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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I moved out of my iStorage unit n March 5, 2023. My boyfriend went on March 6th to let them know I had vacated my unit He waited 2.5 hours for someone to show up & they never came in. He then went to the other iStorage unit in Madison Heights & let them know I had vacated. He was given a receipt showing termination date of March 6. I rented this unit on line. I was never told they do not PRO-RATE your acct. As such, my boyfriend inquired about a refund & was told a manager would contact him. Long story short, this is the ab... read more
Business response:
Hearing from customers like you helps us continue to strive to improve our service and customer experience. If you have any additional comments or concerns, please reach out to us directly. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.” Sincerely, iStorage
I emailed your customer service email two days ago, but still haven't heard back. I’d still love to chat with someone other than the property or area manager. I’ve gotten no real help or questions answered in three weeks. Why is there no record of the lease agreement I signed in 2020, and why did the property manager take it upon herself to docusign a new one for me? The IP address is recorded. Why would a storage facility deny footage to a police officer without a subpoena or warrant? Footage would corroborate everything ... read more
Business response:
Thank you for taking time to provide feedback, Kyle. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, Northwest Self Storage
Horrible experience throughout, they promised 1st month free and refuse to honor it, and they refused to reimburse my money when I closed my unit within a day of the charge
Business response:
Thank you for taking time to provide feedback, Robert. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, iStorage
Son unos muchachos may respetuoso, responble, carismatico y may professionals. 😀💕💕
I have moved my stuff in here last week of November . By the first week in December my items were being chewed threw and rat poop was on my items. Mind you I just purchased all this new furniture May of 2022. I had an outside unit and they offered to let me move my stuff to an inside unit. Mind you I am a single woman and single mother so I had to do all of this moving again alone. Fast forward to now , my mattresses are ruined and have rat poop in the inside unit once again . There’s rat boxes everywhere and rat poop in th... read more
Business response:
Hello Rachelle. We are sorry to hear about your negative experience. While our team does all that we can to prevent rodents and other pests, rodents will find ways to occupy units with food or units that are adjacent to units with food. It is for this reason that we ask our customers to not store any food items in their units, and why we ask that any large appliances be appropriately cleaned out before being put into storage. If you have any additional concerns, please reach out to us via email at customerservice@nsabrands.c... read more
You would be safer locking your belongings to a bench along Spring Water Trail than trusting NW Self Storage (now NSA Trust) to protect them. My unit was broken into sometime between 2/4 and 2/18, and completely ransacked. About $10k in property was stolen, and based on the size of some items (multiple 8’ surfboards, 88qt cooler, full sized bbq) this occurred over multiple days. After identifying a suspect living in another unit, I eventually found a couple small value items inside when it was vacant and unlocked. I fo... read more
Business response:
Thank you for taking time to provide feedback, Kyle. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, Northwest Self Storage
Great staff over the last thirteen years, even with multiple companies purchasing the storage company. Initially it was ideal, great STAFF, great price, great discounts offers to military members, great insurance prices, clean surroundings. Then Move-it purchased the location and everything changed. The only last good thing was the staff, but everything else was ridiculous. Prices keep going up but no improvement on the property, no more discounts, insurance is up, so they made it easy for me to make the decision to go ... read more
The Best part about iStorage is the Manager Andy Cantu. I had previously visited to see a unit that I had chosen on line.The advertisement listed a single large unit , but when I arrived it was actually two small separate units side by side. No way this would work for what I needed. Andy to the rescue! He showed me some other options, was very honest and respectful and went out of his way to make things right. At near 70 years old I have met very few people that had the integrity to be a first class representative for the bu... read more
Business response:
Thank you, Richard, for leaving us a review. We are glad to hear that you had a positive experience with us. We appreciate your feedback and look forward to continuing to serve you. Sincerely, iStorage
You falsely said I was renting a single large unit when it was actually 2 small units not connected. The code you gave me does not work I cannot get in
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 270,712 reviews.
When is NSA Storage open?
NSA Storage is closed now. It will open on Monday at 9:00 a.m.