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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Clean units and easy to access. I am giving 5 stars to the communication and working with Becky. I'm giving 1 star for the cost, it started at $167/month and within 3 months went up $60. I understand increases, but those are typically $10-20/month. This a tough jump to handle, so I moved out before the increase took effect.
Business response:
It's regrettable to hear about the unexpected cost increase. Please excuse any inconvenience. Thank you for sharing your experience.
Nice customer service and best deal to right storage space
Business response:
We regret to learn about your experience at iStorage. Please feel free to reach out to us at (210) 908-5215 to discuss further.
I was there just for 2 months due to a move out but the manager was nice. Even met her fiancée who helped jump my jeep. Decent prices on the small medium storages. I'd return to her storage.
Business response:
We're glad to hear you had a positive experience with our manager and found our prices decent. Thank you for considering us for your storage needs in the future.
Betty, my family is totally satisfied with the service you provided and I was impress with you been a one Women staff and again thanks for all you do-
Business response:
Thank you for your wonderful feedback, Cam! We appreciate your kind words.
Betty, thanks for making us feel comfortable with the service you provided and just wanted to let you know that you are a true professional.
Business response:
We genuinely admire your kind words, Cam. Thank you for recognizing Betty's professionalism.
Betty is the best Storage Manager I have ever met throughout my Military Travels she is Oustanding.
Business response:
Cam, thank you so much for your business! We appreciate your loyalty and look forward to continuing to serve you. Sincerely, Move It Self Storage
Worst ever. Random pricing? Be prepared after you lock in a rate that they'll randomly increase your rates whenever they feel like it. Customer service is worthless as well. STAY AWAY
Business response:
Thank you for taking time to provide feedback, Marty. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, Moove In Self Storage
UPDATE TO THE PREVIOUS REVIEW: Since there is no way to update the previous review, here is my follow up. The new onsight manager is doing all she can to mitigate a year or more of incompetent management of the property. She inherited a mess that has not gotten much better, because her bosses are slow to react and approve required repairs. This roof issue has been known about for weeks. The broken elevator has been waiting for approval for at least five days, while water continues to intrude into the property, This ... read more
Business response:
Your concerns are noted. We are working diligently to address the issues you have brought to our attention. Please contact us at (281) 545-8301 for further assistance.
It's a garbage dumb. - Roof leaks. - No lighting in units. - Repeated billing issues. - Elevator routinely inoperative. - No lighting in emergency exit stairwells (see inoperative elevator). - Gate routinely stuck closed/open. - On site management is rarely onsite. - Poor communication on all of the above. - Corporate staff unable/unwilling to solve problems or provide support. UPDATE: The Elevator has been inoperative for most of a week, leaking roofs is impacting units on the fourth and thi... read more
Business response:
Your feedback is important to us. We apologize for the issues you experienced at our facility. Please contact us at (281) 545-8301 so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 291,774 reviews.
When is NSA Storage open?
NSA Storage is closed now. It will open at 9:00 a.m.