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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The only good thing about iStorage is that it is a convenient location and the site manager, Paul. Otherwise, I am not pleased with how frequently the rent for units goes up in this place. Rent increases every couple of months. It's ridiculous. I had a Public Storage unit for years and only saw a rent increase once in 10 years. With iStorage it's several times a year!
Business response:
Hello Susannah. We are sorry to hear about your dissatisfaction. Rates are subject to change due to increases in labor and maintenance costs. It is not an action we take often or lightly, and it is done to provide a better experience for our customers through maintaining and upgrading facilities. For more information on this topic, please see your lease agreement. For further assistance, you can reach us at customerservice@nsabrands.com. Sincerely, iStorage
both me and my husband were not happy, i applied for a 5x10 storage unit online and it never said that it was a parking spot, but that what it was, and the building is secured but the around the gate area, is not secured, people are able to just walk in with whatever they have, do not know if they are those who are renting a storage unit or wanting to break in a storage unit, so we do not recommend them and will never use them for a storage unit.
Business response:
Thank you for taking time to provide feedback, Marisa. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, iStorage
I can’t ever get ahold of someone. I’ve reached out by phone and I’ve driven up there and no one is ever there.
Business response:
Thank you for taking time to provide feedback, Mary. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, iStorage
I have had a storage unit with Bar 4 Storage Solutions since early 2008. For several years I had two units. I own a Construction Co. This was a convenient location and opened early enough so that I could meet my employees there to pick up their tools or materials. Storage solutions changed their entry hours to 7 am with no options available. Due to the extreme heat, construction in Arizona starts before the sun comes up. This storage facility made that impossible for me and I had to move.
Business response:
Frank, thank you for your feedback. We are interested in learning more about your experience. Please email us at customerservice@nsabrands.com and provide your preferred contact information so that a member of our team can reach out to you. Sincerely, Storage Solutions
just now NEW We rented a uhaul for pickup at 8 am with a mobile device pixk up. When we got there the reservation said we couldn't pick it up until 9 when they opened up. When we showed up they didn't have it and said they double booked it. I set it up a week in advance for us to move. No call or message that it was double booked. They didn't seem to care that they had made a mistake.
I moved out of my iStorage unit n March 5, 2023. My boyfriend went on March 6th to let them know I had vacated my unit He waited 2.5 hours for someone to show up & they never came in. He then went to the other iStorage unit in Madison Heights & let them know I had vacated. He was given a receipt showing termination date of March 6. I rented this unit on line. I was never told they do not PRO-RATE your acct. As such, my boyfriend inquired about a refund & was told a manager would contact him. Long story short, this is the ab... read more
Business response:
Hearing from customers like you helps us continue to strive to improve our service and customer experience. If you have any additional comments or concerns, please reach out to us directly. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.” Sincerely, iStorage
I emailed your customer service email two days ago, but still haven't heard back. I’d still love to chat with someone other than the property or area manager. I’ve gotten no real help or questions answered in three weeks. Why is there no record of the lease agreement I signed in 2020, and why did the property manager take it upon herself to docusign a new one for me? The IP address is recorded. Why would a storage facility deny footage to a police officer without a subpoena or warrant? Footage would corroborate everything ... read more
Business response:
Thank you for taking time to provide feedback, Kyle. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, Northwest Self Storage
Horrible experience throughout, they promised 1st month free and refuse to honor it, and they refused to reimburse my money when I closed my unit within a day of the charge
Business response:
Thank you for taking time to provide feedback, Robert. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, iStorage
Son unos muchachos may respetuoso, responble, carismatico y may professionals. 😀💕💕
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 297,308 reviews.
When is NSA Storage open?
NSA Storage is closed now. It will open on Monday at 9:00 a.m.