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Nationwide
- Finance
- Columbus, OH
About this business
Location details
1 Nationwide Plz, 1st Floor, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Years ago I was offered an endorsement on my homeowners policy with Nationwide for "Equipment Breakdown". My agent informed this would cover loss from any major appliances that could potentially result in high costly repairs. Instead of me getting a home warranty company, and was advised to get this endorsement. I have been paying for this additional endorsement only to have my claim denied when my Air conditioner stopped working in July. I live in ** in a suburb of *******. The heat is brutal and can kill you. I was told th... read more
Business response:
This review is similar to an existing communication recently submitted to our office and is currently under review (or has been closed). We have provided you with direct contact information to further assist you with this matter (or should you need further assistance).
Have been a Nationwide customer for almost 30 years. I have NEVER had an at-fault claim. I have not changed my address, have not changed my commute to work, nothing. Just called to find out why my premium increased by 30% and I was informed it was "because of your age". I'm not even 65 yet. Bad look Nationwide. This not-yet-a-senior is now shopping for another insurer. Buyers beware and keep shopping.
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
After my commercial policy expired and I moved to another company for coverage, I received a letter to audit my policy (months after finished), so I started in the process of sending required documents, just to find out most of requirements where design for bigger companies or other kind of business, since my company is a simple box truck, an occasional helper and myself, where I pay expenses and salary to helper, report taxes and give a 1099 to helper for taxes purposes. After several emails and calls, agent in charge of au... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
My ****** GAP insurance underwriters are from this company. I bought a car in March 2025, and it was totaled in June 2025 by a young driver who admitted 100% fault in a statement to insurance and police. The writers of my Gap insurance loan did everything they could to loophole paying the remaining $2000 on my car. I paid this company $900 to protect me and they paid $154 and pocketed everything I PAID, and they failed me while having profits of millions. They won't even lower my monthly payment which is now clearly for a lo... read more
My ****** GAP insurance underwriters are from this company. I bought a car in March 2025, and it was totaled in June 2025 by a young driver who admitted 100% fault in a statement to insurance and police. The writers of my Gap insurance loan did everything they could to loophole paying the remaining $2000 on my car. I paid this company $900 to protect me and they paid $154 and pocketed everything I PAID, and they failed me while having profits of millions. They won't even lower my monthly payment which is now clearly for a lo... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide,the appropriate Nationwide Business Unit will be engaged to address your concerns.
Lied to me on my claim to deny it for my Pet Insurance, probably because I switched to a new company soon after making the claim. They claimed my documents were not legible that were uploaded to my claim. The documents were perfectly legible. Nationwide reimbursed $0 of a $322.93 total vet bill. Their claims document reads:``Z180 - We were unable to process your claim because the documents submitted were not legible or were covered up by another document. In accordance with the "Your Duties" section of your policy, please pr... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
We were loyal customers of this pet ********************************************* for 8 years. Unfortunately, due to financial hardship, we had to cancel our policy. Just one month later, our dog began losing mobility and weve been in and out of the vet ever since, trying to manage what has become a serious health issue.I reached out to the company hoping they would consider our long-standing history and help us reinstate coverage, even partially, but was told they could not cover any pre-existing conditions. I understand po... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
I have been a loyal customer to Nationwide insurance for 28 years for home owners insurance. I have never filed an insurance claim and recently received a letter saying they needed to update their records and they needed to do an inspection. The next thing I heard from them was a cancelation notice saying they would not be renewing my policy. Roughly 6 months ago I updated my phone number with them. However when I called to inquire on the cancelation notice they said it was because they could not access the home for an inspe... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.
In the last two years our homeowners insurance has almost tripled in price. For absolutely no reason whatsoever on our part. We pay on time each year for the entire year and we have not made any claims. I understand inflation is the reason for consumer price increases but this is getting ridiculous. I will be switching to a different insurance company as soon as possible. We cannot afford these rates anymore. Signed Dissatisfied in *********
Business response:
Thank you for reaching out to us to advise of your concerns. We have provided you with specific contact information to further assist with this matter.
Frequently asked questions about Nationwide
How is Nationwide rated?
Nationwide has a 1.2 star rating with 578 reviews.
When is Nationwide open?
Nationwide is open now. It will close at 6:00 p.m.