has become a serious health issue.I reached out to the company hoping they would consider our long-standing history and help us reinstate coverage, even partially, but was told they could not cover any pre-existing conditions. I understand po... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
I have been a loyal customer to Nationwide insurance for 28 years for home owners insurance. I have never filed an insurance claim and recently received a letter saying they needed to update their records and they needed to do an inspection. The next thing I heard from them was a cancelation notice saying they would not be renewing my policy. Roughly 6 months ago I updated my phone number with them. However when I called to inquire on the cancelation notice they said it was because they could not access the home for an inspe... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
In the last two years our homeowners insurance has almost tripled in price. For absolutely no reason whatsoever on our part. We pay on time each year for the entire year and we have not made any claims. I understand inflation is the reason for consumer price increases but this is getting ridiculous. I will be switching to a different insurance company as soon as possible. We cannot afford these rates anymore. Signed Dissatisfied in *********
Business response:
Thank you for reaching out to us to advise of your concerns. We have provided you with specific contact information to further assist with this matter.
Extremely Disappointed with Nationwide Homeowners Insurance 0/10 I am deeply dissatisfied with my experience with Nationwide Homeowners Insurance. I filed a claim for storm and wind damage to my home in ********** on May 7, 2025, and as of June 23, 2025, there has been no resolution or clear communication on the next steps.Despite assurances from my assigned adjuster (his name is *****)who claimed the matter would be resolved last weekthere has been no follow-through. Unfortunately, this has not only caused significant delay... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
I have gotten pet policy through my employer pay quiet a bit money for my pet insurance when I enrolled I received a spread sheet of what I would be getting per visit and vaccines and to come to find out that my dog wasnt even enrolled in the wellness plan so upset because this whole time I was in the impression she was covered .
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide,the appropriate Nationwide Business Unit will be engaged to address your concerns.
*** had a pet insurance policy with this company since my dog was a puppy in early 2021, always paying the full premium upfront annually. Without warning, her most recent policy lapsednot because of missed payments or negligence on my part, but because I received only one renewal notice by regular mail and nothing via ******** someone who travels frequently, relying solely on physical mail for time-sensitive, critical coverage information in 2025 is completely unacceptable. This lapse in communication is not just outdatedits... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
Ive been a loyal Nationwide customer for over 20 years with a spotless payment history. Unfortunately, I recently experienced a disappointing and avoidable lapse in coverage that completely undermined the trust I had in this ************************* policy was canceled on May 22 with no warning, no email, no mailed notice nothing. I only learned of the cancellation days later, when I proactively reached out through my broker. I was still receiving billing communications from Nationwide that indicated my account was in good ... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
Absolutely the worst pet insurance experience Ive ever had.Nationwide Pet Insurance has proven to be an enormous waste of time, energy, and money. Ive been working on the same claim issue since Januaryits now ******* despite over five separate phone calls, I still dont have a resolution. Every time I call, Im given a different answer, and Im left with more confusion and zero accountability from their representatives.The lack of consistency and transparency is unacceptable. They refused to cover an injection given to my Frenc... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
Frequently asked questions about Nationwide
How is Nationwide rated?
Nationwide has a 1.2 star rating with 573 reviews.
When is Nationwide open?
Nationwide is closed now. It will open on Monday at 9:00 a.m.