This profile has been claimed by the business owner or representative.
Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
Took Lyft but on the way back, Alisa did not respond for 30min. She said she was busy with other customer. The maintenance details were not explained. Car wash was not offered.
Business response:
Hello, we apologize for the response delay on behalf of Alisa, she likely was assisting another customer. In regard to the car wash, it is usually not offered, but an option if the customer request it. We have done this to avoid the longer wait times. I will make sure to discuss this with Alisa and her Manager, to make sure the process is being followed and that all repair orders are explained thoroughly. if you wish to further discuss, please contact us at 310-536-4000 x2249 or for a faster response contact me at ereyes@ntn... read more
Customer service is terrible. Told the oil change will take 2 hrs. After 2.5 hours, I had to call to find out what the status is. Then I was put on hold for 12 minutes and then got hung-up. I had to call back 3 more times to finally learned that my car is done. By then, it’s past 3 hr mark! When I arrived to get my car, it took another 20 minutes for them to bring my car out. This was only after I followed up with the advisor and let him know I am very upset! Not only was there a lack of communication, my time was not respec... read more
Business response:
Hello Yian, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for a 2nd opportunity to make this right. I would be happy to offer you a complimentary oil change if you decide to service your vehicle with us again. We hope to hear from you soon. Kind Regards, Elizabeth Reyes Customer Relations Manager
Very disappointed. Changed from Gardena Nissan to you guys but might have to switch back. Went in for a 1pm appointment oil change and came out at a little after 4:45pm. Didn’t get a good verbal report from service advisor and still waiting on the password reset email in order to sign up for your mobile app.
Business response:
Hello Mia, we're disappointed to hear of the negative experience you had at our location. I did try to look you up in our data base but couldn't find anything under Mia Hurtado; also the Advisor you selected for your review is no longer with our company. I would like to be of further assistance to you; however, would need your contact information. Please contact me at your earliest convenience to discuss at ereyes@ntnissan.com or call me at 310-536-4000 x2249. I look forward to hearing from you and working toward a resolutio... read more
I was very unhappy with my service advisor. First he told me I needed $800 worth of service work done because it was the reason why my car was running BAD. This was before it was even checked!!! I declined and found I would have paid all that money for nothing because the problem was totally something else. Then he told me my car needed to go to a body shop because someone barely hit my back bumper but after talking to the service mgr I found this was not true. Then he put on my paperwork that my car was in a collision WHICH... read more
I brought my Nissan leaf in to determine whether my battery was covered under warranty. It was determined that the battery would fall under capacity warranty, but the warranty expired. Nissan was unwilling to provide a goodwill extension
Me hicieron esperar demasiado, lo que iva a tardar 1:20 duro 6 horas .Desde que llegue le dije lo que necesitaba, hacían una cosa y luego seguían agregando más cosas, siempre hacen un solo diagnóstico de lo que necesita el carro, esta vez hacían una cosa y agregaban mas, la verda esta última visita me decepcionó.
I was not happy with my recent service visit! It took 6 hours to tell me they needed to replace my radio and no updates!
Yvonne was wonderful. However, I have continued to have major issues with my 2020 Nissan armada. I am currently working with Nissan consumer affairs to get some resolution. One of the other service reps, Chris , was extremely rude and unprofessional.
Was told 1st 2 years of maintenance were covered, free of charge. Then was charged an excruciating amount when it was time to pick up my car after maintenance was performed.
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.