Nationwide

Joy R 

on BBB

4 years ago

My house sustained significant water damage from an access valve on the back of my toilet that broke while I was traveling out of state. It flooded my house with ****** gallons of water over a 10 days. They have made an already stressful situation worse and more costly than it needed to be, by first sending out a "water mitigation crew" that actually does not specialize in restoration or water mitigation. This crew caused more damage to my home and more conflict with my insurance company than if it had been handled properly ... read more

Natasha B. 

on BBB

4 years ago

I called them a total of 5 times trying to cancel auto policy. I found something that was more in my financial situation then what they were. First I had a dude call me and try to threaten me with insurance fraud. I called back to say I still want my policy cancelled. They were supposed to send the cancellation documents and never did. I used the same address with the new company. They just found ways to make it more affordable for me. Now Im stuck paying two insurance premiums and getting over grafts fees because of them no... read more

John A 

on BBB

4 years ago

First off, This review system is off. There should be negative stars available. I had to score a one star when I feel its closer to negative 5. As employees, of companies that do business with Nationwide retirement solutions, we have no choice other than not to participate in saving to the 401k system. If you choose t participate, know this. Apply for loans months ahead of when you may need the funds. Do not trust the emails stating loan approved and disbursement will take 2-3 business days for direct deposit. It is not true... read more

Chris I 

on BBB

4 years ago

There pet insurance is a complete scam ! They lie and steal your money ! 

PK L 

on BBB

4 years ago

I cannot begin to properly articulate how much I dislike this carrier. I expressed my frustration to Nationwide and I shall continue to express it to anyone who will listen. Primarily, they take cancellation steps WITHOUT putting any warnings/notifications on their customer website. A customer does not know what is occurring UNLESS the customers agent notifies the customer. Further, I have informed ********************** at least 5 times that I MUST receive all communication electronically. Our mail delivery where our busine... read more

Courtney B 

on BBB

4 years ago

I updated my auto payment via Nationwide App and for whatever reason it didn't save. I was charged $60 in fees for payment not going through. Nationwide resolved $30 fee but would not refund remaining $30 for their app not working. I spent 40 minutes on phone with zero help. 

Laina M 

on BBB

4 years ago

I have been an auto policy holder for 29 years. I contacted my agent to add my daughter on my policy. 3 months later I called to add another vehicle. 4 months later I asked again for the vehicle bc it was going to be driven at this point. Insurance cards were issued. Fast forward to my daughter getting run off the road. Police were contacted, showed up, report filed. Called to file claim. No car on policy. No daughter on policy. Have phone records, emails, proving I did what I was supposed to do when adding. Accident happene... read more

Zuzzette B 

on BBB

4 years ago

Deferred Compensation - The process for a loan or withdrawal is frustrating at best! I called and was given one answer by a rep then a month later I called and was given a completely different answer. I then began the process of withdrawing my funds on 1/31 which the claim would take 3-5 days. They did NOT say from what point nor does their website. I was told THEY would need to contact my previous employer to confirm I no longer worked for them. On 2/3 I was asked by NW to contact my previous employer to have them send said... read more

Carol J 

on BBB

4 years ago

They collect $70 a month for premium pet insurance and try every trick in the book to not pay claims. They say they will make decisions or payments in 30 days, then send letters three months in a row explaining that they're delayed, and there's nothing you can do about it. Thrice, I submitted an invoice showing both treatment and payment. Nationwide said payment wasn't shown--are they blind--and asked me to follow up not on their website, nor by phone, but by either fax or snail mail. They also keep adding exclusions that ar... read more