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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No one ever in office. Can't sign lease agreement online. Keeps kicking out. Facility dirty. Had to clean out my unit before putting anything in it. Roll up doors bent and don't seal on bottom. . Still have not been able to sign lease agreement in person.
Business response:
Thank you for taking time to provide feedback, Phil. If you would like to discuss your concerns further, please email ist-marketing@nsabrands.comand provide your preferred contact information so that a member of our management team may reach out to you.
The place is clean but in the middle of our moving on a Saturday afternoon, the lights on half of the hallway (including my unit location) when off. Luckily I had a small flashlight but it was still to dark and we had to stock our stuff with that inconvenient.
Business response:
We're sorry to hear about your negative experience, we appreciate your feedback, Alfonso. Don't hesitate to reach out to us at (732) 360-5699 or ist-marketing@nsabrands.com if you have additional details regarding your experience. We would love the chance to resolve any issues.
Great Experience!
Business response:
Hi, Cecilia. These words go a long way, it motivates us to work even harder, thank you for the review!
Tyler was a very hard worker, very accommodating and has a very pleasant demeanor. I would highly recommend your place. It is clean and the climate control units are fantastic!
Business response:
Cecilia, thank you so much for your great review. Our team prides itself on providing the best customer experience. If there is anything else we can do, please let us know! Sincerely, iStorage Canton
Office manager was extremely unhelpful. Telling me id have to wait to start my rental because she was going to lunch and customer service should have made me aware of her lunch schedule. This after me waiting at the gate trying to enter property ON TIME for upwards of 15 minutes. Even calling property and customer service for gate entry.
Business response:
Thank you for taking time to provide feedback, Carl. If you would like to discuss your concerns further, please email ist-marketing@nsabrands.comand provide your preferred contact information so that a member of our management team may reach out to you.
I was unable to get an access code. I hire someone to move me after being told I would get an access code I got there and customer service refused to give it to me so I paid over $200 and never moved anything in the storage unit.
Nothing to say.Woman in the office was not friendly.She told me what she has available expected me to know exactly what I wanted didn't go out of her way to be friendly or helpful.There is nothing to say about this place.
Business response:
Hi Karol. We regret that you had a negative experience with our team, we take all experiences like this very seriously. We've passed your comments along to the Area Manager of this location for review. It's feedback like yours that helps us improve our processes. Thank you for bringing this to our attention. Sincerely, The SecurCare Team
You’re e signing is useless tried 3 times no success ball is in your court
Business response:
Thank you for taking time to provide feedback, Mike. If you would like to discuss your concerns further, please email ist-marketing@nsabrands.comand provide your preferred contact information so that a member of our management team may reach out to you.
The customer service was amazing Katie did a great job
Business response:
Bryan, thank you so much for your review. We take our customer feedback very seriously, and are always happy to see what we are doing right. Thank you, SecurCare Self Storage
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 270,651 reviews.
When is NSA Storage open?
NSA Storage is closed now. It will open on Monday at 9:00 a.m.