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Oilstop Drive Thru Oil Change
- Oil Change Stations
- Santa Rosa, CA
About this business
Location details
1375 Santa Rosa Ave, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My first experience here was great, the 3 since have been painfully long. 2nd time I waited for 30 minutes and was never acknowledged a car pulled up long after me and was greeted and pulled into the stall before anyone even said hi to me; after waiting over a half hour I left without service. 3rd time I waiting over 40 minutes and by the time they pulled me in their was down and they couldn't service anyone. Today I have been waiting for over a full hour and have still not been serviced. There were only 2 cars in front of ... read more
I LOVE these guys! Randy is the mechanic, very nice man. Entire staff very polite, kind, and great vibe. I have had belts changed there for 25% what I was quoted elsewhere, smog checks, and tuneups. I had some expensive work done on my car in my hometown, only to have the car overheat (original problem) within 100 miles. I called hometown mechanic asking what to do. "Well, if you have AAA you can tow it, or, you can just see if you can make it home" Um, there is a huge hill to climb and a narrow road with no where to pull o... read more
These guys were great! I was a little caught off guard as I've never remained in the car during any service but they were extremely polite and involved me in every step of the way. They verified my oil level by showing me the dip stick before and after the change and they pulled out the old oil filter to show me as well. I downloaded a $5 coupon off their website as I waited so I'd say $45 for an oil change, free car wash, free beverage, and washing my front/back windows was totally worth it! Matt, Felipe and Steve were prof... read more
We've been using Oil Stop at Coddingtown for nearly every oil change for more than 20 years. I've always appreciated the attention to detail and the near military precision of the experience. Recently there was an issue that I felt was caused at the shop. My loyalty and patronage were certainly appreciated as they offered no objection to performing the repair. I can't say enough about the pleasant professionalism at both Coddingtown and the Santa Rosa Avenue location where the repair was performed. Carlos at Coddingtown, Ran... read more
I would not recommend this place. I called ahead to check the price and was told $45.99. I drove quite a ways to get there and when my oil change was done they told me it was $66.30. I asked what the extra fees were and they said all mandatory things, $7.99 for a new oil filter, $3 waste disposal fee, $6.75 for the oil. I will not go back as all the hidden fees, which are standard in an oil change, made the total $25 over the quote. I realize they don't know if your car will need extra oil, but the filter, disposal, aluminum... read more
I have been to several different Chevron Oilstops over the past year. In each case, I have had a pleasant experience with no trouble or issues. I was even given an Oilstop punch card (get 5 oil changes and the 6th one is free). That was perfect for me because I drive long distances in California to visit family and need an oil change often. A few days ago I stopped at this Santa Rosa Oilstop location before a long drive for an oil change. The oil change itself was fine; however, after I paid, and when I gave them my pun... read more
Worst oil change and car wash!!!!!! An extra charge for an oil filter? The filter cost the same as any other regular one at any auto parts store. Was told battery terminals were clean & was maintenance free. My battery is in the trunk and it was never opened. The car wash that came free was a run through the wash no drying , no wheel cleaning, or vacuuming. When I ask I was told you have to pay it. A $45.00 oil change could reach $100.00 easy. Never again will I go to any Oil Stop!!EVER !!!!!!!!!!!
Business response:
Dear Bill, We are very sorry your last experience at our Santa Rosa Avenue Oilstop was so less than excellent. We will take this opportunity to remind our staff - in all stores - that it is expressly against company policy to mark something in our 33-Point Service as being completed when in fact it was not. Infractions of this type are very serious and often result in disciplinary action. In addition, we purchase the best components for your vehicle, as possible, including air filters, and they are often more expensive than ... read more
Not even worthy of one star... I usually change my oil myself, and this place is making me want to continue to do it myself. I parked behind the shop and walked in. Waited for almost 10 minutes just for the older gentleman to finally come in. He told me to pull my car up and wait in it, didn't give me any paperwork when I asked for it. Pulled my car up, sat there for 15 minutes without any employees even acknowledging me. I pulled out and left after almost a half hour of wasted time because of the unprofessional atmosphere a... read more
Business response:
Dear James L, We have absolutely no excuse for not greeting you immediately upon your arrival at the store. It is our policy to drop whatever it is we're doing and immediately welcome Guests, who drive up to one of our service bays. Clearly, this did not happen for you, and we apologize. We will take this opportunity to remind our staff - in all stores - that this is our policy. We certainly understand if you choose never to visit Oilstop again, but we would like to show you this wasn't the way we normally do business. We wo... read more
The cost was a bit pricey. Over 50 bucks for the service. I could have opted to go next door for their $19.99 special. But I thought I'd give this place a try. I had a coupon for $5.00 off however it had expired. I got the usual up sell pitch. They said I needed some overdue maintenance, but I told them my car had just been through a complete tune up a couple months prior. Funny they didn't know that already since they seemed to know all about my vehicle from the license plate or VIN number. Had to use their electronic "pad"... read more
Frequently asked questions about Oilstop Drive Thru Oil Change
How is Oilstop Drive Thru Oil Change rated?
Oilstop Drive Thru Oil Change has a 4.4 star rating with 778 reviews.
When is Oilstop Drive Thru Oil Change open?
Oilstop Drive Thru Oil Change is open now. It will close at 6:00 p.m.