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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is misleading and representatives are poorly trained. Make sure you are shown the exact unit that you will be renting. I was given confirmation that a unit would have everything I stated I needed in regards to space and direct access. My card was processed and the unit that was assigned will not accommodate the type of storage and convenience I need. After bringing it to the owners attention, she stated “well maybe the representative did not understand what you was asking for” She would not provide a refund” Ho... read more
Business response:
Thank you for taking time to provide feedback, Precious. If you would like to discuss your concerns further, please email us at albany@southernselfstorage.com and provide your preferred contact information so that a member of our management team may reach out to you. We take customer feedback seriously and continue to make improvements to suit every customer. Â
Reserving a unit online and moving in was a breeze. However, the “area manager” working at the 8713 Unicorn Drive, Knoxville TN, 37923 location has been nothing but rude, accusatory, and unprofessional since our first interaction. Not only was I never contacted or called after signing my lease, no one came to meet with me to remove the tab lock or show me to my unit or even just introduce themselves. My first interaction with her was for her to pull up in her car, roll down the window and rudely shout at me that I couldn’t u... read more
Business response:
Hi Andrew. We regret that you had a negative experience with our team; we take all experiences like this very seriously. We've passed your comments along to the Area Manager of this location for review. It's feedback like yours that helps us improve our processes. Thank you for bringing this to our attention. Sincerely, The iStorage TeamÂ
We had one got broken into they said it happens alot. Not secure at all you can jump unit to unit and staff was very rude never go again and will spead the word Â
Business response:
Hi Audra. We regret that you had a negative experience with our facility and team, we take all experiences like this very seriously. We've passed your comments along to the Area Manager of this location for review. It's feedback like yours that helps us improve our processes. Thank you for bringing this to our attention. Sincerely, The SecurCare TeamÂ
First off let me start off by saying I've been a customer of this storage unit for some time now. I called recently inquiring about a another unit and was told on the phone that there was a unit available and when I arrived 30 minutes later there were no units available I would have to use an outside unit until an inside unit became available. So I agreed to do that it was told that once the inside unit became available I would be the first to called so I could transfer my stuff from the outside to the inside climate control... read more
Everyone very helpful, professional, and efficient. From the random personnel answering and connecting me to my storage location manager, to the manager Alex....(Jennifer, and the Mexican gal that spoke in spanish and english!, and a friendy professional black gentleman that answered the phone and connected me quickly at one time, too, and he didn't ask me to leave a review )....everyone makes my affiliation a positive one. And all should be given points or bonuses, or rewards. Thanks!Â
Business response:
Sharon, thank you so much for your review. We take our customer feedback very seriously, and are always happy to see what we are doing right. Thank you, iStorage Kansas City - Southwest Blvd. Â
Roaches, over priced, will not change due date and charges full month for 1 day over.Â
Business response:
Hello Michael, we value all of our tenants. This is an uncommon instance and we will be looking into this issue further. We will use this feedback to make improvements where needed.Â
Charged me $237 bucks & never used facility & REFUSED TO ISSUE A REFUND!!Â
Business response:
Thank you for taking the time to provide feedback, Dwayne. If you would like to discuss your concerns further, please email feedback@istorage.comand provide your preferred contact information so that a member of our management team may reach out to you. Â
Called over the phone, came into the office and signed up seamlessly. Call in to pay wasn’t a lot of hassling. No problems 🤗Â
Business response:
Hi Lloyd N, We appreciate your kind words. We're thrilled to hear about your positive experience. We realize there are several storage options¬—we're honored that you've chosen SecurCare. Thanks for being a loyal customer! The SecurCare TeamÂ
I was charged $61.00 for unit I did not use!? I would like a refund. I need to talk to supervisor about my experience. Thank you, Mr. Terry Mitchell.Â
Business response:
Terry, You stopped by our location near the end of last month needing a larger unit to consolidate your belongings. Our manager assisted you in finding a suitable unit, and shortly after you had signed a lease and paid the move-in fees and prorate. Unfortunately, we are unable to offer you a refund as your unit was not vacated from our system until February 17th , regardless of whether the unit was ever occupied. We apologize for any inconvenience. -ManagementÂ
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 270,745 reviews.Â
When is NSA Storage open?
NSA Storage is closed now. It will open on Monday at 9:00 a.m.Â