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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
Dealership was very professional Good bye This computer app is useless if I cannot put my own answers DO NOT ASK FOR MY INPUT
Business response:
Thank you for your positive feedback. We are disappointed to hear that you had trouble the the dealerrater app. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager
I have been a customer with Nissan for years with my Nissan rogue and my Infiniti QX 60. I always got oil changes there. I received a text asking me if I wanted to take advantage of the $49 synthetic oil change so I made an appointment. When I got there, I was told because I have an infinity I have to pay more which has never happened before. I told him that the Infiniti is the SAME oil change as a Nissan Pathfinder, which he was surprised that I understood that but still wouldn't budge. Then he told me that I needed my back... read more
Business response:
Hello, thank you for taking the time to tell us about your recent experience. We are disappointed to hear that you did not have a positive experience. We thank you for being a loyal customer; however, the coupon did specify that it is only for Nissan models. Making an exception for one customer means we would have to make that same exception for other customers as well, we hope you understand that our intentions are never to make you feel as if we are bait and switching. In regard to the brakes, the recommendation was made b... read more
I came to pick up my car and it still would not start. This required me to take 2 additional Lyft rides tk and from work and cost me $125- the frustrating part is I explained that I already changed the brake switch but it was replaced anyways and I was charged $140 for it and when I came back and it didn't start they said it was actually the relay but I was still charged for a switch that didn't need repair- when I came back I had to pay an additional $40- when asked if a manager was available I was told he was only one in p... read more
Business response:
Hi Cryder13, we regret your most recent visit with us was not up to the standards we strive for. I did try looking you up in our database but was unable to find anyone with that username. Please reach out to us at (310) 536-4000 x2225 or x2249 when you can so we can address this situation directly. Thank you and have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager
I came in for an oil change and left having spent just under $1500 for brakes, tires, power steering, and other odds and ends
Business response:
Hello, thank you for telling us about your recent service visit. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
What my business partner & I thought was going to be a good experience in servicing our Pathfinder has turned out to be a very disappointing experience in many ways. We are STILL trying to get someone to return the multiple phone calls & text messages we've been leaving for David Campos; Manager of the Service Department, whom we've been told is the ONLY person to contact, but whom we've been told by multiple employees has been in & out due to family issues. If David is not in & he is the ONLY person we are told to contact, ... read more
Business response:
Hello Kelly, David will be in contact with you next week as we understand you are currently out of town. We look forward to working together towards a resolution. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
I've already submitted this: I asked for a free oil change as a courtesy for the inconvenience of the key fob recall. I was told that Nissan of Torrance does not offer that. Last week, I got that exact offer from Carson Nissan. I will probably go to them for future service. I also reported this to corporate. They said, "sorry we can't help."
Business response:
Hi, we appreciate your honest feedback; however, as stated before all dealers are independently owned and have different marketing tactics. If you change your mind our team is always here and happy to help. Take care!
I will NEVER go to this dealership again absolutely terrible experience this location doesn't do anything correct anymore
Business response:
Hello, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2225 to speak to our Service Manager at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager
The person helped me and report states I needed transmission oil change. I was very upset because I just did the service the last time I was at Nissan of Torrance. It made me wonder if the job was really done. I will follow up with manager next week.
Business response:
Hello Martha, we hope you got the assistance you needed from our Manager. Take care!
Need better way of handling service vehicles. people on their phones distracted do better please
Business response:
Hello, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.