Nissan of Athens

JIMMIEPLUNKK 

on DealerRater

3 years ago

I went to Nissan Athens on 1-31-23 for a recall notice and had made an appointment for front brake pads only by phone. When I was arrived in person I told them again what I wanted and when they returned the car they had done a complete brake job. I feel I have been in taken advantage of because I am a woman. I am 82 years old and I have had to place my spouse in Memory Care and I am having to pay over 4000.00 a month because we don't have insurance out of pocket. I am s very dissatisfied customer. Jimmie Plunk 

remya.shinada 

on DealerRater

3 years ago

The wait time is very long, even with an appointment they are over booked including possibly walk-in. Also it took me a while to be even be seen, but of course on the day I arrived the computer systems was down. which I’m not complaining about that but it’s my second time getting service and I had to get a mechanic to get the employees to see me and get my information. But serge did an awesome job getting the job done and getting me home. 

Grady Davis 

on DealerRater

3 years ago

I recently purchased a vehicle here, that went well at the start, But a few months later that drastically changed. When I purchased the car I was told I had the best warranties on car. Soon after 4 months the gear shifter went out. I went out to see could I get it fixed since under warranty. I was told they could not fix it. That gave me the impression that the car is junk. I'm very unhappy with purchase. I even traded two vehicles to get this car, what a loss. Be aware of what you getting. So glad my sister didn't have the ... read more

APANOSKY 

on DealerRater

3 years ago

I was not please with Jonathan at all. He was argumentative instead of solving my concerns 

LINDABONE2001 

on DealerRater

3 years ago

I called the day before and made an appointment for 8:30 because I live 45 minutes away and I asked if it would take more than an hour because I had a doctors appointment later that AM. I was told no. I arrived at 8:30 and a service advisor (2nd desk)started getting info and said it would be about two hours. I explained about my other appointment, he asked the SA next to him (1st SA desk) and he confirmed the two hours. The SA (2nd desk) asked about tire rotation and something else, I said no just oil change cause I don't dr... read more

NITNOR3 

on DealerRater

3 years ago

Oil change with an appointment took 2 1/2 hours. Ridiculous. Why make an appointment? 

KKARLA444 

on DealerRater

3 years ago

I was asking specific if I wanted my tires rotated and I said no, another hour and a half later a man comes in there from service and asks me, ma’am we cannot change your tires you’ve got special wheels I said, I absolutely said not to do it from the get-go what’s wrong with the people of not listening and putting it in correctly 

TonyB 

on DealerRater

3 years ago

NATE SARTAIN was the employee who handled me at Nissan of Athens. I went in for a small issue with my radiator fan. Nate assured me that he could help me after a $150 diagnosis, which is a standard price. After the diagnosis, he quoted me $669.20 to replace a fan control module. After further research, I found that the control module was priced at $94.99 by the manufacturer (Infiniti). I was then quoted $555.00 for labor... This was a plug-in-play part that was attached to the top of the engine below the hood. I simply bough... read more

Kylasmama0626 

on DealerRater

3 years ago

Very rude service tech when I was explaining a concern with my Nissan Rogue and this is 2nd time taking my car there for service which both times took 2 1/2 hours.