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Nellis Auction
- Las Vegas, NV
About this business
Location details
7440 Dean Martin Dr Suite 204, Las Vegas, NV, 89139, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Every time I have purchased an item that states new and everything there it’s always missing parts or broken....Do better inspections of products.
Business response:
Hi Dan, Thank you for providing your feedback and letting us know about this issue. We set high standards for ourselves and we are sincerely sorry to hear that standard was not met in your interaction with us. We will be in touch with you shortly .-The Nellis Auction Team
I bought a lot of stuff (total over $2k) and half the items were damaged, when they were described as new and I was t able to return them. For sure wouldn’t recommend a place where I lost money for something being described wrong.
Business response:
Hi Natie, Thank you for providing your feedback and letting us know about this issue. We set high standards for ourselves and we are sincerely sorry to hear that standard was not met in your interaction with us. We will be in touch with you shortly .-The Nellis Auction Team
I purchased a carpet and the description didn’t describe the carpet as having black in it. The picture wasn’t clear enough to see the black pattern in the carpet. The carpet also was described as soiled during shipping. After inspection I noticed dog food rolled up in the carpet. This told me the carpet was most likely used. The front desk person made it sound like she was doing me a favor by allowing me to return the carpet. She told me the picture was not inaccurate and showed the black markings on the rug. I choose not to... read more
Business response:
Hi Suzanne, Thank you for providing your feedback and letting us know about this issue. We set high standards for ourselves and we are sincerely sorry to hear that standard was not met in your interaction with us. We will be in touch with you shortly .-The Nellis Auction Team
Some of the things were damaged and the shoe storage was missing pieces to put them together.
Business response:
Hi Rosella, Thank you for providing your feedback and letting us know about this issue. We set high standards for ourselves and we are sincerely sorry to hear that standard was not met in your interaction with us. In an attempt to successfully resolve this issue, we will be in touch with you. In the meantime, should you have any further questions or concerns, please feel free to reach out to us at 702-531-1300 and one of our Customer Service Reps will be glad to help you out. Cheers, The Nellis Auction Team
Items not listed accurately Sadly, a listed a “new bed” had been covered in filth from the warehouse and there was a tear approx dollar bill size that wasn’t mentioned
Business response:
Hi Lisa, Thank you for providing your feedback and letting us know about this issue. We set high standards for ourselves and we are sincerely sorry to hear that standard was not met in your interaction with us. In an attempt to successfully resolve this issue, we will be in touch with you. In the meantime, should you have any further questions or concerns, please feel free to reach out to us at 702-531-1300 and one of our Customer Service Reps will be glad to help you out. Cheers, The Nellis Auction Team
Most is good, but the techs have to do a better job about describing the damage and missing parts, I bought a pressure cooker and said it was new/functional but it was missing the cord, I didn’t notice until after the time limit
Business response:
Hi Lisa, Thank you so much for your feedback as this is how we work on areas that need improvement. We will be reaching out to you shortly to see if we can offer some assistance on the missing cord. We sincerely appreciate you and are happy to call you a customer of Nellis Auction. Should you have any further questions or concerns please do not hesitate to reach out to us via Email, Live Chat or Phone call, where a representative will gladly assist you. Thank you - The Nellis Auction Team
In some instances products are a good buy. A lot of products are listed as new with all components but they armor correctly labeled. Also, I recently returned two items listed as new that were broken and they were listed as “new” and “minor use” on the next auction. This is not just buyer be ware but fraud. Very disappointed to see that.
Business response:
Hi Tim, We sincerely apologize for any inconveniences that this may have caused. Unfortunately out of all the thousands of items that our inventory crew processes, some items are unfortunately misdescribed, which is why we offer a 7 day return window and will honor anything that is not properly described. The reason for the change in the listing is because when you returned your item stating it was indeed NOT new, we wanted to be sure to properly describe the item the second time around so that we avoid another return. We ho... read more
I usually love to gain items from Nellis auction however I’m standing in line at the Dean Martin location and I’m determined to NEVER bid here again! It’s been 30 minutes and I’m not even HALFWAY to the front! There is NO CUSTOMER SERVICE and even LESS WORKERS! When I went to the procycon location everything was QUICK AND EFFICIENT and this is the complete opposite! NO ONE at the desk : only WORKERS checking out invoices! Not only that I was CHARGED FOR MY ITEMS BEFORE PUCKUP!! I don’t have the merchandise yet and I’m PAYING... read more
Business response:
Hi Tracy, Thank you for providing your feedback and letting us know about this issue. We set high standards for ourselves and we are sincerely sorry to hear that standard was not met in your interaction with us. In an attempt to successfully resolve this issue, we will be in touch with you. In the meantime, should you have any further questions or concerns, please feel free to reach out to us at 702-531-1300 and one of our Customer Service Reps will be glad to help you out. Cheers, The Nellis Auction Team
Feels like i return more items then i keep. Description are wrong. And the 15% premium is high.
Frequently asked questions about Nellis Auction
How is Nellis Auction rated?
Nellis Auction has a 3.6 star rating with 2,139 reviews.
When is Nellis Auction open?
Nellis Auction is closed now. It will open at 9:00 a.m.