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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give a no star review if possible. I was renting here before it was bought by Move-In. Before Move-in the service was great. Once Move-In took over my rates continually increased, they stopped taking packages to my unit, and now they will not even receive packages at all. I moved to this unit for these services specifically! They gave me zero notice on not receiving packages and required me to come get packages before they got rained on. I spoke to the regional manager who got belligerent with me. Save yourself, d... read more
Gracias Luis por siempre ayudarme. Cliente hace 3 años.
Business response:
Jose, thank you so much for the great review! Our team prides itself on providing the best customer experience, and we look forward to continuing to do so. If there is anything else we can do in the spirit of great customer service, please let us know! Sincerely, Southern Self Storage - Caguas
Raised rent by $76, only 3 months after signing with them. They get you to sign, then screw you. DO NOT DO BUSINESS HERE!!
Business response:
We apologize for any inconvenience caused, Tom. Our rental rates are subject to periodic adjustments based on market conditions, and we strive to communicate any changes in a timely manner. We understand your frustration and would appreciate the opportunity to discuss this matter further. Please contact us at (973) 875-7927 so we can address your concerns.
This is Securcare on 2500 Iris Dr Review. SecureCare Storage took over my old storage in 2022 and the rate started increasing and then I discovered that there were rodents in my unit. When I discovered the rodents, I moved out of the facility. I spoke on a couple occasions to the Management and the manager told me that she was aware of the issue and that she had sent many emails to corporate, and tried to get them to do something but they would not. DO NOT rent a storage from them. I am in the process of looking for an Attor... read more
Business response:
We apologize for any inconvenience you experienced at our SecurCare Self Storage location on 2500 Iris Dr. We take customer concerns seriously and regret that you encountered rodent issues during your time with us. We understand your frustration with the rate increases and the lack of action taken by corporate. Please know that we will address this matter internally to ensure it does not happen again in the future. If you have any further concerns or questions, please feel free to contact us at (470) 990-9561.
The lady that works weekends is extremely rude. Parking is limited for big trucks and she allowed someone to save the spot all day not using it so we had to park way on the other end. Every experience I have had with her was rude. Everyone else has been good.
Business response:
We apologize for the negative experience you had with our weekend staff. We appreciate your feedback and will address this issue with our team. We understand the inconvenience caused by limited parking for big trucks and will work towards finding a solution. Thank you for bringing this to our attention.
ALL THESE REVIEWS ARE FAKE! POSTED BY MANAGER! THIS PLACE IS HORRIBLE AND DISGUSTING! DON'T STORE HERE UNLESS YOU WANT YOUR STUFF STOLEN, RUINED OR DESTROYED!!!! HEED THIS WARNING!
Business response:
We're sorry to hear about your negative experience, Patricia. We take these allegations seriously and would like to investigate further. Please contact us at (203) 634-8594 so we can address your concerns directly.
We have rented here for years on and off and the management couldn’t be nicer people we really like them. Unfortunately the company as a whole is very shady. They will raise the rates whenever they feel like it. We move in and with in 6 months rates go up. No contract just two weeks notice and the rates went up $100 on our storage unit. We have a small business and this was a huge waste of our time to move out in our busiest season. We would Highly Not Recommend choosing this or their sister company storage, they do the same... read more
Business response:
Greetings Josh, Thank you for taking the time to share your experience with us. We appreciate your kind words about our management team. However, we are sorry to hear that you have had a negative experience with our company as a whole. We understand that unexpected rate increases can be frustrating, and we apologize for any inconvenience this may have caused you and your small business. We strive to provide transparent and fair pricing to all our customers, and we regret that we fell short in your case. We value your feed... read more
Service members, do NOT leave your vehicle here if you are planning on deploying. I am still deployed and on August 15, 2023 I received a call from the manager Debbie (very sweet, attentive and helpful) that all FOUR of my tires and rims were stolen. Allegedly the cameras have been down due to those tampering with it and it hasn’t been recording since June 23rd. My colleagues who have been checking my car after the receiving news of theft told me the security gate has been wide open even after hours for a week straight now. ... read more
Business response:
Hello Michael. Thank you for taking the time to provide feedback. We are sorry to hear that you've had a negative experience while renting with us. We take your feedback very seriously and will work to rectify the situation. If you have any additional concerns, please reach out to us at customerservice@nsabrands.com, with your preferred method of contact so that a member of our team can connect with you. Sincerely, SecurCare Self Storage
I paid for a full month at the northwest storage off highway 99 on the 1st and was out by the 18th and they will not give me back my money for the last two weeks. They are keeping my money and I talked to a lady that had a storage unit right next to mine and they were charging her more a month for the exact same size. These people are rip offs!
Business response:
Hello Rebecca, Thank you for taking the time to share your experience at Northwest Self Storage. We appreciate your feedback and apologize for any inconvenience you have encountered. However, we would like to clarify our policy regarding rental refunds. Our storage agreements are based on a monthly rental period, and any move-out before the end of the month does not warrant a partial refund. We understand that this may be frustrating, but it is stated in our terms and conditions. Regarding the discrepancy in pricing, our ... read more
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 270,632 reviews.
When is NSA Storage open?
NSA Storage is open now. It will close at 5:00 p.m.