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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
Not sure I'm a fan of this particular location. Went to get a simple oil change (which took almost 4 1/2 hours on a slow day), and then a day later my e-brake light starts coming on and off. They allowed me to come back to take a look at my vehicle again, and turned around and said it would cost $700 to fix the "issue". $700 to fix an error that was caused here??? Nope.
Business response:
Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at ereyes@ntnissan.com or call us at 310-536-4000 x2249 or x2225. Kind Regards, Elizabeth Reyes Customer Relations Manager
Your Advisor needs improvement very badly not including Advisor House and the service department Manager
Business response:
Hello, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (310) 536-4000 x2249 or x2225 to speak to our manager directly. Kind Regards, Elizabeth Reyes Customer Relations Manager
Your hourly labor rate of $225. 00 is too much, which is pushing me and others away from Nissan. Therefore, I am seeking service and repair elsewhere when feasible. Bear in mind: customer loyalty to Nissan is important; however, Nissan loyalty to customer is critical. On the up-side, Technicians: Juan and Ryan are excellent, and have good customer communication skills. Thank-you Ls
Business response:
Hello, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you will be leaving us due to pricing. Unfortunately, prices are on the rise and the dealership industry has not been the exception. We do our best to offer competitive pricing and coupons as best as we can. Customer satisfaction and retention are extremely important to us, and if there is something we can do to keep you as our customer we would love to hear from you. Take care! Kind Regards, Elizabeth Reyes Cus... read more
I feel like I’m over-sold things when I go in for routine maintenance on a 5.5 yr old car with only 22k mikes on it. After this most recent visit, I have a warning light on that won’t go off. The visit before that, I went out to my car only a week later and the battery was completely dead and I needed a new one—don’t they check that? $1500+ when I go in for routine maintenance and there’s nothing wrong is just too much, especially when I end up with a problem to deal with afterwards.
Business response:
Hello, we regret to hear that your recent experience was anything less than exceptional. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (310) 536-4000 x2225. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
A nightmare. I will never return.so many things went wrong i can't list them all
Business response:
Hello, we are sorry to hear of your experience; however, we do not have anyone at our dealership named Rob. Please contact us as we believe this might be a mistake. You can reach us at 310-536-4000 x2249 or x2225. Kind Regards, Elizabeth Reyes Customer Relations Manager
Advertise one price on a used car and come back with $10,000 over advertisement price with all kinds of add-on extras which were bought on the original brand new car. They did honor the advertised price but I think a lot of people got scammed was not happy about that part the car is decent but did not like the deception of One Price coming back with another price yeah I wouldn't recommend them
Business response:
Hi Idk, we regret to hear that you are displeased with your recent experience with us. We do not have mark ups on our vehicles, but yes like all dealerships we do have accessories, extended warranties and GAP that are offered which would ultimately add no more than 6-7K. Our Sales Manager would really like to speak with you more regarding this matter. Please reach out to us at (310) 536-4000. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
This dealership did not resolve the issue I came in for. However, I was charged for something that didn’t fix the problem. When I notified them that the problem was not resolved, I was told that if I brought the car back in, I would have to pay out of pocket again. All of this in addition to them having my car for a week and a half because they got a tool stuck in the caliper and had to order a replacement.
Business response:
Hello Marquise, we are disappointed to hear that you did not have a more positive experience with us. Jimmy will be contacting you to further discuss the situation you have described. I mentioned the tool being stuck and he stated there was no tool stuck. He will be in contact with you by today and hope to be able to resolve your concerns and answer any questions you may have. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
No communication skills with worker’s services area. Workers yelling watching UFC Saturday on their phone.
Business response:
Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services. This will be a topic of discussion at our next service meeting. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager
Had service issues which Liz Reyes was supposed to be looking into but nobody has gotten back to me in over two weeks. Service advisor Manny Villegas said he was emailing me some info on the resolution but again nothing has shown up in two weeks. When I emailed and texted him with my concerns, he never responded back to me
Business response:
Hello Homer, I did speak to Manny regarding the concerns you had addressed like your rotation and MPI, I do see some text between both of you. I did exactly what I said I would do which was to have Manny contact you. If I missed anything, please let me know as I am happy to help. In regard to Manny, I have contacted him again, to ask him to contact you and address your concerns. Thank you for your feedback and hope to have your concerns addressed and resolved. Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.