This profile has been claimed by the business owner or representative.
NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You should not be selling tenants pictures snd legal documents. Nor should anyone be able to buy them. Both the storage company and the people bidding on OTHER PEOPLE'S UNITS need to be a lot more considerate as to what your doing. You dont need someone else's pictures and if your to lazy to seperate them and bring them back or mot take them at all in the first place then you dont need to be bidding on storage units. Tables always turn. This is to the people out there that like to bid on other people's units. Have some cla... read more
Nelly, gracias has sido súper amable
All in all it was not a good day no one was at the storage unit working even though the business was open and it was normal business hours I made multiple trips to and from the unit because the people on the customer service line said the worker was probably on site and just couldn't hear his phone but it turns out he just wasn't at work that day left the facility unattended during normal business hours which turned out to be a very big inconvenience even after talking to customer service and getting a unit I was given an in... read more
Business response:
Hi Joshua. We regret that you had a negative experience with our team, we take all experiences like this very seriously. We've passed your comments along to the Area Manager of this location for review. It's feedback like yours that helps us improve our processes. Thank you for bringing this to our attention. Sincerely, The iStorage Team
Awesome service, polite, and friendly.
Business response:
Mr, thank you so much for your great review. Our team prides itself on providing the best customer experience. If there is anything else we can do, please let us know! Sincerely, Southern Self Storage - Luling
The Manager did not show good customer skills
Business response:
Hello Brenda, we are sorry to see that you had a poor experience with us. We take our feedback very seriously, and would appreciate more details so we can continue to improve. If you would reach out to us at feedback@istorage.com it would go a long way to improving our customer experience. Sincerely, The iStorage Team
The onsite manager, Chris, is great, but I would not recommend this place. My rental rate is going up nearly 18% after five months. I called to ask about this and was told that my original rate was an "introductory rate", but the manager acknowledged that they don't tell you that when you rent. I think that is outrageous. FIND ANOTHER PLACE THAT IS HONEST ABOUT THEIR PRICING POLICIES.
Business response:
Hello Karen, we are sorry to hear about your experience while renting with us. While we do occassionally increase our rates, this is done to provide a better experience to our customers by way of improvements made to facilities and covering increases to maintenance costs. We always take great care when raising rates to ensure that they happen as infrequently as possible, and with impact as dictated by the market. Even with that, we always try to provide the smallest possible increase. If there is anything we can do to assist... read more
If I could give this place a 0 star review I would. 1 star is still to much for the distress this place has caused our family. Our big tex trailer was stolen from here! We paid for a parking spot at this facility StorAmerica on federal blvd. We had our trailer there several years! Well in December my dad put things in the trailer including hundreds of dollars worth of tools and a aluminum boat. Skip to mid January and we receive a letter from a tow company saying they have the boat and boat trailer well we went to ... read more
Business response:
Dear Cindy, We are sorry to hear about the situation involving your trailer at StorAmerica San Diego Metro. If you recall, you spoke with the manager regarding this incident and showed her the paperwork from the tow company. One thing to note is the trailer information listed on the paperwork does not match the trailer information that you provided to us at the time of the rental. The manager has tried to reach you via phone on multiple occasions (1/26/22,1/31/22 and 2/2/22) but her attempts have been unsuccessful. Please c... read more
Rightspace Storage in San Jacinto jacks up the fees, charges lien fees, lien notice fees, late charges then refuses customers money so they can sell their unit to some stranger who then dumps the person's paperwork in a field so thieves can go through and steal the person's info. Thanks rightspace
Your elevator was down on my move-in day it was on the third floor I have to find someplace else to put my belongings I ask for a refund never got my refund tell me my money was not in the system I went to the manager store manager was very rude to me a professional black young man hold on to my money being very unprofessional rude to a 61 year old man very aggressive but it was one young lady who was very professional in there and the Gratiot and 8 Mile I store the manager put his hands on me grab my phone look at your vide... read more
Business response:
Hello Julius, we are sorry to see that you had a poor experience with us. We take our feedback very seriously, and would appreciate more details so we can continue to improve. If you would reach out to us at feedback@istorage.com it would go a long way to improving our customer experience. Sincerely, The iStorage Team
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 270,745 reviews.
When is NSA Storage open?
NSA Storage is closed now. It will open on Monday at 9:00 a.m.