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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called all day today, to pay my late payment, so I would not be set up for a lien and they NEVER ANSWERED AND NEVER CALLED BACK. THEY ARE A HORRIBLE STORAGE SPACE! Do not even deserve 1 star.
Super clean. Best place to keep your things safe. Highly recommended.
Business response:
Hello Hannah. We appreciate your review and are excited to hear about your positive experience. At iStorage, we realize that there are several storage options and are honored that you've chosen us. Thank you for being a loyal customer! Sincerely, iStorage
No teacher discount? We are public servants, too! We have huge responsibilities, and receive discounts at other places like bookstores. Why does SecurSelf Storage not give us this credit? I am very disappointed by this! Teachers are already underpaid. We need storage for our large amounts of teaching materials. This company is hurting themselves by not offering teacher discounts. Update your policy!! We are teaching your children.
Business response:
Dear Lauri, Thank you for taking the time to share your feedback with us. We truly appreciate the hard work and dedication of teachers like yourself, and we understand your disappointment regarding our current discount policy. At SecurCare Self Storage, we strive to provide the best possible service to all of our customers. While we do not currently have a teacher discount program in place, we appreciate your suggestion and will definitely take it into consideration. We understand the importance of supporting public servan... read more
Horrible just keep raising the rental price every month
Business response:
Hello, Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you've had an unsatisfactory experience with our self-storage services. We understand your frustration regarding the rental price adjustments. At SecurCare Self Storage, we strive to provide competitive prices while delivering excellent service. However, occasional price adjustments may be necessary due to factors beyond our control, such as market conditions and operational expenses. We assure you that these changes are made afte... read more
I have been a customer for 7 years and would not refer them to anyone who value their items in storage there. Their manager (?) Gabe F lied about contacting me that my payment was supposedly la late. Actually bank records showed it had arrived 2 days prior to the due date. I He said he called me twice but there were NO missed calls from Right Space Storage or any messages left. When I received an email notice on July 5th, I immediately contacted the office and went by with paperwork from the bank that stated they receive... read more
This place is the shadiest place I have ever dealt with. I can't count how many new managers they have had during this timeframe. I have been with them for 5 years. My bill has increased by 100%. 19.11% increase in 2023. They offer units to new customers at substantially lower rates than what existing customers are paying. Their rates are above and beyond what other storage facilities are charging. I am taking my business elsewhere.
Shalonda is the poster child of customer service, but the company only cares about making money. I rent two unit at the 9685 Fall Creek Rd. location, and there was a recent break-in where multiple units were broken into and now the front gate is broken and does not close which make it even easier for the thieves to return. Also, one of the units that I am renting is climate control but over the winter there was no working heat and now there's no working A/C either so everyone renting a unit in that particular building is bei... read more
Business response:
Hello Carol, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced at our SecurCare Self Storage facility on Fall Creek Rd. We take the safety and security of our customers' belongings seriously, and we are actively working to address the break-in incident and repair the front gate promptly. Regarding the climate control issue, we apologize for the lack of adequate heating and cooling in your unit. We understand how important it is for your belongings to be stored in... read more
Well I was happy with them until today! I gave a 30 days notice on 6/9/23 to be out by 7/9/23! Went in and signed the paper since I don’t have a printer! Had to go twice since they were at lunch! My house closed on 7/5/23 so I couldn’t be out by 7/1/23…Which I explained and was I told you only need 10 days! My bill for July was suppose to be prorated! On 7/2/23 I was charged full amount automatically! I didn’t have autopay for the last 3 months and they charged me the full amount for the month! I’m out as of today, 7/8/23... read more
Business response:
Dear Jeanine, Thank you for taking the time to share your feedback regarding your recent experience with Storage Solutions. We apologize for any inconvenience you may have experienced during your move-out process. We understand that miscommunication occurred regarding the notice period, and we sincerely apologize for any confusion that may have caused. Our team strives to provide accurate information and exceptional customer service, and we apologize for falling short in this instance. Regarding the issue with the prorat... read more
One star Lol there should be -000 stars. Stay away and save yourself the agony. This place is absolutely horrible. When I first signed a contract my rent was around 130 a month it’s currently 184. They charge fees on top of fees on top of fees. Manager Henry will stalk you and call everyday every hour. I finally had to threaten to repot him to the authorities for harassment. It you are late they file a lien against the contents of your storage the call you every hour or email or robo calls. Personally. It’s borderline extort... read more
Business response:
Dear Kenneth, As you know, your account has been constantly delinquent. We have reviewed the communication logs, and your claim that you were contacted every day and every hour is completely false. In fact, our staff went above and beyond to help you, and your response was “I’ll pay when I pay”. Our prices and increases are very reasonable for the self storage industry. Likewise, the lien and auction sale you refer to is the remedy provided to all self storage operators per the California Self Storage Facilities Act for deli... read more
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 270,632 reviews.
When is NSA Storage open?
NSA Storage is open now. It will close at 5:00 p.m.