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Nellis Auction
- Las Vegas, NV
About this business
Location details
7440 Dean Martin Dr Suite 204, Las Vegas, NV, 89139, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
You guys used to be great and have great deals about 75% of the things I win I have to return because they weren’t as described or obviously broken or missing parts. Gave up not worth the drive anymore. Staff I have had contact with were great and very helpful.
Out of 7 items 6 claimed they were "new", and one said "minor" damage. Out of the 7, 6 were unusable. There was a bike with a bent frame, a soccer goal missing a net, and a huge rug that was completely different from the description and the photo. We live 45 minutes away, and have to borrow a truck, so it was a huge inconvenience to have to return all of these items. You need to describe items better, or you are just wasting everyone's time (and money!).
It appears most items are in very bad condition...like one step from dump. I was excited to win a tower fan but shortly after arriving to pick up I noticed it was missing base, remote, and was pretty banged up. Luckily the young man who was helping me was excellent and provided incredible customer service. He allowed me to return it for refund.
Business response:
Thank you for your feedback. We use it to make improvements.
Item was not complete. I understand that is the risk with retuned items but the things I have bought have been non-functional and easy ended up buying new.
Business response:
We appreciate your feedback, we use it to make improvements. Were you able to return the items?
Between my company and myself, we have purchased thousands from you over the past year - including 2 vehicles. Up until mid fall 2020 - we recommended you to family and associates all over the country. But well into the pandemic, you turned Drive up - Scheduling - Pick Up into nothing less than an annoying - anxiety filled car buying experience. We give you the car descr and time of arrival - and upon driving on the street - multiple people run up to the car. The last visit 5 - 5 of them and one in particular (caught on... read more
About 75% of the items I have purchased have been incorrectly described. Either they’re damaged, don’t work or missing hardware. Nothing is “new”, everything was returned for a reason.
Business response:
Thank you for your feedback, we use is to make improvements.
I ordered an item that was supposed to be new, but ALL of the hardware was missing! So I have to order it from somewhere! If it was missing items I would’ve like to know up front! Now I can’t use the item!
I won four aI uctions and all four were not I returned three items but have only received credit for 1. I won 4 lots but all 4 were not as advertised. I decided to keep the tent even though it was clearly not new but had been used. It had sand inside and very dirty. I cleaned it and disinfected it. Three lots were returned but I have only received credit for 1 item. The other two are still pending but with the return system you have it is very easy to lose items. There is no system in place to give us a confirmation or rece... read more
I have been waiting progressively longer when arriving for my appointment many times over 30 minutes the other day I waited an hour and my wife was late for an ultrasound appointment not to mention I am missing 4 items from my order. Called customer service yesterday and they never got back to me with the solution.
Business response:
Hi Richard, we will be reaching out to you to fix this!!
Frequently asked questions about Nellis Auction
How is Nellis Auction rated?
Nellis Auction has a 3.6 star rating with 2,139 reviews.
When is Nellis Auction open?
Nellis Auction is closed now. It will open at 9:00 a.m.