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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
Dealership didn’t lower price for fixed income individual; sent detailed email to the manager
Very displeased with the service and mislead by using the gift cards I received a few montgs ago.
Business response:
Hello, we appreciate your honest feedback, as we are always looking for ways to improve. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2249 or x2225 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager
Poor customer service, advisor didn’t seem to know what she was doing, inconsiderate of my time, told me she sent photos for claim when they didn’t have the photos, wasted my time and called the wrong warranty company, wasting my time and delaying the service even more, failed to put new oil change sticker with new date, etc.
Business response:
Hi Danielle, we regret to hear that your recent experience was anything less than exceptional. I did further research and after speaking with Alisa and reading the text thread between both of you, I see that there were multiple extended warranties that you had her contact. When you initially dropped off your vehicle none of the extended warranty information was provided as you didn't have it with you. We understand that all of this played a role in the delay. Based on the text thread Alisa communicated every step of the way ... read more
Richard was fine, But I feel Torrance gives you a hard time on trading in your car then Carson,Gardena or Downtown LA.
Business response:
Hello, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2249 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager
They try real hard to rip you off, and screw you over. They can not be trusted.
Business response:
Hello, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (310) 536-4000 x2225 or x2249. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
I arrived on my appointment but they made me wait 30 minutes to be helped. They told me it would be ready in 2 hours. I called 3 hours later, they told me they found that brakes need to be changed and they were arguing about the price with me. Finally I told them to go ahead and change the brakes and they said it will take another 1.5 hrs. So I waited THREE hours more (6 hours after I dropped off my car) and I called them when they said some parts need to be ordered and it will cost nearly 3 times the price they quoted me at... read more
Business response:
Hello, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (310) 536-4000 x2249 or x2225 so we can work towards a resolution. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager
Took my 2023 Nissan Titan pro4x XD in because the windshield was installed improperly from the factory and need to be reinstalled or replaced do to air noise and water intrusion the first time i dropped it off for 3 days as they decided how to fix it then when I picked it up Monday I was told there glass guy was weeks out and to go elsewhere. After that sank in for a couple days i was getting upset how could the dealership nearest to my home could turn me away on a 3 week old and nearly a 70 thousand dollar truck for repairs... read more
Business response:
Hello Robert, we're disappointed to hear of the negative experience you had at our location. I spoke to our Service Manager regarding your concerns, and he should have or will be reaching out to you to work toward a resolution. Thank you for taking the time to tell us about your experience and how we can improve. Kind Regards, Elizabeth Reyes Customer Relations Manager
I had an appointment for 10am, I was told should be done by noon. So we walked around a couple hours and came back. The person helping me told me your car should be ready soon. Then I found out that my car hadn't even been looked at. I told him I need to talk to the manager. He said ok. Then went and sat at in an office so I walked over and said you must be the manager you and I spoke yesterday about how you wanted me back as a regular customer again. He said yes I remember so what's going on? I said I had an appointment at ... read more
Business response:
Hello, we're disappointed to hear of the negative experience you had at our location. I can assure you that just like a paying customer a recall is also a paying job; the urgency should be equal. I have addressed this with David our Service Manager, and we apologize for the lack of communication on our part and any inconvenience caused. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. If there is anything we can do to make up for this, p... read more
Horrible customer service. Front desk just ignores you. You have to search for help smh
Business response:
Hello, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.