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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
The worst car dealer, Omar, the manager, is a thief and a man without principles. To all the people who ask me, I will tell them not to think about buying a car in this place. They make crazy ads for the cars and they want you to buy the car that he seller tells you why else the dealer loses money
Business response:
Hi Norberto, we regret to hear that you are displeased with your recent experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (310) 536-4000 x2249 or email me at ereyes@cam-usa.com. Kind Regards, Elizabeth Reyes Customer Relations Manager
I think I got a greater deal here in comparison to other dealership quotes, however, the service was overwhelmingly long and what was suppose to come with the service, I was offered to buy part of the service separately (fuel injection service) which presented a huge red flag because it weren’t clear what was done with the fuel injector service included in the spark plug tune up service.
Business response:
Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager
Terrible customer service . Been in multiple times and you have me coming back for more
Business response:
Hello Mark, we completely understand your frustration; however, as Alisa explained to you via text there is a process that we must follow and when and how long Nissan takes to respond to us, is truly out of our control. All we can do is continue to follow up with them, just like you are following up with us. I read through the text thread between you and Alisa and all though we are adults, and you are not directing your cursing words at her, foul language will not be tolerated. I know you are upset about the multiple request... read more
I was told it would take about 2 hours maybe a little less so at 2 hours I heard nothing from the representative and I saw she was not there so I asked another rep and he told me the car was ready give them 15 minutes to wash the car after 30 more minutes I asked the same person and they said again it should be ready soon shortly after than Alisa came back and I went over to her and she the process led me out. I also wanted to mention that I waited for over 5 minutes to speak with another one if your reps and he continued to... read more
Business response:
Thank you for your sincere feedback. We will use your feedback to improve our services, as our customers satisfaction is our number one priority. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
Over charges for parts that cost $50 dollars. They want $1400 to do the job then lowered it to 1000. Very arrogant even though they are ripping people off. You need to investigate this dealer because they will make people hate your company.
Business response:
Hi Angeiamoore1, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager David Campos would really like to speak with you more regarding this matter. Please reach out to us at (310) 536-4000 x2225. We look forward to hearing from you. Sincerely, Nissan of Torrance
Your service representative need a lots of training but then I thought about the old saying you may not be able to teacher an older dog new tricks
Business response:
Hello, we are disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2249 or x2225 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager
My car was not service/diagnosed because I was being charged $250. which is outrageous. I will no longer be a repeat customer.
Business response:
Hi Alice, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit due to pricing. We do charge a diagnostic fee; however, it is applied towards your repair. If you change your mind, we are always happy to help. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
Very very unsatisfied customer service and disappointed Our Gardena Nissan is always the BEST OF ALL
I have been coming to this dealership for many years and everything was extremely good but now the service was not great I complain about it but I got talk back from 2 of the guys it’s sad all they need to do is just do what they supposed to do at the first place
Business response:
Hello, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us a chance, please reach out to us at (310) 536-4000 x2225 or x2249 to speak to our manager directly. Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.