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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Most of everything was damaged. Had to be thrown out 😤😤😤😤😤😤😤😤. My daughters’ things also damaged 😤😤😤😤😤. And company keeps the money and besides when you sign they inform you that if you lose keys you have to pay. Well what do you know, turned keys oh no they keys and lock are yours. What do I want them for? Found a lot of little pink kind of plastic like. And I had nothing plastic much less pink. Rating: -000000000. And $150. Beginning in May not worth it.
Business response:
Hello Maria, we're sorry to hear that your experience was less than 5 stars. We value all of our tenants. This is an uncommon instance and our customer success team will be looking into this issue further. We will use this feedback to make improvements where needed. Sincerely, Southern Self Storage - Ponce
Horrible no one helps
Business response:
Thank you for taking time to provide feedback, Leilani. If you would like to discuss your concerns further, please email scss-marketing@nsabrands.comand provide your preferred contact information so that a member of our management team may reach out to you.
When I rented that unit I was told there would no humidity issues. I had coats in vacuum bags and other pieces. I had other things. Today I decided this is way too expensive so I decided to cancel it. The vacuum bags were open, clothing was humid, a lot of ruined stuff like pictures frames, etc. I was so pissed. Everything had to be thrown out. And top it off, the month of April was completely paid and always paid on/or before the 1st. Today is the 18th you would think they would prorate my monthly bill. Noooo. So they kept ... read more
I have had a unit, sometimes two, for over 5 years. Since iStorage took over, things have gone down hill. The price consistently is going up, but I see no improvements. The road is awful, with pot holes all over the place. The gate is frequently left open. I have the same code as someone else. The space is not worth the cost. If there was a closer place, I would have switched.
Business response:
Hello Ariel, we are sorry to see that you had a poor experience with us. We take our feedback very seriously, and would appreciate more details so we can continue to improve. If you would reach out to us at feedback@istorage.com it would go a long way to improving our customer experience. Sincerely, The iStorage Team
The process was very simple online. There was a deal online that we took and it was very easy to set up online. At the end we were given our code. We drive over there and all there is is a box with the numbers but no instructions. Frustrated we waited another 10 min for the manager to come back from lunch. When we came up to the door she was very rude and irritated as if we interrupted her already over lunch. She was very hateful about our questions. She asked what were even doing there if we did it online. I said the code d... read more
Business response:
Hi Cierra. We're disappointed that you're feeling frustrated with our team. We strive to provide excellent customer service, and we're sorry we fell short of that expectation. We will pass your comments to our leadership team to further review this situation. Thank you for your feedback. Sincerely, The SecurCare Team
They lied to me on the phone by telling me I could prepaid months then got me involved in a contract and then wouldn't accept my prepayment so they could raise the rent on me.
Business response:
Hello T.r., we are sorry to hear about your experience while renting with us. While we do occasionally increase our rates, this is done to provide a better experience to our customers by way of improvements made to facilities and covering increases to maintenance costs. Further information on this topic can be found in your lease agreement. We always take great care when raising rates to ensure that they happen as infrequently as possible, and with impact as dictated by the market. Even with that, we always try to provide th... read more
I received a $32 increase after being there only 2 months. Also no dumpsters provided like other storage facilities do and there are no security cameras there in the gated section. The gate stayed broke for almost a week when I first rented there. They should have been honest and up front about the rental rate instead of letting me move in first and then increase it so quickly.
Business response:
Thank you for your feedback regarding pricing, Jacque. We're sorry to hear you're not satisfied with your rental rate. Your opinion is very valuable to us, so we'll pass your comments to our leadership team. Sincerely, The SecurCare Team
Outstanding customer support.
False advertising regarding the price. I was lied to by the girl making the transaction when I asked her the price and RIGHT BEFORE the transaction was complete, she MENTIONED that there is a MANDATORY $12 insurance fee. Will tell everyone to stay away.....
Business response:
Hello Sandie, we are sorry to see that you had a poor experience with us. We take our feedback very seriously, and would appreciate more details so we can continue to improve. If you would reach out to us at feedback@istorage.com it would go a long way to improving our customer experience. Sincerely, The iStorage Team
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 270,667 reviews.
When is NSA Storage open?
NSA Storage is closed now. It will open on Monday at 9:00 a.m.