This profile has been claimed by the business owner or representative.
Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
When I arrived, I was met with rude attitudes. When I said I had an appointment I was shuffled off to an agent that didn’t seem interested in helping me. The dealership tried to upsell me on multiple unnecessary things. Would not recommend this dealership at all.
Business response:
Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (310) 536-4000 x2225 or x2249 to speak to our manager directly. Kind Regards, Elizabeth Reyes Customer Relations Manager
The most unfriendly uncaring place I ever visited . and I visited many destinations. No one acknowledges you while you wait They don’t even look at you . Also they don’t give the details of what is wrong with your car you have to ask for it
Business response:
Hello, our team strives for excellence, and are disappointed to hear that you received anything less. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (310) 536-4000 x2249 or x2225. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
2 hrs for oil change and check points too much Did not tap fluid properly did not delivery print of check points for persanal records
Business response:
Hello Ramon, we are disappointed to hear that you did not have a more positive experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. I will have your Advisor contact you to go over anything that may have been missed. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
This dealership takes extremely to long to service vehicles even for just an oil change ur sitting g for almost 3 hours even with an appointment. It's ridiculous !!!
Business response:
Hello, we appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Thank you again for bringing this to our attention. We will work diligently to improve our wait times. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
The service representative for my appointment was argumentative and did not follow my request nor her supervisors when it came to my service communication protocol requested. Had to deal with management and service technician directly because of her constant disregard of my request and her attitude. I've been coming to Nissan Torrance since 2018, but due to the lack of qualified service representatives they are no longer my service provider of choice and nor do I recommend them anymore. I do have hope for improvement because... read more
Business response:
Hello Seneca, our team did their best to assist you with your concerns. It is unfortunate that we were unable to meet your expectations. We wish you the best of luck. Nissan of Torrance.
I believe someone hit my car while it was being serviced. And no one seems to know about it. No one informed me of the incident.
Business response:
Hi, we regret to hear that you are displeased with your recent experience with us. Did you tell your Advisor or a Manager about the scratches? We do a thorough walk around of your vehicle at check in and also take pictures of your vehicle. We would be happy to go over those with you and inspect your vehicle. If it is something we did, we are happy to fix it. Please email me pictures of the damage to ereyes@ntnissan.com. Thank you! Kind Regards, Elizabeth Reyes Customer Relations Manager
They should at least Prioritize customer that came in first I’m upset waiting for 30 mins and yet they took care the customer behind me :(
Business response:
Hello Sarah, we're disappointed to hear of the negative experience you had at our location. There are a variety of reasons you may have felt as if though you were being skipped; for example, if you did have an appointment, the person they skipped you for may have had an appointment earlier than yours. We do prioritize on our appointments and do our best to get to each one in a timely manner. It is unfortunate that you had to wait that long, but there are times when we are dealing with customers who have more complex repairs ... read more
I was scheduled an appointment for 10am and I got there at 9:55am for my appointment. The sales person that assisted inform me that it would take up to 15 mins to complete my paperwork transfer my lease into a lease to own. He was unprofessional and had another appointment schedule and I was there waiting for over 4 hrs. I was also giving false information about my gap being able to transfer over to the car I was getting. I would not recommend that salesperson to any one of my friends.
Business response:
Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Thank you again for taking the time to let us know how we can improve. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
beware they are crooks did not do what you came in for and charged you for it
Business response:
Hello Marisela, we are truly disappointed to be reading this review, as there were 2 things you brought to our attention the refill of your windshield wiper fluid and the key fob recall. The windshield wiper fluid isn't something we charge our customers for nor is a recall, yet you were refunded over 1K although the rest of the work was completed and approved by you, and we only did this to appease you. We tried reaching out to you multiple times so that we can have our technician inspect the vehicle with you; however, you r... read more
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.