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Nationwide

1.2

About this business

Location details

1 Nationwide Plz, 1st Floor, Columbus, OH, 43215, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.2578 reviews
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Alejandro G's profile image
Alejandro G 
2 months ago

Hour and 6 minutes before even talking to a human will add another review after 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Kevin B's profile image
Kevin B 
3 months ago

Years of paring premium. Was in an auto accident that was the other driver's fault. Somehow... Nationwide got involved first in the valuation of my totaled vehicle and gave an incredibly low number. Actually claimed they had comps when they actually just used wholesale values from a couple of dealerships I'm sure they have used before. Since the person who hit me didn't have sufficient coverage, my coverage was supposed to be used to supplement. The low resolution offers continued. The adjuster was rude, smug and actually se... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.When the review is posted in error and is not meant for Nationwide We have reviewed these comments and have 

charles q's profile image
charles q 
3 months ago

Worst experience with any insurance company we have ever had 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

John D's profile image
John D 
3 months ago

Beware they will give you the run around if you have a claim if you are reading this review just remember I told you so **** ***** in Va good luck with him 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Jennifer W's profile image
Jennifer W 
3 months ago

After 28 years with them, I received a letter stating they are going to charge me for $425k insurance on my home, that is only valued at $270k. They lost me as a customer forever. 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns 

Ryan C's profile image
Ryan C 
4 months ago

I have held a nationwide pet insurance policy since 2019, all was great until a couple weeks ago. When I had an emergency with my Labrador that unfortunately ended in goodbyes. I had discovered that the policy was canceled due to an expired debit card. I never once received any notification from their billing department via mail, phone or email. We are now stuck paying an insane amount out of pocket. In an attempt to reinsure my remaining pet, I rushed to reapply. To my surprise, Im receiving email and letter notifications w... read more

Business response:

This review is similar to an existing communication recently submitted to our office and is currently under review (or has been closed). We have provided you with direct contact information to further assist you with this matter (or should you need further assistance). 

Tony O's profile image
Tony O 
4 months ago

Shady business practices. The website takes 14 days to verify an address change without notifying you prior to the address change that it will trigger a 14 day hold on your account. Cant rollover/withdraw in that timeframe even if you call the support *********** verify you. Bureaucratic & inconvenient process. In this day and age i wouldn't recommend. 

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Kelli K's profile image
Kelli K 
4 months ago

THEEE WORST insurance company EVER! I am shopping around as we speak for a new provider because they KEEP s******* up basic things like they had my property as a Frame building and I've called to correct it twice. How come they didn't CLEARLY see the brick and cinder block when they went out for inspection - OR DID THEY EVER GO OUT???? They sent me a cancelation for non payment saying I'm on monthly payments but I'm escrowed and they pay ANNUALLY.... I had to put them on a three way call with the mortgage company over a year... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Jaya M's profile image
Jaya M 
4 months ago

?? Attention Pet Owners! ?? Beware of Nationwide Pet Insurance. After nine years of loyalty, consistently paying my premiums in full, Nationwide abruptly eliminated my policywith no option to grandfather it in. Despite my long-term commitment, they offered no meaningful alternatives or consideration for existing customers.Instead, theyre now pushing a modular plan that sounds flexible but is far less comprehensive. Coverage is fragmented, and many essential treatments and services are either excluded or come at an extra cost... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide,the appropriate Nationwide Business Unit will be engaged to address your concerns. 

Frequently asked questions about Nationwide

How is Nationwide rated?

Nationwide has a 1.2 star rating with 578 reviews. 

When is Nationwide open?

Nationwide is open now. It will close at 6:00 p.m.